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Salesforce Marketing-Cloud-Email-Specialist Salesforce Certified Marketing Cloud Email Specialist (SU24) Exam Practice Test

Salesforce Certified Marketing Cloud Email Specialist (SU24) Questions and Answers

Question 1

Northern Trail Outfitters (NTO) has child business units that share customers. To track customer engagement. NTO wants to identify business unit in each of its links.

Which personalization string should be appended as a parameter?

A)

B)

C)

Options:

A.

Option A

B.

Option B

C.

Option C

Question 2

A marketing team uses email templates as a means to create a consistent style guide. The team has recently updated the primary template to coincide with company-wide rebranding; however, content approvers are reporting they are not seeing the new changes reflected.

Which step needs to be completed?

Options:

A.

The email must be recreated using the updated template.

B.

'Update Email Now' needs to be applied to each email.

C.

The template must be approved before updates are reflected.

Question 3

Northern Trail Outfitter historically received a bulk data file from a vendor per day in its Marketing cloud SFTP. The vendor is updating its sending cadence and will be delivering files over approximately eight hours throughout the day. The files will maintain the same naming convention and include a timestamp.

Which update should be implemented to the automation to process the fries as they are received while minimizing network?

Options:

A.

Replace the Schedule with File Drop and use a filename pattern

B.

Implement an API to start automation with every file transfer.

C.

Replicate the automation and schedule mem to execute server eight hours

Question 4

Northern TV-ail Outfitters (NTO) sent a targeted email to 1,000 customers, but the actual number series was 10% less. In troubleshooting the issue, NTO noticed that 100 email addresses contained a typo of "gmail.com instead of "gmail.com".

Which Marketing Cloud feature prevented emails from being sent to an invalid domain?

Options:

A.

Bounce Mail Management

B.

Auto-Suppression Lists

C.

List Detective

Question 5

Within Datorama reports for Marketing Cloud, a marketer would like to create new set of report for the organization that are custom and not available within the perconfigured reports.

What should be created to achieve this?

Options:

A.

A collection

B.

A Dimension

C.

A Dashboard

Question 6

Northern Trail Outfitters allows nonregistered customers to provide to phone number for open orders. The proved contact information is to be deleted after 30 days.

Which feature provides a way to automatically maintain a data extension's records?

Options:

A.

Delete Filter Activity

B.

Contact Delete

C.

Data Retention Policy

Question 7

Northern Trail Outfitters (NTO) has noticed a decrease in open rate across all email campaigns. NTO is concerned its sender reputation may have been negatively impacted by a recent import of subscribers.

Which metric should be analyzed as a possible indicator of bad sender reputation?

Options:

A.

Send volume

B.

Click rate

C.

Block bounces

Question 8

Northern Trail Outfitters' marketing manager wants to schedule a report to be sent weekly to an Azure Blob regarding the performance of a holidays campaign.

Which tool should they use?

Options:

A.

Campaign Email Tracking Report

B.

Datorama pivot Table

C.

Tracking Data Extract file transfer

Question 9

Northern Trail Outfitters (NTO) wants to be notified of any abnormal subscriber behavior with its ‘Weekly Deal email.

Which feature provides notification badges to alert NTO of any performance issues?

Options:

A.

Einstein Engagement Scoring

B.

Einstein Copy insights

C.

Einstein Messaging Insight

Question 10

Northern Trail Outfitters is sending a welcome email to a new group of customers. When the marketer deploys the email, no one receives it.

Which configuration caused the send to fail?

Options:

A.

Two fields with ''Email Address data type

B.

Failure to choose the send classification

C.

Incorrect Sending Relationship

Question 11

A marketer for Northern Trail Outfitters needs to see test emails for each subscriber in a data extension.

What should the marketer do to ensure the data extension appears as a RecipientTest Data Extension in the Test Send menu?

Options:

A.

Save the data extension in the Test Folder.

B.

Create the data extension as 'Is Testable'.

C.

