Salesforce Identity-and-Access-Management-Architect Salesforce Certified Identity andAccess Management Architect (SU24) Exam Practice Test

The CA-Signed Certificate from the Certificate and Key Management menu is the certificate that is sent along with the outbound message. An outbound message is a SOAP message that is sent from Salesforce to an external endpoint when a workflow rule or approval process is triggered. To ensure that the communication between Salesforce and the target system is secure, the outbound message can be signed with a certificate that is generated or uploaded in the Certificate and Key Management menu. The certificate must be CA-Signed, which means that it is issued by a trusted certificate authority (CA) that verifies the identity of the sender. The other options are not valid certificates for this purpose. The default client certificate from the Develop–> API Menu is a self-signed certificate that is used for testing purposes only and does not provide adequate security. The default client certificate or a certificate from Certificate and Key Management menu is too vague and does not specify whether the certificate is CA-Signed or self-signed. The self-signed certificates from the Certificate & Key Management menu are certificates that are generated by Salesforce without any verification by a CA, and they are not recommended for production use.

References: [Outbound Messages], [Sign Outbound Messages with a Certificate], [CA-Signed Certificates], [Default Client Certificate], [Self-Signed Certificates]

The best option for UC’s architect to enable the behavior of using a single identity provider to access all of their Salesforce orgs is to ensure that users have the same Federation ID value in their user records in all of UC’s Salesforce orgs. The Federation ID is a field on the user object that stores a unique identifier for each user that is consistent across multiple systems. The Federation ID is used by Salesforce to match the user with the SAML assertion that is sent by the identity provider during the single sign-on (SSO) process. By ensuring that users have the same Federation ID value in all of their Salesforce orgs, UC can enable users to log in with the same identity provider and credentials across multiple orgs. The other options are not valid ways to enable this behavior. Ensuring that users have the same email value in their user records in all of UC’s Salesforce orgs does not guarantee that they can log in with SSO, as email is not used as a unique identifier by Salesforce. Ensuring the same username is allowed in multiple orgs by contacting Salesforce support is not possible, as username must be unique across all Salesforce orgs. Ensuring that users have the same alias value in their user records in all of UC’s Salesforce orgs does not affect the SSO process, as alias is not used as a unique identifier by Salesforce. References: [Federation ID], [SAML SSO with Salesforce as the Service Provider], [Username], [Alias]

Identity Connect will not support user provisioning in UC’s current environment. Identity Connect is a tool that synchronizes user data between Active Directory and Salesforce, but it does not work with other identity sources such as a Custom Database5. Therefore, if UC wants to use Identity Connect as an Idp, they will not be able to provision users from their Custom Database to Salesforce.

Options B, C, and D are incorrect because Identity Connect does not have any limitations on the type of SAML flow or the compatibility with UC’s current identity environment. Identity Connect supports both Idp-initiated and SP-initiated SAML flows6, and it can act as an Idp for any external service provider that supports SAML 2.07.

References: 5: Identity Connect - Salesforce 6: SAML SSO Flows - Salesforce 7: Salesforce Connect: Integration, Benefits, and Limitations

OpenID Connect is an authentication protocol that allows a service provider to obtain user attributes in an ID token from an IdP. The other flows are OAuth 2.0 flows that are used for authorization, not authentication. References: Configure an Authentication Provider Using OpenID Connect, Integrate Service Providers as Connected Apps with OpenID Connect

The ‘Relaystate’ parameter is an HTTP parameter that can be included as part of the SAML request and SAML response. In an SP-initiated sign-in flow, the SP can set the RelayState parameter in the SAML request with additional information about the request, such as the URL of the resource that the user is trying to access. The IDP should just relay it back in the SAML response without any modification or inspection. Therefore, the ‘Relaystate’ parameter contains a reference to a URL redirect parameter at the service provider123. References: 1: single sign on - What is exactly RelayState parameter used in SSO (Ex. SAML)? - Stack Overflow 2: java - How to send current URL as relay state while sending authentication request to IDP - Stack Overflow 3: Understanding SAML | Okta Developer

These are two capabilities that My Domain enables in the context of a SAML SSO configuration. My Domain is a feature that lets you customize your Salesforce domain name and login page1. Resource deep linking is the ability to access a specific page or resource within Salesforce directly from a link, without having to navigate through the app2. SSO from Salesforce Mobile App is the ability to log in to the Salesforce Mobile App using your SSO credentials, without having to enter your username and password3. My Domain enables these capabilities by allowing you to specify your identity provider (IdP) and SSO settings for your unique domain name, and by providing a custom login URL that can be used for deep linking and mobile app login1. The other options are not correct for this question because:

• App Launcher is a feature that lets you access all your connected apps from one place in Salesforce. It does not require My Domain or SAML SSO to work, although it can be enhanced by using them.
• Login Forensics is a feature that analyzes login behavior and identifies anomalous or suspicious logins. It does not require My Domain or SAML SSO to work, although it can be used with them. References: My Domain, Deep Linking into Salesforce, Salesforce Mobile App Basics, [App Launcher], [Login Forensics]

Login Discovery allows the administrator to configure a custom login page that collects additional information from users, such as phone number, and use it for identity verification. Login Discovery can also be used to route users to different identity providers based on their input. References: Login Discovery, Customize Your Experience Cloud Site Login Process

An authentication provider is a configuration that allows users to log in to Salesforce using an external identity provider, such as Facebook, Google, or a custom one. When creating an authentication provider, two options that can be utilized are:

• A custom registration handler, which is a class that implements the Auth.RegistrationHandler interface and defines how to create or update users in Salesforce based on the information from the external identity provider.
• A custom error URL, which is a URL that users are redirected to when an error occurs during the authentication process. References: Authentication Providers, Create an Authentication Provider

To use SAML SSO for accessing the Salesforce1 mobile app, the architect should recommend configuring the embedded web browser to use the My Domain URL and configuring the Salesforce1 app to use the My Domain URL4. Using the My Domain URL allows Salesforce to identify the identity provider and initiate the SSO process5. Using the existing SAML SSO flow along with user agent flow or web server flow is not necessary because Salesforce Mobile Applications only work with service provider initiated setups46. Therefore, option B and D are the correct answers.

