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ServiceNow CIS-SM Certified Implementation Specialist - Service Mapping Exam Practice Test

Demo: 9 questions
Total 60 questions
Get CIS-SM Full Access Download CIS-SM PDF

Certified Implementation Specialist - Service Mapping Questions and Answers

Question 1

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

Options:

A.

Initiates on HTTPS

B.

Responds on HTTPS

C.

Responds on HTTP

D.

Initiates on HTTP

Question 2

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options:

A.

Reduced ongoing service map maintenance effort as a result of automated map updates

B.

Faster service issue resolution and reduced downtime due to better root cause analysis

C.

Improved Software Asset Management capabilities

D.

Reduction in effort to create service maps

E.

Reduction in change related incidents due to improved service visibility during change planning

F.

More accurate alerts from monitoring tools

Question 3

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

Options:

A.

Class Change

B.

Class Upgrade

C.

Class Switch

D.

Class Downgrade

Question 4

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Options:

A.

Hardware, Installed Software, Network Gear

B.

Physical Components, Logical Components, Certificates

C.

Applications, Licenses, IP Addresses

D.

Cloud Services, Applications, CI Relationships

E.

Hardware, Licenses, CI Relationships

Question 5

Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?

Options:

A.

Input, Pending

B.

Input, Ready

C.

Output, Pending

D.

Output, Ready

Question 6

In the following image of the Discovery Log, the green S represents which one of the following?

Options:

A.

A library in the Connection Section of a pattern

B.

A step in the Connection Section of a pattern

C.

A step in an Identification Section of a pattern

D.

A library in an Identification Section of a pattern

Question 7

Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following

Criterion attributes:

  • Class
  • Configuration file
  • Version

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service. What will happen in the CMDB?

Options:

A.

A duplication error will occur.

B.

A new Apache Web Server CI is created.

C.

The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.

D.

The Apache Web Server CI will be reclassified as a Web Server CI.

Question 8

Which of the following are created automatically when using the map option Create pattern from generic application?

Options:

A.

Discovery Pattern, CI Type/Class, Process Classifier

B.

CI Type/Class, Process Classifier, Identification Rule

C.

Process Classifier, Connection Section, Discovery Pattern

D.

Identification Rule, CI Class/Class, Identification Section

Question 9

When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

Options:

A.

Set variable

B.

Match

C.

Create connection

D.

Parse file

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Demo: 9 questions
Total 60 questions
Get CIS-SM Full Access Download CIS-SM PDF