Associate the data extension to the Campaign.

Question 12

Northern Trail Outfitters (NTO) was unable to process coupon codes for several days, which caused customers to complain about their experience. NTO would like to apologize by offering an upgraded coupon to help improve customer satisfaction

What should NTO do to automate the process of finding its affected customers?

Options:

A.

Filter the data based on a specific date range.

B.

Use Einstein engagement scores to identify affected users.

C.

Query the data using a specific date range parameter

Question 13

Leadership at Northern Trail Outfitters wants to see a dashboard showing the success rate of customers that have been through a Welcome Series Journey in the last 7 days.

Where should they find this dashboard?

Options:

A.

Journey Builder - Journey History

B.

Datorama Reports - Journey Performance

C.

Reports - Journey Engagement

Question 14

A marketer typically sends to a filtered data extension that contains their primary audience. They need to target only a portion of this population for an upcoming send.

What should they do to further segment their audience?

Options:

A.

Copy the filtered data extension and add additional filter criteria.

B.

Use the Split option to temporarily add additional filter criteria.

C.

Copy the data filter and build a new data extension with additional filter criteria.

Question 15

A customer requested Northern Trail Outfitters NOT record any clicks or opens performed by them.

What should be configured to ensure compliance with this request?

Options:

A.

Exclusion Script

B.

DoNotTrack Attribute

C.

Consent Management

Question 16

Northern Trail Outfitter (NTO) is warning up a new IP address primarily for a new product line. Initially, NTO wants to move some of its lower-volume transactional sends onto this new IP.

Where should NTO update the IP configured for these sends?

Options:

A.

From Address Management

B.

Delivery Profile

C.

Sender Profile

Question 17

Northern Trail outfitters wants information on the email performance of an abandoned cart journey.

Which Journey Builder resources provides data on all versions of a specific journey’s cross-channel performance data?

Options:

A.

Email Analytics Tile

B.

Journey History

C.

Analytics Dashboard

Question 18

A digital marketing internal Northern Trail Outfitters (NTO) has been asked to quickly provide the delivery rate of the most recent email sent from the NTO business unit.

Where should the Internal look to find this Information?

Options:

A.

Automation Studio > Activities

B.

Content Builder > Recent Sends

C.

Email Studio > Overview

Question 19

Northern Trail Outfitters needs to send a transactional email to all customers who purchased an item that was recently recalled. The email must be sent to each applicable customer even if they have unsubscribed.

Which component should be configured to provide this functionality?

Options:

A.

Delivery Profile

B.

Send Classification

C.

Sender Profile

Question 20

Leading up to various holidays seasons, Northern Trail Outfitters (NTO) plans to included special events and content in its emails. This content will change throughout the year.

What should NTO use to ensure the most up-to-date content is included in each email?

Options:

A.

Reference Content Block

B.

Dynamic Content Block

C.

Einstein Content Selection

Question 21

A marketer has started using Datorama Reports to enhance their email performance and engagement monitoring, which feature should improve Datorama Dashboard usability?

Options:

A.

Campaigns

B.

Sender Profile

C.

Tabs

Question 22

A marketing developer wants to receive daily report of sends across all business units to be incorporated into their internal dashboard.

What should be done to ensure the report a sent to the director each day?

Options:

A.

Schedule report and email file to the director.

B.

A Schedule report and email the link to download.

C.

Schedule report to export as a web page.

Question 23

A healthcare marketer would like an email sent to patients as soon as they request a password reset for their account.

Which journey type is the best solution for the marketer to set up?

Options:

A.

Multi-Step Journey

B.

Transactional Send Journey

C.

Single Send Journey

Question 24

A marketing specialist at Northern Trail Outfitters wants to automate sending the weekly newsletter to subscribers. The audience is located in one data extension, but they also want to send to a partner seed list.

Which tool method should the specialist use?

Options:

A.

Multi-Step Journey

B.

User Initiated Send

C.