References: Salesforce Mobile Application Single Sign-On overview, SAML SSO with Salesforce as the Service Provider, Single Sign-On

Single sign-on (SSO) is an authentication method that enables users to access multiple applications with one login and one set of credentials4. There are two types of SSO flows that can be used with Salesforce as the service provider (SP) and an external identity provider (IdP)5:

• Service-provider-initiated SSO: The user requests a resource from the SP, such as a Salesforce URL. The SP redirects the user to the IdP for authentication. The IdP authenticates the user and sends a SAML response to the SP. The SP validates the SAML response and grants access to the user5. This type of SSO flow supports deep linking, which means that the user can access a specific page within Salesforce without logging in again6.
• Identity-provider-initiated SSO: The user logs in to the IdP and selects an app from a list of available apps. The IdP sends a SAML response to the SP. The SP validates the SAML response and grants access to the user5. This type of SSO flow does not support deep linking, which means that the user can only access the default landing page of Salesforce6.

References:

• Single Sign-On
• SAML SSO Flows
• Deep Linking

The two items that an architect should recommend for UC to minimize the administration overhead are:

• Enable the “Refresh Tokens is valid until revoked” setting in the Connected App. This setting allows the mobile app to obtain a refresh token from Salesforce when it obtains an access token. A refresh token can be used to obtain a new access token when the previous one expires or becomes invalid. By enabling this setting in the Connected App, UC can reduce the number of login prompts and authentication failures for its mobile users, as they can use the refresh token to renew their access without entering their credentials again.
• Enable the “All users may self-authorize” setting in the Connected App. This setting allows users to grant access to the mobile app without administrator approval. By enabling this setting in the Connected App, UC can simplify and speed up the deployment process for its mobile app, as they do not need to manually authorize each user or group of users.

The other options are not recommended items for this scenario. Enabling the “Enforce IP restrictions” setting in the Connected App would limit the mobile app access to certain IP ranges, which could prevent some users from accessing the app from different locations or networks. Enabling the “High Assurance session required” setting in the Connected App would require users to verify their identity with a second factor before accessing the mobile app, which could increase complexity and inconvenience for users. References: [Connected Apps], [Refresh Token], [All Users May Self-Authorize], [IP Restrictions for Connected Apps], [Require a Second Factor of Authentication for Connected Apps]

Just-in-time provisioning is a feature that allows Salesforce to create user accounts automatically when users log in for the first time via an external identity provider. This way, UC can avoid creating user records manually or synchronizing them with another system. On-the-fly provisioning is not a valid term in Salesforce. Salesforce APIs can be used to create users programmatically, but they are not related to SSO. Identity Connect is a tool that can sync users between Salesforce and Active Directory, but it is not required for SSO. References: Certification - Identity and Access Management Architect - Trailhead, [Just-in-Time Provisioning for SAML and OpenID Connect]

The recommended solution for UC to enable a two-factor login process for Salesforce and their existing on-premise applications is to replace the custom 2FA system with Salesforce 2FA for on-premise applications and Salesforce. Salesforce 2FA is a feature that requires users to verify their identity with a second factor, such as a verification code or a mobile app, after entering their username and password. Salesforce 2FA can be enabled for both Salesforce and on-premise applications by using one of the following methods:

• Use Salesforce Authenticator, a mobile app that generates verification codes or sends push notifications to users’ devices.
• Use a third-party authenticator app, such as Google Authenticator or Microsoft Authenticator, that generates verification codes based on a shared secret key.
• Use a verification code sent by email or SMS to users’ registered email address or phone number.
• Use a U2F security key, such as YubiKey, that plugs into users’ devices and provides a physical token.

By replacing the custom 2FA system with Salesforce 2FA, UC can benefit from the following advantages:

• Improved security and compliance by using a standard and proven 2FA solution that protects against phishing, credential theft, and brute force attacks.
• Reduced complexity and cost by eliminating the need to maintain a custom 2FA system and integrating it with Salesforce.
• Enhanced user experience and convenience by providing multiple options for verifying identity and allowing users to remember trusted devices or browsers.

The other options are not recommended solutions for this scenario. Using the custom 2FA system for on-premise applications and native 2FA for Salesforce would create inconsistency and confusion for users who have to use different methods of verification for different applications. Replacing the custom 2FA system with an AppExchange app that supports on-premise applications and Salesforce would require UC to find an app that meets their specific needs and pay for its license and maintenance. Using custom login flows to connect to the existing custom 2FA system for use in Salesforce would require UC to write custom code and logic to invoke the custom 2FA system from Salesforce, which could introduce security and performance issues. References: [Two-Factor Authentication], [Salesforce Authenticator], [Third-Party Authenticator Apps], [Verification Code via Email or SMS], [U2F Security Keys], [Custom Login Flows]

High assurance sessions are sessions that require a stronger level of identity verification, such as two-factor authentication or SAML assertions1. Google Authenticator is an app that generates verification codes on your mobile device that you can use as a second factor of authentication2. These measures can help prevent unauthorized access to the connected app by ensuring that the user is who they claim to be and that they have access to their mobile device. Disallowing the use of single sign-on (SSO) for the mobile app is not a recommendation because SSO can provide a seamless and secure user experience across multiple applications3. Setting login IP ranges to the internal network for the app users profiles is not a recommendation because it can limit the mobility and flexibility of the users who are commonly out of the office. References: 1: Session Security Levels 2: Google Authenticator 3: Connected Apps : [Restrict Login Access by IP Address]

