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Salesforce Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional Exam (WI25) Exam Practice Test

Salesforce Health Cloud Accredited Professional Exam (WI25) Questions and Answers

Question 1

A new user story requires an OmniScript to update an existing field on a custom SObject.

Which two components should a consultant use to satisfy the requirement?

Choose 2 answers

Options:

A.

API Actions

B.

SOQL Query

C.

DataRaPtors

D.

Integration Procedures

Question 2

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards.

Which license should a consultant recommend for the external patient users?

Options:

A.

Customer Community Plus for Health Cloud

B.

Customer Community for Health Cloud

C.

External Apps for Health Cloud

D.

Experience Cloud for Health Cloud

Question 3

A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.

What are some key considerations and recommended practices for supporting compliance in Salesforce?

Options:

A.

Use the Salesforce Security Health Check to Identify vulnerabilities, implement custom profiles and permission sets to control data access, and configure Data Loss Prevention policies to prevent data leakage.

B.

Enable Field Audit Trail, implement encryption for sensitive data, and configure two-factor authentication for all users.

C.

Enable Salesforce Shield to monitor data access and usage, configure Data Classification for sensitive data, and use Event Monitoring to track user activity.

D.

Use Role Hierarchy to control data access, implement password policies for user accounts, and use IP Restrictions to limit access to trusted networks.

Question 4

A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.

Which two Health Cloud capabilities should a consultant recommend as a way to build this process?

Choose 2 answers

Options:

A.

Utilization Management

B.

Integrated Care Management

C.

Intelligent Document Automation

D.

Care Authorizations

Question 5

Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.

Which two statements are true with respect to Integrated Care Management?

Choose 2 answers

Options:

A.

Integrated Care Management uses a standard object CarePlan; the Case object Is no longer used.

B.

Existing Care Plan Template records built In the legacy process can be used in the Integrated Care Management process; no data migration is required.

C.

Integrated Care Management is only made available by enabling the Enhanced Care Management setting in Salesforce Setup.

D.

Integrated Care Management leverages OmniStudio and the Discovery Framework to provide recommendations for what to add to a care plan based on the assessment.

Question 6

Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?

Choose 3 answers

Options:

A.

Enable data protection details available in records.

B.

Log a support case to have person accounts enabled.

C.

Enable contacts to relate to multiple accounts.

D.

Enable person accounts from Setup.

E.

Enable Chatter settings from Setup.

Question 7

45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into its network.

Which Health Cloud add-on should help the payer address these requirements?

Options:

A.

Provider Relationship Management

B.

Contact Center for Payers

C.

Provider Network Management

D.

Utilization Management

Question 8

While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

Options:

A.

Ensure the component has been activated.

B.

Check the Enhanced Patient permission set assignment.

C.

Check the Health Cloud Data permission set assignment.

D.

Ensure the user has the right object permissions.

Question 9

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

Options:

A.

Identify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.

B.

Build a proof of concept to present to the client and ask them for feedback.

C.

Research Industry trends and develop a point of view, then present it to the customer for validation.

D.

Use work from another project to Inform the discovery, then review It with the IT department.

Question 10

Bloomington Caregivers has decided to enable Integrated Care Management so that Its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.

Which three steps should the administrator take as part of the org setup to enable Assessments?

Choose 3 answers

Options:

A.

Download and Install OmniStudio.

B.

Enable users to view and complete Assessments.

C.

Update sharing settings in Setup.

D.

Enable Discovery Framework in Setup.

E.

Add the Assessment component to the Patient page

Question 11

A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.

Which feature should a consultant configure to accomplish this task?

Options:

A.

Intervention Templates

B.

Industry Template Library

C.

Care plan Task Templates

D.

Action Plan Templates

Question 12

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.

Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?

Choose 2 answers

Options:

A.

Heath Cloud permission set license

B.

Health Cloud Standard permission set license

C.

Health Cloud Foundation permission set license

D.

Health Cloud Platform permission set license

Question 13

A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory, and run cycle counts.

Which data model should a consultant recommend the company use?

Options:

A.

Intelligent Sales

B.

Inventory Management

C.

Life Sciences

D.

Provider Engagement

Question 14

Bloomington Caregivers is implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.

Which Health Cloud feature should a consultant recommend the company use in this scenario?

