A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
Which of the following cannot be defined or set through a Catalog UI Policy?
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
Which role would give you access to the CI Class Manager?
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)
Users with which role can Communicate a workaround or fix? (Choose two.)
What would you use to define a common grouping of configuration items such as all web servers in Miami?
What are the components of a Flow Action?
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
What are key relationships between Change and Release Management? (Choose three.)
What is KCS (Knowledge Centered Services)?
On the Release record, what are the available options on the Release phase list?
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Where are the timeframe conditions for sending an SLA breach warning notification defined?
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
What would you use to create Incident records based on email sent by users or systems?
What is the trigger for the Change - Normal - Assess Flow?
In Change Management, what does a Model State contain? (Choose two.)
Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these Ul layouts called in the Now Platform?
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
What are some good practices for guiding your customers' use of Notifications?
Choose 3 answers
What baseline Change Flows support the baseline Normal Change model?