 Identity Connect is a Salesforce product that integrates Microsoft Active Directory with Salesforce user records. It allows provisioning, deprovisioning, and authentication of users based on AD data. The other options are either incorrect or irrelevant for this use case. References: Get to Know Identity Connect, Identity Connect

The two risks that the architect should point out for using delegated authentication as the sole means of authenticating Salesforce users are:

• UC will be required to develop and support a custom SOAP web service. Delegated authentication is a feature that allows Salesforce to delegate the authentication process to an external service by making a SOAP callout to a web service that verifies the user’s credentials. This feature requires UC to develop and support a custom SOAP web service that can accept and validate the user’s username and password, and return a boolean value to indicate whether the authentication is successful or not. This could increase complexity and cost for UC, as they need to write custom code and maintain the web service.
• Salesforce users will be locked out of Salesforce if the web service goes down. Delegated authentication relies on the availability and performance of the external web service that handles the authentication requests from Salesforce. If the web service goes down or becomes slow, Salesforce users will not be able to log in or access Salesforce, as they will receive an error message or a timeout response. This could cause disruption and frustration for UC’s business operations and user satisfaction.

The other options are not valid risks for using delegated authentication. Delegated authentication can be enabled or disabled for individual users or groups of users by using permission sets or profiles, not for the entire Salesforce org. The web service does not need to reside on a public cloud service, such as Heroku, as it can be hosted on any platform that supports SOAP services and can communicate with Salesforce. References: [Delegated Authentication], [Enable ‘Delegated Authentication’], [Troubleshoot Delegated Authentication]

The most likely cause of the issue is that the refresh token expiration policy is set incorrectly in Salesforce. A refresh token is a credential that allows a connected app to obtain a new access token when the previous one expires1. The refresh token expiration policy determines how long a refresh token is valid for2. If the policy is set to a short duration, such as 24 hours, the users have to enter their credentials once a day to get a new refresh token. To prevent this, the policy should be set to a longer duration, such as “Refresh token is valid until revoked” or "Refresh token expires after 90 days of inactivity"2.

References: OAuth 2.0 Refresh Token Flow, Manage OAuth Access Policies for a Connected App

OAuth 2.0 SAML Bearer Assertion Flow is a protocol that allows a client app to obtain an access token from Salesforce by using a SAML assertion instead of an authorization code. The SAML assertion contains information about the client app and the user who wants to access Salesforce APIs. To use this flow, the client app needs to have a connected app configured in Salesforce with the Use Digital Signature option enabled and the “api” OAuth scope assigned. The administrators can authorize the applications that will be consuming the APIs by setting the Permitted Users policy of the connected app to Admin approved users are pre-authorized and assigning profiles or permission sets to the connected app. References: OAuth 2.0 SAML Bearer Assertion Flow, Connected Apps, OAuth Scopes

When customers self-register in the community, the self-registration process will create a person account record. A person account is a special type of account that combines both account and contact information in one record. This allows customers to have their own individual accounts without being associated with a default account. Option A is not a good choice because the self-registration process will not produce an error to the user, unless there is some configuration or validation issue. Option B is not a good choice because the self-registration page will not ask user to select an account, unless it is customized to do so. Option D is not a good choice because the self-registration page will not create a new account record, unless it is customized to do so.

References: [How to Provision Salesforce Communities Users], [Salesforce Licensing]

If the third-party authentication provider supports only the OAuth protocol and not OpenID Connect, then an identity architect needs to create a custom external authentication provider for it. A custom external authentication provider is a configuration that allows users to log in to Salesforce using an external identity provider that is not predefined by Salesforce. It requires implementing the Auth.AuthProviderPlugin interface and defining the OAuth endpoints and parameters.

References: Custom External Authentication Providers, Create a Custom Authentication Provider

To automate provisioning and deprovisioning of users into Salesforce from an external system, the identity architect should run a registration handler on incoming OAuth responses. A registration handler is a class that implements the Auth.RegistrationHandler interface and defines how to create or update users in Salesforce based on the information from an external identity provider. OAuth is a protocol that allows users to authorize an external application to access Salesforce resources on their behalf. By running a registration handler on incoming OAuth responses, the identity architect can automate user provisioning and deprovisioning based on the OAuth attributes. References: Registration Handler, Authorize Apps with OAuth

The web application should be hosted on a secure server and the web server must be able to protect consumer privacy are two considerations that an architect should point out to UC. To integrate an external web app with the Salesforce API, UC can use the OAuth 2.0 web server flow, which implements the OAuth 2.0 authorization code grant type4. With this flow, the server hosting the web app must be able to protect the connected app’s identity, defined by the client ID and client secret4. The web application should be hosted on a secure server to ensure that the communication between the web app and Salesforce is encrypted and protected from unauthorized access or tampering6. The web server must be able to protect consumer privacy to comply with data protection laws and regulations, such as GDPR or CCPA . The web server should implement best practices for storing and handling user data, such as encryption, hashing, salting, and anonymization. The flow involves passing the user credentials back and forth is not a correct consideration, as the web server flow does not require the user credentials to be passed between the web app and Salesforce. Instead, it uses an authorization code that is exchanged for an access token and a refresh token4. The flow will not provide an OAuth refresh token back to the server is also not a correct consideration, as the web server flow does provide a refresh token that can be used to obtain new access tokens without user interaction4. References: OAuth 2.0 Web Server Flow for Web App Integration, Secure Your Web Application, [General Data Protection Regulation (GDPR)], [California Consumer Privacy Act (CCPA)], [Data Protection Best Practices]

The Federation ID is a field on the user object that is used to link a Salesforce user with an external identity provider. When using SAML SSO, Salesforce matches the Federation ID value with the NameID element in the SAML assertion to identify the user. To troubleshoot the issue of getting a generic SAML error message when accessing the other orgs, the architect should review the following considerations:

• The Federation ID must be case sensitive, which means that the value in the user record must match exactly with the value in the SAML assertion. For example, if the Federation ID is “John.Doe”, then “john.doe” or “JOHN.DOE” will not work.
• The Federation ID must be populated on the user record, which means that the user must have a value for this field in each org that they want to access via SSO. If the Federation ID is blank or missing, then Salesforce will not be able to match the user with the SAML assertion.

