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Microsoft MB-280 Microsoft Dynamics 365 Customer Experience Analyst Exam Practice Test

Demo: 17 questions
Total 60 questions

Microsoft Dynamics 365 Customer Experience Analyst Questions and Answers

Question 1

The founder has edited the Salesperson security role to allow the carer to use the Corgi meet-up business process flow, as shown inthe following

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit. NOTE: Each correct selection is worth one point.

Options:

Question 2

You have added the timeline control to the Pet main form, then saved and published your changes. You need to configure the timeline to display related Pet activities as required by Terra Flora. Which two actions should you perform? Each correct answer presents a complete solution. Choose two, NOTE: Each correct selection is worth one point.

Options:

A.

In the Record types of the timeline settings, uncheck the Notes option.

B.

In the Activity area of the timeline settings, remove all activity types, except for Task. Email and Phone Call.

C.

In the Record types of the timeline settings, uncheck the Posts option.

D.

In the Record types of the timeline settings, uncheck the Activities option.

E.

In the Notes area of the timeline settings, uncheck the Remove notes title when authoring option.

Question 3

You need to configure the required audit settings.

Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.

Options:

A.

Enable auditing on the Dietary requirements column.

B.

Enable auditing on the Pettable.

C.

Enable auditing on the Contact tab\e.

D.

Enable auditing on the Email address column.

E.

Enable Start read auditing in system settings.

F.

Enable Audit user access in system settings.

Question 4

You need to ensure the active stage of the business process flow is visible in the view. Which two actions should you perform? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

Options:

A.

Add a page for the Onboard new pet table to the Sales Professional app.

B.

Add columns from the stable to the Active Onboard new pet view.

C.

Add columns from the Pet table to the All Onboard new pet view.

D.

Create a new column on the Pet table named "Onboarding stage" and add it to the Active pets view.

Question 5

You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

Options:

A.

Within system settings, select up to 10 relevant tables.

B.

Within the solution, ensure all relevant tables are indexed.

C.

For all relevant tables, ensure that the Can enable sync to external search index setting is False.

D.

Add columns to be searched to the Lookup view for each relevant table.

Question 6

You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

Options:

A.

Two duplicate detection jobs and two duplicate detection rules

B.

One duplicate detection job and three duplicate detection rules.

C.

Two duplicate detection jobs and three duplicate detection rules.

D.

Three duplicate detection rules only.

Question 7

You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need to ensure that business process flow duration values are calculated.

Solution: Change the opportunity to an inactive state. Does this meet the goal?

Options:

A.

Yes

B.

No

Question 8

A company uses Dynamics 365 Sales to manage product lines.

You need to set up the product catalog, including the ability for sellers to apply quantity discounts.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Options:

Question 9

A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year (January - December).

You need to create the rollup query for the goal metrics.

Which option should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 10

A company's IT department has a .CSV file stored on one of their Shared Documents folders within their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.

The file contains a row header and columns of different types, such as quantities and prices. The file also contains some rows with a high proportion of nulls.

You need to clean and transform the data in Customer Insights - Data to be ready for unification.

Solution: Transform the first row to be used as headers, define column types to be the appropriate field types and name the query. Select Next and your data is now ready for unification.

Does this meet the goal?

Options:

A.

Yes

B.

No

Question 11

A large construction company uses Dynamics 365 Sales to manage their sales pipeline.

All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.

The sales team does NOT currently use the "On hold* option, as it does NOT provide enough details.

When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal.

You need to ensure that a salesperson can only select the "Pending Permits" or "Asbestos Removal" option when working with their opportunities to indicate the deal is taking longer.

What should you do?

Options:

A.

Edit the statuscodecolumn: add "Asbestos Removal" and 'Pending Permits" status values to the "Open" status reasons.

B.

Edit the statecode column: rename the "Open" status value to "Asbestos Removal" and add a new "Pending Permits" status value.

C.

Edit the statecode column: rename the "On hold" status to "Asbestos Removal" and add a new 'Pending Permits" status value.

D.

Edit the statuscode column: add "Pending Permits" to the "Open" status reason values, and rename "On hold" to "Asbestos Removal."

Question 12

A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.

The salespeople want to know when their emails will be synced.

You need to describe the server-side synchronization frequency for the salespeople.

How should you describe the frequency?

Options:

A.

user-defined

B.

constant

C.

equal intervals

D.

dependent on volume

Question 13

You need to configure a new Customer Insights - Journeys form to satisfy the digital sales team lead's request.

Which five required actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Options:

Question 14

BDM1 logs into the Sales Hub on June 3. 2024. BDM1 opens the assistant from the navigation bar.

Which two open opportunities will BDM1 see mentioned in the close date coming soon reminder cards? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Question 15

You need to update the role configuration for the digital sales team to enable the capability requested. What two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correctselection is worth one point.

Options:

A.

Grant View Audit Summary permissions to the Digital seller security role.

B.

Assign the Sales Copilot user role to the members of the digital sales team.

C.

Grant View Audit History permissions to the Digital seller security role.

D.

Grant View Audit Partitions permissions to the Digital seller security role.

Question 16

You need to build a trigger-based journey to send the "Getting started" emails requested by the global sales lead. Which trigger should you use to start the journey?

Options:

A.

Dataverse record change trigger

B.

Custom trigger with lead profile data

C.

Custom trigger with contact profile data

D.

Email Link Clicked interaction trigger

Question 17

BDM1 has returned from vacation and needs to catch up on their scheduled tasks and activities.

Which two items can BMD1 select to see a reminder card for the meeting BDM2 scheduled in the assistant? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Options:

Demo: 17 questions
Total 60 questions