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Salesforce Salesforce-Communications-Cloud Salesforce Communications Cloud Accredited Professional (AP) Exam Exam Practice Test

Salesforce Communications Cloud Accredited Professional (AP) Exam Questions and Answers

Question 1

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

Options:

A.

The product services sold can undergo future attribute changes

B.

The Product sold is a device accessory such as phone case

C.

The product/service sold is high volume, one time billing event, such as a pay per view

D.

The product services sold will have child features added in the future

E.

The product Service sold has a recurring charge

Question 2

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Options:

A.

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B.

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C.

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D.

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Question 3

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Options:

A.

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B.

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C.

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D.

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Question 4

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

Options:

A.

Discount

B.

Promotions

C.

Time Plan

D.

Offering

Question 5

What are the 3 keys inputs used by order management to determine the output of MACD order.

Options:

A.

Order and order item details

B.

Quote and quote line items records

C.

Fulfillment request and fulfillment request line records

D.

Assets and inventory item records

E.

Commercial and technical product configurations

Question 6

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.

Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

Options:

A.

Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

B.

Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

C.

Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

D.

Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

Question 7

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Options:

A.

Implement the router condition logic in the integration layer as callout task

B.

Map all relevant information to the Customer Facing Service (CFS)

C.

Use action type from fulfillment request lines in the callout condition task

D.

Implement the router condition logic within decomposition layer with more conditions.

E.

Use the Action type from Order items to the Decomposition Relationship Conditions.

Question 8

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.

which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

Options:

A.

Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

B.

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

C.

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

D.

Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

Question 9

Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

Options:

A.

M:M

B.

M:1

C.

1:M

D.

1:1

Question 10

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.

Create one decomposition relationship each from all commercial offerings to the same technical product

B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

C.

Create one decomposition relationship each via one parent class product from all commercial offerings

D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Question 11

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Options:

A.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Question 12

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

Options:

A.

Enterprise Sales Management

B.

Assets based ordering

C.

Mobile subscription Management

D.

Digital commerce

Question 13

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

Options:

A.

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

B.

Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

C.

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

D.

Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

Question 14

Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

Options:

A.

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Mobile Offer Spec Type’ Object Type.

B.

Create ‘Mobile offer Spec Type’ with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

C.

Create ‘base offer Spec Type’ object type with all attribute and associate mobile device offer with this object type

D.

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Base Offer Spec Type’ Object Type.

Question 15

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

Options:

A.

There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

B.

Migrating millions of records will cause Order Management to fail during processing due to large volume

C.

Migrating millions of records may reduce query performance due to large data volumes

D.

This would require migrating all products sold within last 5 years, including those that are no longer sold.

E.

Migrating Assets instead of orders would provide more business Value.

Question 16

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

Options:

A.

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

B.

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

C.

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

D.

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Question 17

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

Options:

A.

Model the router technical product and decompose it from the business internet offer.

B.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C.

Model the router as an attribute of the business internet offer with a default value of ‘included’

D.

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Question 18

UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

Options:

A.

To identify the risk of hitting governor limit with the production load

B.

To identify the data error that was not surfaced during testing with subset of data

C.

To identify the metadata related error not previously seen with a subset of data

D.

To understand how long, the data load in production should take

Question 19

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

Options:

A.

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B.

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C.

UX experience is the most important. Fully design and validate the UX before designing the integration step

D.

Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

Question 20

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

Options:

A.

Use Cart Based APIs

B.

Use Digital Commerce APIs

C.

Use CPQAppHandler Methods

D.

Use EPC APIs

Question 21

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Options:

A.

Leverage the EPC functionality to track the product related configuration.

B.

Create a Product Time to market app from template in CRM analytics to track the product time to market

C.

Create salesforce report on EPC project object to track the product time to market.

D.

Create a salesforce Report on the Product object to track the product time to market

Question 22

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.

What are the two preparatory steps that a consultant should take to ensure the stability in production?

Options:

A.

Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

B.

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

C.

Ensure platform events mode is enabled

D.

Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Question 23

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

Options:

A.

Downstream Order Item Scope

B.

Top Order Item Scope

C.

Order Item Scope

D.

Account Scope