To optimize license usage and reduce maintenance overhead for customers who use Community to track orders and create inquiries and tend to move across regions frequently, the identity architect should recommend enabling Contactless User in all orgs and downgrade users from Experience Cloud license to External Identity license once users have moved out of that region. Contactless User is a feature that allows users to access Experience Cloud sites without having a contact record associated with them. External Identity is a license type that enables users to access Experience Cloud sites using social sign-on or single sign-on, but not access Salesforce objects or data. By enabling Contactless User and downgrading users from Experience Cloud license to External Identity license, the identity architect can reduce the number of contacts and licenses needed for each region and avoid data duplication and synchronization issues. References: Contactless User, External Identity License, User Licenses

The two role combinations that are represented by the systems in the scenario are Salesforce as the service provider and Google as the identity provider, and Salesforce as the service provider and Facebook as the identity provider. This means that Salesforce hosts the customer community app and relies on Google or Facebook to authenticate the users who log in with those options4. Therefore, option B and D are the correct answers.

References: Salesforce as Service Provider and Identity Provider for SSO

The best OAuth flow for this scenario is the web server flow. The web server flow is an OAuth authorization flow that allows a web application, such as UC’s employee portal, to obtain an access token and a refresh token from Salesforce after the user grants permission. The web application can then use the access token to access Salesforce data and features, such as posting ideas, and use the refresh token to obtain a new access token when the previous one expires or becomes invalid. This flow is suitable for UC’s scenario because it allows users to be redirected to Salesforce, authenticated, and presented with the relevant pages when they click on some of the links in the employee portal. This flow also provides a secure and seamless user experience by using a confidential client secret that is stored on the web server and not exposed to the browser.

The other options are not valid OAuth flows for this scenario. The web application flow is not a standard term for OAuth, but it could refer to the user-agent flow, which is an OAuth authorization flow that allows a browser or web-view, such as a mobile app or a desktop app, to obtain an access token from Salesforce by using a script or a pop-up window. This flow is not suitable for UC’s scenario, as it does not use a web server or a client secret, and it does not provide a refresh token. The SAML bearer assertion flow is an OAuth authorization flow that allows an external application to obtain an access token from Salesforce by using a SAML assertion from an identity provider (IdP) that verifies the user’s identity. This flow is not suitable for UC’s scenario, as it does not involve user interaction or redirection to Salesforce. The user-agent flow is an OAuth authorization flow that allows a browser or web-view, such as a mobile app or a desktop app, to obtain an access token from Salesforce by using a script or a pop-up window. This flow is not suitable for UC’s scenario, as it does not use a web server or a client secret, and it does not provide a refresh token. References: [OAuth Authorization Flows], [OAuth 2.0 Web Server Flow for Web App Integration], [OAuth 2.0 User-Agent Flow for Desktop Apps], [OAuth 2.0 SAML Bearer Assertion Flow for Server-to-Server Integration]

Delegated authentication is a feature that allows Salesforce to delegate the authentication process to an external web service. The web service needs to include the source IP address of the user as a method parameter, so that Salesforce can pass it along with the username and password. UC should whitelist all Salesforce IP ranges on their corporate firewall, so that the web service can accept requests from Salesforce. The return type of the web service method should be a Boolean value, indicating whether the authentication was successful or not. The web service can be written using either SOAP or REST protocol, but this is not a consideration for UC while building the web service. Delegated authentication is not enabled for the system administrator profile, but it can be enabled for other profiles or permission sets. References: Certification - Identity and Access Management Architect - Trailhead, [Delegated Authentication Single Sign-On], [Implementing Single Sign-On Across Multiple Organizations]

  These are the systems that are acting as identity providers (IdPs) in the SSO scenario. An IdP is a trusted provider that enables a customer to use single sign-on (SSO) to access other websites5. In this case, Pingfederate and Salesforce Org 1 are the IdPs that authenticate the users and issue SAML assertions or OAuth tokens to the service providers (SPs). The SPs are the websites that host apps and rely on the IdPs for authentication5. In this case, Salesforce Org 2, Financial System, and CPQ System are the SPs that receive the SAML assertions or OAuth tokens from the IdPs and grant access to the users.

Option A is incorrect because Financial System is not an IdP, but an SP. It does not authenticate the users, but receives SAML assertions from Pingfederate. Option C is incorrect because Salesforce Org 2 is not an IdP, but an SP. It does not authenticate the users, but receives OAuth tokens from Salesforce Org 1.

References: 5: Identity Providers and Service Providers - Salesforce 6: Salesforce as Service Provider and Identity Provider for SSO

 To meet the requirement of having active community users review and accept the community rules and update key contact information before their annual partner event, the identity architect should create a login flow that conditionally prompts users who have not accepted the new community rules and who have missing or outdated information. A login flow is a custom post-authentication process that can be used to add additional screens or logic after a user logs in to Salesforce. By creating a login flow, the identity architect can check the user’s status and information and display the appropriate screens for them to review and accept the community rules and update their contact information. References: Login Flows, Create a Login Flow

To have users provisioned via a service endpoint before users access their app from Salesforce, the identity architect should recommend using a connected app with user provisioning flow. A connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols. A user provisioning flow is a custom post-authentication process that can be used to create or update users in the external application using a service endpoint when users access the connected app from Salesforce. This approach can provide automatic user provisioning with limited changes to the third-party app. References: Connected Apps, User Provisioning for Connected Apps

 To allow users to login with their Facebook or LinkedIn credentials, Salesforce will play the role of a service provider (SP). A SP is an entity that relies on an identity provider (IdP) to authenticate and authorize users. In this scenario, Facebook and LinkedIn are the IdPs, and Salesforce is the SP. The SP receives a token from the IdP and uses it to access Salesforce resources. The other options are not correct for this scenario. References: Service Provider, Social Sign-On with Authentication Providers

