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SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test

Demo: 24 questions
Total 80 questions
Get C_C4H51_2405 Full Access Download C_C4H51_2405 PDF

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 1

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

A.

The determination rules have been configured, but not activated.

B.

SLAS are not configured in fine-tuning.

C.

A workflow rule was not scheduled to trigger the determination.

D.

SLAs are not activated in project scoping.

Question 2

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Options:

A.

Create and assign a survey to a ticket

B.

Configure a response template

C.

Integrate an external knowledge base

D.

Set up a knowledge base for service contracts

Question 3

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

A.

Countries, scoping, activating dashboard designer

B.

Countries, scoping, live activity configuration

C.

Countries, business processes, integrations

D.

Countries, business processes, business users

Question 4

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2correct answers to this question.

Options:

A.

Data can be accessed in real time.

B.

Existing reports can be reused.

C.

Security issues with mashups outside of the corporate network are rare.

D.

Offline access is available.

Question 5

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2correct answers to this question.

Options:

A.

Create a Web service with SAP Knowledge Central by NICE.

B.

Create knowledge base articles in SAP Service Cloud.

C.

Configure the relevantquestionin scoping.

D.

Create a validation rule.

Question 6

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2correct answers to this question.

Options:

A.

Account

B.

Products

C.

Categories

D.

Installed base

Question 7

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?

Note: There are 2correct answers to this question.

Options:

A.

Make sure an organizational node can only be set up with a replication process from the back end.

B.

Make sure that each organizational unit can have only one function at a time.

C.

Use the Reporting Line function for selection.

D.

Assign an employee to several organizational units.

Question 8

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2correct answers to this question.

Options:

A.

Maintenance plan

B.

Service contract

C.

Operating hours

D.

Working calendar

Question 9

Which of the following elements can you configure for the object ticket using the fine-tuning function?

Options:

A.

Ticket routing

B.

Milestones

C.

Skills

D.

Parties involved

Question 10

Which of the following apply to scoping and fine-tuning? Note: There are 2correct answers to this question.

Options:

A.

The activity list is automatically generated by the system based on your scoping decisions.

B.

Fine-tuning is the process of generating the activity list byAnswer:ing que-stions about which business processes will be implemented.

C.

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

D.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Question 11

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question.

Options:

A.

Process category

B.

Warranty category

C.

Maintenance category

D.

Incident category

E.

Cause category

Question 12

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

Options:

A.

Delivery blocking

B.

Prospect blocking

C.

Sales support blocking

D.

Credit limit check

Question 13

Which of the following objects can you assign to an installed base at item level? Note: There are 3correct answers to this question.

Options:

A.

Product

B.

Text

C.

Registered product

D.

Maintenance plan

E.

Warranty

Question 14

Which of the following can you use to explore released APIs?

Options:

A.

SAP Application Interface Framework

B.

SAP Business Accelerator Hub

C.

SAP Integration Suite

Question 15

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

Options:

A.

Notifications

B.

Case routing

C.

SLA

D.

Service categories

Question 16

Which fields can be used to maintain service levels? Note: There are 2correct answers to this question.

Options:

A.

Due Date

B.

Custom fields

C.

Priority

D.

Category

Question 17

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

Options:

A.

Absolute, counter-based

B.

Alternating, time and counter-based

C.

One time - no condition, time and counter-based

D.

One time, time and counter-based

Question 18

Which of the following objects can you assign to an installed base? Note: There are 2correct answers to this question.

Options:

A.

Skills

B.

Measurements

C.

Registered products

D.

Service contracts

Question 19

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

Options:

A.

Maintain the fine-tuning activity for contracts.

B.

Maintain a reference date in the contract.

C.

Create a workflow rule.

D.

Select the relevant scoping ques-tion.

Question 20

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

Options:

A.

IDoc

B.

OData

C.

RFC

D.

SOAP

Question 21

Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.

Options:

A.

Business role

B.

Territories

C.

Measurement and reading

D.

Employee

Question 22

What can you use to create tickets based on conditions?

Options:

A.

The Ticket Creation action in the Tickets work center

B.

Maintenance plan

C.

Activity planner

D.

Workflow rule of type Action

Question 23

In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2correct answers to this question.

Options:

A.

The registered product is not assigned to an installed base.

B.

The warranty is not assigned to an installed base.

C.

The warranty is not assigned to a registered product.

D.

The warranty is expired.

Question 24

Where can you keep track of new and modified knowledge base articles?

Options:

A.

Knowledge base fine-tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

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Demo: 24 questions
Total 80 questions
Get C_C4H51_2405 Full Access Download C_C4H51_2405 PDF