Options:

A.

program Enrollment Flow

B.

Program Eligibility OmniScript

C.

Care Plan Enrollment Flow

D.

Enrollment Consent OmniScript

Question 15

Bloomington Caregivers Is Implementing Virtual Care In Health Cloud. Which three steps are required as part of the setup?

Choose 3 answers

Options:

A.

Set up and configure Salesforce Scheduler.

B.

Configure Provider Search.

C.

Install the Virtual Care unmanaged package.

D.

Assign Health Cloud Video Calls permission set.

E.

Connect to an external electronic health record (EHR) scheduling system.

Question 16

An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.

Which three OmmStudio capabilities are required to solve this use case?

Choose 3 answers

Options:

A.

Integration Procedures

B.

FlexCards

C.

OmniScript

D.

DataRaptors

E.

Document Generation

Question 17

A pharma company wants the ability to:

• Upload a patient's insurance card, including automatic Member Plan record creation

• Run a benefits verification check

• Schedule on behalf of the patient with a provider

Which set of Health Cloud capabilities should enable the company to build this business process?

Options:

A.

Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader

B.

Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration

C.

Inte,l'9ent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification

D.

Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management

Question 18

A company based In the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug Interactions.

Which two Health Cloud solutions should a consultant recommend?

Choose 2 answers

Options:

A.

Medication Audit

B.

Medication Reconciliation

C.

Medication Review

D.

Medication Administration

Question 19

A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.

When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?

Choose 2 answers

Options:

A.

Designing Next Best Action and Recommendations for the care management team

B.

Designing Care Requests to seek authorization from a health plan for drugs, services, and admissions

C.

Considering the Request Review Types; Prior Authorization Review, Concurrent Review, and Retrospective Review

D.

Considering the number of Intake agents who will be using Health Cloud

Question 20

Bloomington Caregivers has more than 1 million patients and each patient has an average of 10 claims a year, which are maintained in an external claims system. Management would like their agents to view all the claims of patients in Salesforce on demand when they open the patient's record.

What should a consultant recommend as the appropriate integration pattern to achieve this?

Options:

A.

Add a nightly job to fetch all the claims from the external system and store them In Salesforce.

B.

Use an Enterprise Service Bus (ESB) to load all the claims data from the external system into Salesforce.

C.

Make a callout on demand to the external system and store the claims data against the patient record.

D.

Configure the claims system as an external data source and leverage external objects with the claims data.

Question 21

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?

Options:

A.

Data visualization and analytics

B.

Social media integration

C.

User authentication and access control

D.

Real-time monitoring and alerts

Question 22

A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.

What should a consultant do to achieve this using the Enhanced Timeline functionality?

Options:

A.

Create a new Timeline record within Setup.

B.

Clone the HCTimeline FlexCard for customization.

C.

Create a new Timeline View Configuration record.

D.

Add a record to the HealthCloudTimelineConfig custom setting.

Question 23

A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.

Which Health Cloud capability should a consultant implement?

Options:

A.

Patient Path

B.

Advanced Patient Card

C.

Enhanced Timeline

D.

Enhanced Highlights Panel

Question 24

While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?

Choose 3 answers

Options:

A.

Record Type Association

B.

Document Rotation

C.

Automated Document Checklist Item Creation

D.

eFax Connection

E.

Barcode Scanning

Question 25

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility.

Which Health Cloud feature should a consultant implement to fulfill this requirement?

Options:

A.

Provider Network Management

B.

Provider Relationship Card

C.

HCProvider360 FlexCard

D.

Facility Relationship Center

Question 26

A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.

Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?

Choose 3 answers

Options:

A.

Set Health Details to Controlled by Parent or Private.

B.

Set Account and Contract to Private.

C.

Set Person Accounts to Private.

D.

Set Contact to Controlled by Parent.

E.

Set related clinical objects to Controlled by Parent or Private.

Question 27

Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.

Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?

Choose 3 answers

Options:

A.

Implementing appropriate security measures to safeguard children's personal information

B.

Ensuring information collected about children is protected with at rest and in-transit encryption

C.

Obtaining verified parental consent before collecting and storing any personal information of children

D.

Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase

E.

Disclosing the organization's privacy policy to parents and obtaining their consent