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Salesforce Salesforce-AI-Specialist Salesforce Certified AI Specialist Exam Exam Practice Test

Salesforce Certified AI Specialist Exam Questions and Answers

Question 1

A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers.

Which solution approach should the admin leverage?

Options:

A.

Use sales Email standard templates

B.

Create a t field Generation prompt template type

C.

Create a Sales Email prompt template type.

Question 2

Universal Containers aims to streamline the sales team's daily tasks by using AI.

When considering these new workflows, which improvement requires the use of Prompt Builder?

Options:

A.

Populate an Al-generated time-to close estimation to opportunities

B.

Populate an AI generated summary field for sales contracts.

C.

Populate an Al generated lead score for new leads.

Question 3

What is the primary function of the planner service in the Einstein Copilot system?

Options:

A.

Generating record queries based on conversation history

B.

Offering real-time language translation during conversations

C.

Identifying copilot actions to respond to user utterances

Question 4

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.

What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Options:

A.

Use Model Playground to create a model configuration with the specified parameters.

B.

Manually add the hyperparameters to the new template.

C.

Revert to using the standard template without modifications.

Question 5

What does it mean when a prompt template version is described as immutable?

Options:

A.

Only the latest version of a template can be activated.

B.

Every modification on a template will be saved as a new version automatically.

C.

Prompt template version is activated; no further changes can be saved to that version.

Question 6

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.

After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Options:

A.

Turn on Einstein Copilot.

B.

Turn on Einstein Generative AI.

C.

Turn on Prompt Builder.

Question 7

Universal Containers is very concerned about security compliance and wants to understand:

Which prompt text is sent to the large language model (LLM)

* How it is masked

* The masked response

What should the AI Specialist recommend?

Options:

A.

Ingest the Einstein Shield Event logs into CRM Analytics.

B.

Review the debug logs of the running user.

C.

Enable audit trail in the Einstein Trust Layer.

Question 8

An AI Specialist at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.

1. Create a new Field Generation prompt template.

2. Choose Case as the object type.

3. Select the custom field AI_Analysis_c as the target field.

After creating the prompt template, the AI Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the AI Specialist was editing the field, it was behaving as a normal field.

Which critical step did the AI Specialist miss?

Options:

A.

They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

B.

They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

C.

They forgot to edit the Lightning page layout and associate the field to a prompt template

Question 9

An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.

According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

Options:

A.

Assign the Prompt Template User permission set and enable Sales Emails in Setup.

B.

Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

C.

Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

Question 10

Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.

Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

Options:

A.

Einstein Copilot

B.

Einstein Sales Summaries

C.

Einstein Work Summaries

Question 11

Universal Containers implemented Einstein Copilot for its users.

One user complains that Einstein Copilot is not deleting activities from the past 7 days.

What is the reason for this issue?

Options:

A.

Einstein Copilot Delete Record Action permission is not associated to the user.

B.

Einstein Copilot does not have the permission to delete the user's records.

C.

Einstein Copilot does not support the Delete Record action.

Question 12

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.

Why should UC consider using Agentforce Sales Agent?

Options:

A.

To track customer interactions for future analysis

B.

To automate the entire sales process for maximum efficiency

C.

To streamline the sales process and increase conversion rates

Question 13

Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email.

After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

Options:

A.

Make Less Formal

B.

Enhance Friendliness

C.

Optimize for Clarity

Question 14

Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history.

Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

Options:

A.

Design universal product recommendations.

B.

Write a response scrip for the chatbot.

C.

Collect and analyze browsing data.

Question 15

Universal Containers has a new AI project.

What should an AI Specialist consider when adding a related list on the Account object to be used in the prompt template?

Options:

A.

After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.

B.

Prompt Builder must be used to assign the fields from the related list as a JSON format.

C.

The fields for the related list are based on the default page layout of the Account for the current user.

Question 16

Universal Containers is rolling out a new generative AI initiative.

Which Prompt Builder limitations should the AI Specialist be aware of?

Options:

A.

Rich text area fields are only supported in Flex template types.

B.

Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

C.

Custom objects are supported only for Flex template types.

Question 17

An AI Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.

Which approach should the AI Specialist recommend to achieve this use case?

Options:

A.

Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

B.

Fine-Tune the standard foundational model due to the complexity of the data.

C.

Deploy UC's own custom foundational model on this data first.

Question 18

A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI

features.

Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?

Options:

A.

Call Summary

B.

Call Explorer

C.

Sales Summary

Question 19

Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment.

Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

Options:

A.

Predictive model and generative model

B.

Generative model

C.

Predictive model

Question 20

What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer?

Options:

A.

The profiles exempt from masking

B.

The encryption keys for masking

C.

The privacy data entities to be masked

Question 21

An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template.

How should the AI Specialist meet this requirement?

Options:

A.

Convert the JSON to an XML merge field.

B.

Use External Service Record merge fields.

C.

Use “Add Prompt Instructions” flow element.

Question 22

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.

Which business requirement would lead an AI Specialist to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

Options:

A.

UC wants to fine-tune model temperature.

B.

