A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?
Which type of software would a company use to view the physical world with computer-generated layers of information added to it?
What is the importance of the partners and suppliers dimension of the ITIL model?
Why is employee training important in an ethical IT use policy?
What is the expert system type of artificial intelligence?
What is a benefit of in-house development and maintenance of information technology systems?
What is the definition of the accountability vs. ownership paradox?
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
Which scenario would cause an organization to create a global team?
Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?
Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?
A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?
Which basic business system serves operational level analysts in an organization?
What is an example of a knowledge factor used for authentication?
Which organizational policy states that an employee should never send unsolicited emails outside the organization?
Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?
What is a common risk associated with outsourcing software development?
How can a unified communications system meet the communication goals of most organizations?
What is the bullwhip effect?