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SAP C_S4CSV_2308 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Exam Practice Test

Demo: 24 questions
Total 80 questions

SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

Question 1

Where do you specify the data retention period in the SAP S/4HANA Migration Cockpit?

Options:

A.

In the migration object template

B.

In the migration project settings

C.

In the migration object

D.

In the staging tables

Question 2

The scope item Solution Order (4GT) has been activated in your SAP S/4HANA Cloud system. You add a product you are selling to your customer to a solution order.

Which of the following features are available?

Note: There are 2 correct answers to this question.

Options:

A.

An option called Check Sales Items is available to check whether all required fields needed for follow-up processing have been specified in the solution order item.

B.

Order type and item type/category determination for a sales order that is to be created, is performed in the solution order.

C.

Since no sales order is created, an outbound delivery can be created directly for the solution order item.

D.

An option called Check Sales Items is available to retrieve availability data for the sold product.

Question 3

Which activities does the consultant do before the first Fit-to-Standard workshop?

Note: There are 2 correct answers to this question.

Options:

A.

Review the integration requirements collected from the Digital Discovery Assessment.

B.

Evaluate the Business-Driven Configuration Questionnaire responses.

C.

Upload customer master data in the Starter system using migration templates.

D.

Deactivate scope items that are NOT part of the Statement of Work/Digital Discovery Assessment.

Question 4

Scope item Recurring Service (4X5) has been activated in your SAP S/4HANA Cloud system.

You would like to plan a recurring service based on a time interval and a number of operating hours for a technical object.

Which type of maintenance plan would you create?

Options:

A.

A strategy plan

B.

A multiple counter plan

C.

A time-based single cycle plan

D.

A performance-based single cycle plan

Question 5

What defines the organizational entities that are required in SAP Central Business Configuration?

Note: There are 2 correct answers to this question.

Options:

A.

System consistency checks

B.

The selected deployment target

C.

Added partner content

D.

The selected scope

Question 6

What roles are example roles required for testing the complete business process supported by scope item Intercompany for Service Documents (53Y)?

Note: There are 2 correct answers to this question.

Options:

A.

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

B.

Internal Sales Representative – Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)

C.

Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)

D.

Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)

Question 7

What can you configure for credit memo requests in SAP S/4HANA Cloud – Service?

Options:

A.

Discount threshold values

B.

Statuses

C.

Document types

D.

Approval reasons

Question 8

What are prerequisites for the creation of a maintenance plan for a recurring service in SAP S/4HANA Cloud - Service?

Note: There are 2 correct answers to this question.

Options:

A.

A service order template

B.

A service order

C.

A service contract

D.

A solution order

Question 9

Where can you find the additional configuration steps that are required to be able to test and work with scope item Service Contract Management with Advanced Variant Configuration (6GU)?

Options:

A.

In the process flow diagram for scope item Service Contract Management with Advanced Variant Configuration (6GU).

B.

In the self-service configuration user interface (SSCUI) for scope item Service Contract Management with Advanced Variant Configuration (6GU).

C.

In the set-up instructions for scope item Service Contract Management with Advanced Variant Configuration (6GU).

D.

In the test script for scope item Service Contract Management with Advanced Variant Configuration (6GU).

Question 10

Scope item Service Contract Management (3MO) offers several features related to service contracts.

Which features are available once this scope item has been activated in your SAP S/4HANA Cloud system?

Note: There are 3 correct answers to this question.

Options:

A.

Renewing a service contract item automatically once its value limit has been exceeded

B.

Monitoring of the automatic renewal of a service contract item

C.

Automatic service order creation based on rules assigned to a service contract item

D.

Managing billing document requests

E.

Analyzing the financial performance of the service process using service contracts

Question 11

A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.

How do you proceed to store this information in the system?

Options:

A.

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

B.

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

C.

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

D.

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

Question 12

What are some of the key features available within SAP S/4HANA Cloud – Service?

Note: There are 2 correct answers to this question.

Options:

A.

You can create service orders for technical objects physically located at a customer.

B.

You can create service contracts for business partners with the role Vendor.

C.

You can create service contracts for business partners with the role Customer.