Automation Studio Email Activity

Question 25

Northern Trail Outfitter wants to make sure important subscriber updates, such as unsubscribes, are reflected within the platform as soon as they happen due to regulatory concerns.

What should be used to best achieve this in real time?

Options:

A.

SQL Query activities

B.

File Drop Automations

C.

APIs

Question 26

Northern Trail Outfitters (NTO) sends a birthday coupon during the subscriber's birthday month. NTO wants to reward the subscriber based upon engagement with the email and provide further messages based on that interaction.

Which no-code features should be implemented to accomplish this?

Options:

A.

Journey Builder and Engagement Split

B.

Automation studio and Query Activity

C.

Salesforce CDP and Einstein Engagement Scoring

Question 27

Northern Trail Outfitters (NTO) has subscribers opt-in to its marketing program via email or SMS.

What should NTO configure for its welcome series in Journey Builder to honor the opt-in communication method?

Options:

A.

Send both email and SMS to ensure subscribers get NTO's messages.

B.

Create one Entry Source for each messaging channel.

C.

Ensure preferred channel is available in subscriber data.

Question 28

A marketer needs a quick count of record in a data extension with ‘Djibouti’ as they value for Country.

What should they use to determine the number of matching records in the least number of steps?

Options:

A.

Filtered data extension

B.

SQL Query

C.

Data Filter

Question 29

A marketer is preparing to send out the weekly newsletter, but they're unable to see the

email address that they would like to send from.

Where should a marketer go to see a list of all email addresses and domains that are verified

for sending?

Options:

A.

From Address Management

B.

Send Classifications

C.

Domain SSL Certificates

Question 30

A marketer is asked to create a sendable data extension from various tables including orders, subscribers, and product line items. The resulting data extension will be used as an entry source fora journey.

Which tool should help create this table?

Options:

A.

Automation Studio

B.

Data Designer

C.

Audience Studio

Question 31

After receiving approval from their team, a marketer scheduled a promotional email tend. After the send was scheduled arid the team was notified, they received additional feedback which called for edits to the email copy.

Where should the marketer cancel the send?

Options:

A.

Tracking tab in Journey Bulkier

B.

Overview tab in email Studio

C.

Pending tab in Content Builder

Question 32

Northern Trail Outfitters (NTO) wants to leverage Path Optimizer to test new marketing content. The best path will be selected based on the orders placed on NTO's website.

What should NTO configure in Path Optimizer?

Options:

A.

Email Engagement

B.

Manual Engagement

C.

Web Conversion

Question 33

A global marketing team has created an email using Content Builder Approvals and shared it with multiple business units in their Enterprise. Even though the email was approved, additional changes are needed.

What is the first action that should be taken to make the edits?

Options:

A.

Unshare the email.

B.

Withdraw email approval.

C.

Cancel send using email.

Question 34

A marketer for Northern Trail Outfitters needs to automatically refresh a filtered data extension prior to sending a daily email.

What would a marketer do to automatically refresh a filtered data extension on a scheduled basis?

Options:

A.

Configure the Send Activity to automate the refresh.

B.

Use a Filter Activity in Automation Studio.

C.

Activate Journey Builder to refresh the data extension.

Question 35

The marketer for Northern Trail Outfitters wants to review the toneof subject lines and the effect on engagement for recent sends.

Which tool should supply insights into the tone of subject lines?

Options:

A.

Einstein Recommendations

B.

Einstein Messaging Insights

C.

Einstein Copy Insights

Question 36

Northern Trail Outfitters imports an encrypted file of its subscribers' favorite colors.

Which automation activity and configuration setting should be used to import decrypted information to a data extension?

Options:

A.

Manager Files in File Transfer.

B.

Specify character encoding in import file.

C.

Configure Field-Level Encryption in import file.

Question 37

Northern trail Outfitters recently purchased stock art to be used within its emails. However, given the sheer amount of content, locating images for specific campaigns proves to be difficult.