OAuth 2.0 SAML Bearer Assertion Flow allows a client application to use a SAML assertion to request an access token from Salesforce. This flow can leverage the existing SAML configuration for single sign-on and secure the Salesforce APIs. References: OAuth 2.0 SAML Bearer Assertion Flow

To provision users in Salesforce from Active Directory without doing any initial setup of users in Salesforce, UC can use an app exchange product or Identity Connect. An app exchange product is a third-party application that can synchronize users and groups from Active Directory to Salesforce using a web-based interface1. Identity Connect is a desktop application that can synchronize users and groups from Active Directory to Salesforce using a graphical user interface2. Both solutions can also map Active Directory attributes to Salesforce fields and assign profiles, roles, and permission sets to users12.

References: Active Directory Integration with Salesforce, Identity Connect

The best solution to prevent exporting reports except when logged in using AD credentials while maintaining the ability to view reports when logged in with Salesforce credentials is to use SAML federated authentication, treat SAML sessions as high assurance, and raise the session level required for exporting reports. SAML federated authentication is a process that allows users to log in to Salesforce with an external identity provider (IdP), such as AD, that authenticates the user and issues a security token to Salesforce. By treating SAML sessions as high assurance, Salesforce assigns a higher level of trust and security to the sessions that are established by SAML federated authentication. By raising the session level required for exporting reports, Salesforce requires users to have a high assurance session before they can export reports. This solution ensures that only users who log in with AD credentials can export reports, while users who log in with Salesforce credentials can still view reports but not export them.

The other options are not valid solutions for this scenario. Using SAML federated authentication and blocking access to reports when accessed through a standard assurance session would prevent users who log in with Salesforce credentials from viewing reports at all, which is not the desired outcome. Using SAML federated authentication and custom SAML JIT provisioning to dynamically add or remove a permission set that grants the export reports permission would require UC to write custom code and logic to implement the JIT provisioning and manage the permission set, which could increase complexity and cost. Using SAML federated authentication with a login flow to dynamically add or remove a permission set that grants the export reports permission would also require UC to write custom code and logic to implement the login flow and manage the permission set, which could introduce errors and performance issues. References: [SAML Single Sign-On], [Session Security Levels], [Set Session Security Levels for Your Org], [Just-in-Time Provisioning for SAML], [Login Flows]

The SAML assertion OAuth flow allows a connected app to use a SAML assertion to request an OAuth access token to call Salesforce APIs. This flow provides an alternative for orgs that are currently using SAML to access Salesforce and want to access the web services API in the same way3. This flow can be used for inbound OAuth-enabled integration clients that want to use SAML-based single sign-on for authentication. References: OAuth 2.0 SAML Bearer Assertion Flow for Previously Authorized Apps, Access Data with API Integration, Error ‘Invalid assertion’ in OAuth 2.0 SAML Bearer Flow

To track login data, such as the average number of logins, who logged in more than the average number of times and who logged in during non-business hours, the identity architect should use Login Forensics. Login Forensics is a tool that analyzes login data and provides insights into user behavior and login patterns. Login Forensics can help identify anomalies, risks, and trends in user login activity. Login Forensics can also generate reports and dashboards to visualize the login data. References: Login Forensics, Analyze Login Data with Login Forensics

The best way to meet the requirements of UC is to implement Just-In-Time Provisioning on the mainframe to create the user on the fly. According to the Salesforce documentation, “Just-in-time provisioning lets you create or update user accounts on the fly when users log in to Salesforce using single sign-on (SSO).” This way, UC can authenticate users to Salesforce using their mainframe credentials and also create or update their user accounts in Salesforce without using a SAML provider. Therefore, option C is the correct answer.

References: [Just-in-Time Provisioning]

In an environment where Salesforce users are enabled to access Google Apps from within Salesforce through App Launcher and Connected App setup, Google is the service provider and Salesforce is the identity provider. A service provider is an application that provides a service to users and relies on an identity provider for authentication3. A connected app is a service provider that integrates an application with Salesforce using APIs4. An identity provider is an application that authenticates users and provides information about them to service providers3. The App Launcher is a feature that allows users to access Salesforce, connected, and on-premises apps from one location5. In this scenario, Google Apps are connected apps that provide services to Salesforce users, such as Gmail, Google Drive, and Google Calendar. Salesforce is the identity provider that authenticates users and allows them to access Google Apps with their Salesforce credentials using single sign-on (SSO)6.

References: Identity Provider Overview, Connected Apps Overview, App Launcher, Single Sign-On for Desktop and Mobile Applications using SAML and OAuth

 D is correct because using a self-signed certificate leads to higher maintenance for the trusting party, which is the client or browser that connects to the server. The trusting party needs to add the self-signed certificate to their truststore, which is a repository of trusted certificates, in order to establish a secure connection with the server. Otherwise, the trusting party will see a warning message or an error when accessing the server.

A is incorrect because using a self-signed certificate leads to higher maintenance for the trusted party, not lower. The trusted party needs to maintain multiple self-signed certificates from different servers in their truststore.

B is incorrect because using a self-signed certificate does not make the trusted party act as the trusted CA (Certificate Authority). The trusted CA is the entity that issues and validates certificates for servers. The trusted party only needs to trust the CA’s root certificate, which is usually pre-installed in their truststore.

C is incorrect because using a self-signed certificate leads to higher maintenance for the trusting party, not lower. The trusting party still needs to maintain a trusted CA cert in their truststore, which is the self-signed certificate itself.

