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WGU Information-Technology-Management WGU Information Technology Management QGC1 Exam Practice Test

WGU Information Technology Management QGC1 Questions and Answers

Question 1

A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?

Options:

A.

Pilot testing

B.

Employee accessibility

C.

Corporate culture

D.

Competitors' systems

Question 2

Which type of software would a company use to view the physical world with computer-generated layers of information added to it?

Options:

A.

Expert systems

B.

Intelligent agent

C.

Neural network

D.

Augmented reality

Question 3

What is the importance of the partners and suppliers dimension of the ITIL model?

Options:

A.

Staffing an organization fosters the creation of value.

B.

The relationship with both suppliers and consumers must create value.

C.

Supplying data allows companies to make wise investments and assemble technology solutions.

D.

The creation of value is solely beneficial to the customer.

Question 4

Why is employee training important in an ethical IT use policy?

Options:

A.

To create automatic updates of software patches

B.

To reduce sensitivity to the accuracy of company communications

C.

To make employees understand the company's culture and ethical boundaries

D.

To eliminate information management risks

Question 5

What is the expert system type of artificial intelligence?

Options:

A.

A system that imitates the reasoning processes used by skilled humans

B.

A system that attempts to emulate the way a typical human brain works

C.

The longest identified stretch of dependent activities measured from start to finish

D.

Knowledge-based information system that accomplishes specific tasks on behalf of its users

Question 6

What is a benefit of in-house development and maintenance of information technology systems?

Options:

A.

Increases financial savings because it costs less than outsourcing the work

B.

Utilizes state-of-the-art technological resources without having to acquire and maintain them

C.

Creates a better quality workforce by combining both technical and business skills

D.

Allows for the fastest development time and ability to scale to new demand levels

Question 7

What is the definition of the accountability vs. ownership paradox?

Options:

A.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives

B.

The ability to use a uniquely enterprise view to create business process change

C.

A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes

D.

A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered

Question 8

A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

Options:

A.

Distributing

B.

Analyzing

C.

Predicting

D.

Reporting

Question 9

Which scenario would cause an organization to create a global team?

Options:

A.

As the organization grows it is becoming difficult to find talent in the local market.

B.

For security purposes the organization is moving to a private cloud provider.

C.

The organization is embarking on a digital transformation effort.

D.

The organization's largest client is the United States Military.

Question 10

Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?

Options:

A.

Enterprise resource planning (ERP)

B.

Supply chain management (SCM)

C.

Customer relationship management (CRM)

D.

Electronic data interchange (EDI)

Question 11

Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

Options:

A.

Autonomous agent

B.

Ambient digital experience

C.

Information of Everything

D.

Virtual assistant

Question 12

A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

Options:

A.

Distribution management (DM)

B.

Customer relationship management (CRM)

C.

Supply chain management (SCM)

D.

Operations management (OM)

Question 13

Which basic business system serves operational level analysts in an organization?

Options:

A.

Optimization analysis system (OAS)

B.

Decision support system (DSS)

C.

Transaction processing system (TPS)

D.

Executive information system (EIS)

Question 14

What is an example of a knowledge factor used for authentication?

Options:

A.

ID card

B.

Password

C.

Security token

D.

Fingerprint

Question 15

Which organizational policy states that an employee should never send unsolicited emails outside the organization?

Options:

A.

Information use policy

B.

Employee monitoring policy

C.

Anti-spam policy

D.

Social media policy

Question 16

Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?

Options:

A.

Cross-selling

B.

Campaign management

C.

Call scripting

D.

Contact management

Question 17

What is a common risk associated with outsourcing software development?

Options:

A.

Risk of breach of confidential information

B.

High cost of developers' salaries

C.

Lack of flexibility to respond to rapid market changes

D.

Short-term contracts that are difficult to renew

Question 18

How can a unified communications system meet the communication goals of most organizations?

Options:

A.

Manages customer expectations

B.

Reduces latency between parties

C.

Generates innovative solutions

D.

Makes employees more comfortable

Question 19

What is the bullwhip effect?

Options:

A.

The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners

B.

The optimization resulting from high visibility of all areas up and down the supply chain

C.

A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things

D.

The process by which products in a network increase in value to users as the number of users increases