Which solution should make locating appropriate images easier?

Options:

A.

Configure Eastern Content Tagging to automatically tag stock art.

B.

Import a metadata tag index for the stock art so the images are searchable

C.

Select categories and content type from the import dropdown when importing images.

Question 38

Northern Trail Outfitters wants to ensure that the Email Address field value is not duplicated

in a data extension.

What should a marketer do to ensure the Email Address field values are unique?

Options:

A.

Use Email Address as Subscriber Key.

B.

Select 'Deduplicate by Email' checkbox.

C.

Mark the field as the Primary Key.

Question 39

Northern Trail Outfitters imports a daily feed of active customers into a data extension. A customer is only included in the daily feed if they meet the criteria to remain active.

Which import option should be used to ensure the data extension only contains currently active customers?

Options:

A.

Append

B.

Overwrite

C.

Add and Update

Question 40

Northern trail Outfitters is hiring a third-party vendor to host a web page tied to a promotional sweepstake. The marketing manager would like an email sent from journey as soon as the subscriber submits the form.

What should be used to enter this subscriber into a journey?

Options:

A.

API Event Entry Source

B.

CloudPages Entry Source

C.

Contact Event Entry Source

Question 41

Northern Trail Outfitters (NTO)notices that some of its unsubscribe reasons are related to Reply Mail Management (RMM). NTO does not have RMM in its account.

What contributes to these unsubscribe reasons?

Options:

A.

List-Unsubscribe header

B.

Profile Center Unsubscribe

C.

Universal Unsubscribe

Question 42

A marketer has created an event confirmation email which is sent to all registration of their cooking-while-camping sessions. They use Connect to integrate into their CRM and want to update records directly when a recipient clicks the ‘Confirm RSVP button.

Which automation solution should easily allow this action?

Options:

A.

Automation Studio

B.

Behavioral Triggers

C.

Journey Builder

Question 43

After sending an initial 'welcome' email, Northern Trail Outfitters needs to configure Journey Builder to continue a customer acquisition journey after a purchase is made on its website.

Which type of activity should be used?

Options:

A.

Engagement Split

B.

Behavioral Trigger

C.

Wait Until Event

Question 44

The marketing team at Northern Trail Outfitters is concerned about its email deliverability rates over the last three months.

Which remediation tactic should be used to improve deliverability?

Options:

A.

Increase the frequency of email sending to boost engagement.

B.

Broaden segmentation criteria to reach more diverse audiences.

C.

Scale back sending for specific ISPs until the issue subsides.

Question 45

Northern Trail Outfitters (NTO) is launching a post-purchase campaign that email customers to ask for feedback on their most recent shopping experience.

What should the NTO marketing team include in the email design to encourage a high response rate?

Options:

A.

An Interactive Email Form that links to a confirmation page

B.

A Salesforce Survey block called in by an AMP script function

C.

An all-to-action button that links to the feedback form

Question 46

A marketing manager notices emails clustered with images that are inconsistent with branding guidelines.

Which step should they take to restrict the types of content within the content slot?

Options:

A.

Under user permissions, select limited template access.

B.

Configure Content Blocks to only be usable within approved templates.

C.

Configure restrictions within a Content Area for approval block types

Question 47

Northern Trail Outfitters (NTO) wants to improve the accessibility of its email design.

Which best practice should NTO employ?

Options:

A.

Reduce line spacing to fit more content on the screen and reduce scrolling.

B.

Remove role="presentation" from layout tables to support assistive technologies.

C.

Increase the font size (over 16pt) to make the content easier to read.

Question 48

When building an email audience, a marketer first runs a query to update a data extension referenced in the audience query.

Which configuration should be used to ensure the exclusion is updated before the audience query runs?

Options:

A.

In the step with the two SQL activities, place a wait step between them.

B.

Place the audience SQL Query Activity in a step after the exclusion SQL Query Activity.

C.

Place the audience SQL Query Activity below the exclusion SQL Query Activity.