References: 1: SSL Certificate Installation Instructions & Tutorials - DigiCert 2: How To Install an SSL Certificate from a Commercial … - DigitalOcean 3: Setup SSL CSR Creation and SSL Certificate Installation - DigiCert

 SAML federation allows partners to log in to multiple Salesforce orgs with a single identity provider. The partner login can be created for the country of their operation and then federated to other orgs using SAML assertions. References: SAML Single Sign-On Overview, Federated Authentication Using SAML

The two capabilities of an identity provider that the architect should detail to help strengthen the business case are that the identity provider can authenticate multiple applications and that the identity provider can centralize enterprise password policy. These capabilities can provide benefits such as reducing login friction, improving user experience, enhancing security, and simplifying administration. Option B is not a good choice because the identity provider can authenticate multiple social media accounts may not be relevant for UC’s business case, as it does not specify how UC will use social media for its identity management. Option C is not a good choice because the identity provider can store credentials for multiple applications may not be desirable or secure for UC’s business case, as it may imply that the identity provider is using password vaulting or federation rather than single sign-on (SSO) or identity federation. References: Identity Management Concepts, [Single Sign-On Implementation Guide]

The three capabilities of delegated authentication are:

• It can connect to SOAP services. Delegated authentication is a feature that allows Salesforce to delegate the authentication process to an external service by making a SOAP callout to a web service that verifies the user’s credentials. This feature enables Salesforce to integrate with existing identity stores or authentication methods that support SOAP services.
• It can be assigned by permission sets. Permission sets are collections of settings and permissions that give users access to various tools and functions in Salesforce. Permission sets can be used to assign delegated authentication to users by enabling the “Is Single Sign-on Enabled” permission. This permission allows users to log in with delegated authentication instead of their Salesforce username and password.
• It can connect to REST services. REST services are web services that use HTTP methods to access or manipulate resources on a server. REST services can be used for delegated authentication by creating a custom login page that makes a REST callout to an external service that verifies the user’s credentials. This approach requires custom code and configuration, but it provides more flexibility and control over the authentication process.

The other options are not capabilities of delegated authentication. Delegated authentication cannot be assigned by custom permissions or profiles. Custom permissions are settings that can be used in Apex code or validation rules to check whether a user has access to a custom feature or functionality. Custom permissions cannot be used to enable delegated authentication for users. Profiles are collections of settings and permissions that determine what users can do in Salesforce. Profiles cannot be used to enable delegated authentication for users, as this feature is controlled by permission sets. References: [Delegated Authentication], [Permission Sets], [Enable ‘Delegated Authentication’], [REST Services], [Custom Login Page for Delegated Authentication], [Custom Permissions], [Profiles]

Salesforce Identity Connect is a tool that synchronizes user data between Microsoft Active Directory and Salesforce. It allows automatic provisioning and deprovisioning of users in Salesforce based on the changes made in Active Directory. Therefore, Identity Connect plays the role of user management in the outlined requirements. References: Identity Connect Implementation Guide, Identity Connect Overview

To implement social sign-on for customers to register and log in to a portal built on Salesforce Experience Cloud using their Facebook or LinkedIn credentials, the identity architect should take three steps:

• Create authentication providers for both Facebook and LinkedIn. Authentication providers are configurations that enable users to authenticate with an external identity provider and access Salesforce resources. Salesforce provides predefined authentication providers for some common identity providers, such as Facebook and LinkedIn, which can be easily configured with minimal customization.
• Check “Facebook” and “LinkedIn” under Login Page Setup. Login Page Setup is a setting that allows administrators to customize the login page for Experience Cloud sites. By checking “Facebook” and “LinkedIn”, the identity architect can enable social sign-on buttons for these identity providers on the login page.
• Update the default registration handlers to create and update users. Registration handlers are classes that implement the Auth.RegistrationHandler interface and define how to create or update users in Salesforce based on the information from the external identity provider. The identity architect can update the default registration handlers to link the user’s social identity with their Salesforce identity and prevent duplicate accounts. References: Authentication Providers, Social Sign-On with Authentication Providers, Login Page Setup, Create a Custom Registration Handler

Dynamic branding is a feature that allows Experience Cloud sites to display different branding elements, such as logos, colors, or images, based on the user’s profile or preferences. To use dynamic branding, the community must be built with the Customer Account Portal template, which supports this feature. An experience ID (expid) or placeholder parameter must be used in the URL to represent the brand and trigger the dynamic branding logic.

References: Dynamic Branding for Experience Cloud Sites, Create a Customer Account Portal

 Refresh Token Policy - Expire the refresh token if it has not been used for 7 days is the connected app setting that should be leveraged to comply with the policy change. This setting ensures that users have to re-verify their devices if they have not logged in from that device in the last week. The other settings are either not relevant or not effective for this scenario. References: Connected App Basics, OAuth 2.0 Refresh Token Flow

 To set up SSO for a selected group of users to access external applications from Salesforce through App Launcher, UC must complete the following steps in Salesforce:

• Associate user profiles with the connected apps. A connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols, such as SAML, OAuth, and OpenID Connect3. To access a connected app, users must have the appropriate permissions assigned to them, either through their profile or a permission set4. UC can associate user profiles with the connected apps to control which users can access which apps.
• Complete My Domain and identity provider setup. My Domain is a feature that lets UC create a custom domain name for their Salesforce org. It is required for setting up SSO with external identity providers. An identity provider is a trusted system that authenticates users for other service providers. UC must set up an identity provider that supports SSO protocols such as SAML or OpenID Connect and configure it to communicate with Salesforce.
• Create connected apps for the external applications. UC must create connected apps for each external application that they want to access from Salesforce through App Launcher. A connected app defines the attributes of the external application, such as its name, logo, description, and callback URL4. It also specifies the SSO protocol and settings that are used to authenticate users and grant access tokens4.
• References: Learn About Connected Apps, Create a Connected App, [Set Up My Domain], Single Sign-On, [Identity Providers and Service Providers]

To help employees remember fewer passwords, an identity architect should recommend setting up Salesforce as a service provider (SP) to the existing IdP. A SP is the system that relies on the IdP for authentication and provides access to its services based on the SAML assertions from the IdP. To set up Salesforce as a SP, you need to create a connected app for Salesforce in the IdP, enable SAML and configure the SAML settings, such as the entity ID, ACS URL, and subject type. You also need to enable SSO for your Salesforce org, upload the IdP certificate, and configure the SSO settings, such as the issuer, identity type, and service provider initiated request binding.