D.

You can create service notifications and service orders for technical objects within your own organizational structure.

Question 13

What is a feature that is available in the SAP S/4HANA Cloud system once scope item Procurement for Service Management (3NI) has been activated?

Options:

A.

Goods receipts for service order line items can be posted, updating costs in the purchase order sent to a vendor.

B.

A service order line item can create a purchase order directly, skipping the purchase requisition document.

C.

Goods receipts for purchase orders can be posted that update costs in a service order at line item level.

D.

A service order line item can create a purchase contract directly, skipping the purchase order document.

Question 14

Scope item Subscription Management with Sales Billing (57Z) has been activated.

How can subscriptions be created?

Note: There are 2 correct answers to this question.

Options:

A.

As part of a solution order in SAP Subscription Billing

B.

Automatically out of a service contract

C.

Via an API (Application Programming Interface)

D.

Manually using a dedicated SAP Fiori app

Question 15

What is a manual configuration step that is required before being able to use scope item Subscription Management with Sales Billing (57Z)?

Options:

A.

Set-up a special document type for the solution order.

B.

Define a new business partner category for a subscription user.

C.

Maintain a Communication User, System and Arrangement.

D.

Define an item category to identify a subscription in a service order.

Question 16

Based on which reference documents can you create Credit memo requests in SAP S/4HANA Cloud?

Note: There are 3 correct answers to this question.

Options:

A.

A billing document for a service credit memo

B.

A billing document for a service notification

C.

A billing document for a service contract

D.

A billing document for a service confirmation

E.

A billing document for a service order

Question 17

In the Organizational Structure app in SAP Central Business Configuration, which of the following entities can be added under the Company root node?

Note: There are 2 correct answers to this question.

Options:

A.

Sales Organization

B.

Division

C.

Purchasing Organization

D.

Plant

Question 18

When defining service contract scenarios that require flexible pricing by using the item category SCN2 (price adoption item category), what methods for price adaptation are available?

Note: There are 2 correct answers to this question.

Options:

A.

Set the billing and settlement dates within a billing request line as the pricing date of a service contract item, so that varying prices can be determined on varying dates

B.

Maintain the prices of service contract items manually at service contract item level

C.

Maintain the prices of service contract items manually at billing request line level

D.

Use pricing condition records with varying validity periods and maintain pricing elements in these condition records per validity period

Question 19

The scope item Solution Order (4GT) has been activated in your SAP S/4HANA system. You add multiple items to a solution order that you want to see combined on one billing document for your customer.

How do you proceed?

Options:

A.

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

B.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

C.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

D.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

Question 20

What test process types are available in the Manage Your Test Processes app?

Note: There are 3 correct answers to this question.

Options:

A.

Integration

B.

Post-upgrade

C.

Standard

D.

Regression

E.

Custom

Question 21

In SAP Central Business Configuration, which changes are possible for the Starter System after content activation?

Note: There are 3 correct answers to this question.

Options:

A.

Delete existing organizational entities

B.

Create additional product-specific configurations

C.

Add new organizational entities

D.

Edit existing product-specific configurations

E.

Change the group ledger scenario

Question 22

What tasks can you perform from the Display Technical Users app?

Note: There are 2 correct answers to this question.

Options:

A.

Change the username and password of a print user.

B.

Upload a certificate for a communication user.

C.

Lock and unlock the initial user account that is delivered with the new system.

D.

Assign and unassign users to user groups.

Question 23

What other scope items need to be activated in order to be able to set-up and use scope item Intercompany Billing for Service Documents (53Y)?

Note: There are 2 correct answers to this question.

Options:

A.

Service Order Management and Monitoring (3D2)

B.

Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)

C.

Procurement for Service Management (3NI)

D.

Service Contract Management (3MO)

Question 24

Which features are available in your SAP S/4HANA Cloud system when scope item Credit Memo Processing for Service Management (4GG) has been activated?

Note: There are 2 correct answers to this question.

Options:

A.

A new item category called Credit Memo Request Item becomes available for service contract items.

B.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

C.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

D.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

Demo: 24 questions
Total 80 questions