UC wants a model fine-tuned using company data.

C.

UC wants to change the frequency penalty of the model.

Question 23

In addition to Recipient and Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?

Options:

A.

Recipient Opportunities

B.

Recipient Account

C.

User Organization

Question 24

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot.

How should the AI Specialist monitor Copilot's usability and the assignment of actions?

Options:

A.

Run a report on the Platform Debug Logs.

B.

Query the Copilot log data using the metadata API.

C.

Run Einstein Copilot Analytics.

Question 25

Universal Containers wants to use an external large language model (LLM) in Prompt Builder.

What should an AI Specialist recommend?

Options:

A.

Use Apex to connect to an external LLM and ground the prompt.

B.

Use BYO-LLM functionality in Einstein Studio,

C.

Use Flow and External Services to bring data from an external LLM.

Question 26

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also

wants to keep a human in the loop to be considered in their AI strategy.

Which prompt template type should the AI Specialist recommend?

Options:

A.

Sales Email

B.

Field Generation

C.

Record Summary

Question 27

Universal Containers needs its sales reps to be able to only execute prompt templates.

What should an AI Specialist recommend to achieve this requirement?

Options:

A.

Prompt Template user permission set

B.

Prompt Template Manager permission set

C.

Prompt Execute Template permission set

Question 28

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.

Which combination of Einstein for Service features enables this effort?

Options:

A.

Einstein Service Replies and Work Summaries

B.

Einstein Reply Recommendations and Case Summaries

C.

Einstein Reply Recommendations and Case Classification

Question 29

The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.

Which AI capability should the team use?

Options:

A.

Einstein Copilot

B.

Prompt Builder

C.

Model Builder

Question 30

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities.

How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

Options:

A.

The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

B.

The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

C.

Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then

performs the steps for each action, such as retrieving a fast of open opportunities.

Question 31

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Options:

A.

Retrieves Salesforce data based on the 'Run As" users permissions.

B.

Retrieves Salesforce data based on the user’s permissions executing the prompt.

C.

Retrieves Salesforces data based on the Prompt template's object permissions.

Question 32

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing

knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

Options:

A.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

B.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C.

Turn on Service AI Grounding and Grounding with Knowledge.

Question 33

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.

Which AI capability should UC use?

Options:

A.

Einstein Email Replies

B.

Einstein Service Replies for Email

C.

Einstein Generative Service Replies for Email

Question 34

Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

Options:

A.

Enable Mobile Generative AI.

B.

Enable Mobile Prompt Responses.

C.

Enable Dynamic Forms on Mobile.

Question 35

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.

In the score of 1 indicate?

Options:

A.

The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

B.

The response is not toxic.

C.

The response is the most toxic.

Question 36

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to

customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.

Which use case functionality of Model Builder aligns with UC's request?

Options:

A.

Product recommendation prediction

B.

Customer churn prediction

C.

Contract Renewal Date prediction

Question 37

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and

rebooking the customer flights.

Which Einstein Copilot capability helps the agent accomplish this?

Options:

A.

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

B.

Invoke a flow which makes a call to external data to create a Knowledge article.

C.

Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Question 38

Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements.

What should an AI Specialist recommend to resolve the issue?

Options:

A.

Enable data masking for sandbox refreshes.

B.

Configure data masking in the Einstein Trust Layer setup.

C.

Add new data masking rules in LLM setup.

Question 39

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.

What should the AI Specialist be aware of before enabling this feature?

Options:

A.

Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B.

Custom Call Explorer actions need to be built before it can be configured.

C.

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Question 40

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.

Which type of flow should UC use?

Options:

A.

Data Cloud-triggered flow

B.

Template-triggered prompt flow

C.

Unified-object linking flow

Question 41

An AI Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.

How should the AI Specialist gather the necessary data for the prompt template?

Options:

A.

Create a flow to retrieve the opportunity information.

B.

Select the Account Opportunity object as a resource when creating the prompt template.

C.

Select the latest Opportunities related list as a merge field.

Question 42

An AI Specialist is setting up a new org and needs to ensure that users can create and execute prompt templates. The AI Specialist is unsure which roles are necessary for these tasks.

Which permission sets should the AI Specialist assign to users who need to create and execute prompt templates?

Options:

A.

Prompt Template Manager for creating templates and Data Cloud Admin for executing templates

B.

Prompt Template Manager for creating templates and Prompt Template User for executing templates

C.

Data Cloud Admin for creating templates and Prompt Template User for executing templates

Question 43

What is the main purpose of Prompt Builder?

Options:

A.

A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.

B.

A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

C.

A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

Question 44

Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template.

What should the AI Specialist recommend?

Options:

A.

Create a Flex template to add resources with standard and custom objects as inputs.

B.

Create a prompt template passing in a special custom object that connects the records temporarily,

C.

Create a prompt template-triggered flow to access the data from standard and custom objects.

Question 45

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries.

Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy.

Which feature in Einstein for Service should the support team use?

Options:

A.

Einstein Service Replies

B.

Einstein Reply Recommendations

C.

Einstein Knowledge Recommendations