References:

• [SAML Single Sign-On]
• [Set Up Salesforce as a Service Provider]
• [Enable Single Sign-On for Your Org]

 Login Discovery Page and Embedded Login Page are two valid login page types for Experience Cloud sites. Login Discovery Page allows users to choose their preferred login method, such as username/password, SSO, or social sign-on. Embedded Login Page allows users to log in from any site page without being redirected to a separate login page. References: Login Discovery Page, Embedded Login

 Authentication provider configuration and Apex coding skills are two recommendations that the Salesforce IAM architect should make to the IT Lead. Authentication providers are used to configure social sign-on providers, such as Facebook, Twitter, and any OpenID Connect compliant provider. Apex coding skills are needed for registration handlers, which are custom classes that create and update users based on social sign-on data. References: Authentication Providers, Registration Handlers

Using the App Launcher with SSO and using a connected app are two features that can be utilized to provide users with login and identity services for the third-party application. The App Launcher allows users to access multiple apps from one location with SSO. The connected app allows users to authorize access to the third-party application using OAuth 2.0. The other options are either not relevant or not applicable for this use case. References: App Launcher, Connected Apps

 Encrypting the SAML Request using a CA signed certificate and decrypting it on the IdP ensures that the request content is not altered or tampered with during transit. This also adds an extra layer of security and trust between the SP and the IdP. References: SAML Single Sign-On Overview, SAML Assertion Encryption

Salesforce acts as an OAuth client when it uses Okta to authorize a Forecasting web application to access Salesforce records on behalf of the user. Salesforce acts as a SAML service provider when it accepts SAML assertions from Okta to authenticate NTO users. References: OAuth 2.0 Web Server Authentication Flow, SAML Single Sign-On Overview

The AMR field in the Login History shows the authentication methods used at the IdP level, such as password, MFA, or SSO. Both OIDC and SAML are supported protocols for SSO, but the IdP must implement the AMR attribute and pass it to Salesforce. References: Secure Your Users’ Identity, Salesforce Multi-Factor Authentication (MFA) and Single Sign-on (SSO)

 JWT Bearer Flow is an OAuth 2.0 flow that allows a client app to obtain an access token without user interaction. It requires a certificate to sign the JWT and the API and Offline Access scopes to access the Salesforce REST API and refresh the token. The connected app must also be pre-approved by the admin to avoid the OAuth approval page. References: OAuth 2.0 JWT Bearer Flow for Server-to-Server Integration, Authorize an Org Using the JWT Flow

 Login History allows administrators to view the login attempts of all users in the org, including the status, source IP, login type, and application. This can help identify and troubleshoot any login errors or issues. References: Login History

The refresh token is used to obtain a new access token when the previous one expires. To revoke the user session, the logout function should invoke the revocation URL and pass the refresh token as a parameter. This will invalidate both the refresh token and the access token, and prevent the user from accessing Salesforce without logging in again2.

References:

• Certification Exam Guide
• Revoke OAuth Tokens

 The sidebar of a Salesforce Console as a console component and included in the Call Control Tool that’s part of Open CTI are two options that are correct in regards to where the app can be made visible under the connected app settings for the Canvas app. A Canvas app is an external application that can be embedded within Salesforce using an iframe. A connected app is an application that integrates with Salesforce using APIs and uses OAuth as the authentication protocol. You can control where a Canvas app can be displayed in Salesforce by configuring the locations in the connected app settings. The sidebar of a Salesforce Console as a console component is a valid location for a Canvas app because it allows you to display the app as a collapsible panel on the side of any console app. Included in the Call Control Tool that’s part of Open CTI is a valid location for a Canvas app because it allows you to display the app as part of the softphone panel that integrates with your telephony system. As part of the body of a Salesforce Knowledge article is not a valid location for a Canvas app because it is not supported by the connected app settings. In the mobile navigation menu on Salesforce for Android is not a valid location for a Canvas app because it is not supported by the connected app settings. References: : [Canvas Developer Guide] : [Connected Apps Overview] : [Add or Remove Components from Your Console Apps] : [Open CTI Developer Guide]

According to the Salesforce documentation1, OpenID Connect Token Introspection allows all OAuth connected apps to check the current state of an OAuth 2.0 access or refresh token. The resource server or connected apps send the client app’s client ID and secret to the authorization server, initiating an OAuth authorization flow. As part of this flow, the authorization server validates, or introspects, the client app’s access token. If the access token is current and valid, the client app is granted access.

 Using SAML Federated Authentication, treating SAML sessions as high assurance, and raising the session level required for exporting reports is the solution that should be recommended. This solution ensures that users can only export reports when they log in using AD credentials, which provide a high level of identity verification. Users who log in using Salesforce credentials, which provide a standard level of security, can still view reports but not export them. To implement this solution, you need to configure SAML Federated Authentication with AD as the identity provider4, set the session security level for SAML assertions to high assurance5, and require high-assurance session security for exporting reports1. This solution also avoids the complexity and overhead of creating and managing custom permission sets or login flows.

The two Salesforce license types that UC needs for its employees are Identity and Identity Connect licenses. According to the Salesforce documentation, “Identity licenses let your employees access any app that supports standards-based single sign-on (SSO). Identity Connect licenses let you integrate your Active Directory with Salesforce.” Therefore, option B and D are the correct answers. References: [Identity Licenses]

 To dynamically update the agent role and permission sets using Active Directory as the corporate identity provider and Salesforce as the CRM for customer care agents, who use SAML based sign-on to login to Salesforce, the identity architect should use two mechanisms:

• Use Login Flow in System Context to update role and permission sets. A Login Flow is a custom post-authentication process that can be used to add additional screens or logic after a user logs in to Salesforce. A System Context is a mode that allows a Login Flow to run as an administrator user with full access to Salesforce data and metadata. By using a Login Flow in System Context, the identity architect can update the agent role and permission sets based on the information from Active Directory or other criteria.
• Use SAML Just-in-Time (JIT) handler class run as an admin user to update role and permission sets. A SAML JIT handler class is a class that implements the Auth.SamlJitHandler interface and defines how to handle SAML assertions for Just-in-Time (JIT) provisioning. JIT provisioning is a feature that allows Salesforce to create or update user records on the fly when users log in through an external identity provider. By using a SAML JIT handler class run as an admin user, the identity architect can update the agent role and permission sets based on the information from the SAML assertion. References: Login Flows, SAML Just-in-Time Provisioning, Auth.SamlJitHandler Interface

The StartURL for the connected app is required to specify the landing page for the app. The connected app must also be set as visible in the App Launcher to appear as a tile for users. References: Connected App Basics, Manage Connected Apps

 The two issues outside of the Salesforce SSO settings that are most likely contributing to the SSO errors are the clock on the identity provider server being twenty minutes behind Salesforce and the issuer certificate from the identity provider expiring two weeks ago. These issues can cause SAML assertion errors, which prevent the user from logging in with SSO. A SAML assertion is an XML document that contains information about the user’s identity and attributes, and it is signed by the identity provider and sent to Salesforce as part of the SSO process4. If the clock on the identity provider server is not synchronized with Salesforce, the SAML assertion may be rejected as invalid or expired, as it has a time limit for validity5. If the issuer certificate from the identity provider is expired, the SAML assertion may not be verified by Salesforce, as it relies on the certificate to validate the signature6. The other options are not likely issues that cause SSO errors. The identity provider being used to SSO into five other applications does not affect its ability to SSO into Salesforce, as long as it supports multiple service providers and has a separate configuration for each one7. The default language for the identity provider and Salesforce being different does not affect the SSO process, as it does not impact the SAML assertion or its validation.

References: SAML Login Errors, Troubleshoot SAML Assertion Errors, SAML SSO with Salesforce as the Service Provider, Single Sign-On, [How to Troubleshoot a Single Sign-On Error]

JWT Bearer Flow allows the third-party system to authenticate to Salesforce using a digital certificate and a JSON Web Token (JWT) without any user interaction. It also provides a high level of security as it does not require sharing credentials or storing tokens. References: OAuth 2.0 JWT Bearer Token Flow

To enable SP-initiated SSO with Salesforce as the Service Provider, two steps are required in Salesforce:

• Option A is correct because configuring SAML SSO settings involves specifying the identity provider details, such as the entity ID, login URL, logout URL, and certificate2. 
• Option D is correct because setting up My Domain enables you to use a custom domain name for your Salesforce org and allows you to use SAML as an authentication method3.
• Option B is incorrect because creating a connected app is not necessary for SP-initiated SSO using a SAML-compliant IdP. A connected app is used for OAuth-based authentication or OpenID Connect-based authentication4.
• Option C is incorrect because configuring delegated authentication is not related to SP-initiated SSO using a SAML-compliant IdP. Delegated authentication is a feature that allows Salesforce to delegate user authentication to an external service, such as LDAP or Active Directory5. References: SAML-based single sign-on: Configuration and Limitations, Configure SAML single sign-on with an identity provider, My Domain, Create a Connected App, Configure Salesforce for Delegated Authentication

Enabling “Allow customers and partners to self-register” allows guests to create their own user accounts in the portal. Selecting the “Configurable Self-Reg Page” option allows the administrator to customize the self-registration page to capture the required fields. Customizing the self-registration Apex handler to create only the user record prevents the automatic creation of a contact record until verification. References: Enable Self-Registration, Customize Self-Registration

In a SAML-based SSO scenario, the identity provider (IdP) is the system that performs authentication and passes the user’s identity and authorization level to the service provider (SP), which trusts the IdP and authorizes the user to access the requested resource1. In this case, PingFederate is the IdP that authenticates users for UC and sends SAML assertions to the SPs. The SPs are the systems that rely on PingFederate for authentication and provide access to their services based on the SAML assertions. The SPs in this scenario are Salesforce Org1, Salesforce Org2, Financial System, and CPQ System2. Therefore, the correct answer is B.

References:

• SAML web-based authentication guide
• SAML-based single sign-on: Configuration and Limitations

JWT OAuth Flow is a protocol that allows a client app to obtain an access token from Salesforce by using a JSON Web Token (JWT) instead of an authorization code. The JWT contains information about the client app and the user who wants to access Salesforce. To use this flow, the client app needs to have a connected app configured in Salesforce. The connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols. To support JWT OAuth Flow, two settings need to be configured in the connected app:

• The Use Digital Signature option, which enables the connected app to verify the signature of the JWT using a certificate.
• The “api” OAuth scope, which allows the connected app to access Salesforce APIs on behalf of the user. References: JWT OAuth Flow, Connected Apps, OAuth Scopes

Salesforce Canvas is a tool that allows external applications to be embedded into Salesforce as iframes, which can provide a seamless user experience. App Launcher is a feature that allows users to access connected apps from a single location in Salesforce. To enable single sign-on and use Salesforce as the identity provider, the external billing application needs to be configured as a connected app and use an OAuth 2.0 or SAML protocol. Identity Connect is not relevant for this scenario, as it is a tool for synchronizing user data between Salesforce and Active Directory. References: Salesforce Canvas Developer Guide, App Launcher, Connected Apps

Users can request the Salesforce Admin to reset their password if they are using delegated authentication with LDAP. The other options are not applicable for this scenario, as the password is managed by the LDAP server, not by Salesforce. References: Delegated Authentication, FAQs for Delegated Authentication