Google ChromeOS-Administrator Professional ChromeOS Administrator Exam Exam Practice Test

When a teacher is having issues downloading files on their ChromeOS device, it’s important to troubleshoot with minimal disruption. Here are steps to address the issue:

Check Storage: Start by checking the available storage on the device. If the storage is full or nearly full, it could prevent new files from being downloaded.

Manage Files: Guide the teacher to delete or move files that are no longer needed. This can be done through the Files app on the ChromeOS device.

Clear Cache: If storage isn’t the issue, clearing the browser cache can sometimes resolve download problems.

Check Network: Ensure that the device has a stable internet connection, as an unstable connection can interrupt downloads.

When deploying video conferencing equipment using ChromeOS devices, the primary consideration is choosing a form factor (device type) that caters to both remote and on-site workers. This ensures flexibility and consistent user experience regardless of location.

Option A is incorrectbecause while instructional guides are helpful, they are a secondary concern to device suitability.

Option C is incorrectbecause security patch timing is important but not the initial consideration when choosing devices.

Option D is incorrectbecause while specifications matter, they should align with the chosen form factor and user needs.

Generate a ZTE pre-provision enrollment token for your specified device OU:This token associates devices with the specific organizational unit (OU) during enrollment, allowing for easier management and policy application.

Give the company domain name to your Chrome Partner to enable ZTF:This enables the Zero-Touch Framework, allowing devices to be automatically enrolled as soon as they connect to the internet.

Why other options are incorrect:

C (Generate token for root OU):While possible, it's not ideal as it doesn't allow for granular control over different device groups.

D (Generate token for user OU):Zero-Touch Enrollment is specifically for devices, not users.

E (Use dedicated admin account):While recommended for security, it's not a mandatory step for ZTE.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

TheAuto-launch sessionsetting allows the admin to configure managed guest sessions to start automatically without displaying the initial load screen. This setting is beneficial in kiosk environments or shared device setups where users do not need to see introductory information.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Configuration Guide, which states that enabling auto-launch bypasses the initial screen.

"Enable Auto-launch session for managed guest sessions to automatically start without displaying the initial screen."

Auto-launch is particularly useful for devices used in public settings or for specific tasks, as it reduces startup time and enhances user experience.

Objectives:

Automate the start of managed guest sessions.

Improve usability in kiosk and shared environments.

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.

Access the Google Admin Console:Sign in to the Admin console using your ChromeOS administrator credentials.

Locate User Settings:Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find Incognito Mode Policy:Within the settings, search for "Incognito mode".

Disable Incognito Mode:Select the option to "Disallow incognito mode".

Save Changes:Click "Save" to apply the policy to the designated users or organizational units.

To block access to a specific website across all managed guest sessions, you need to add the site to the"list of blocked URLs". This ensures that regardless of the session type, users cannot access the specified site.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Guide, which explains that adding URLs to the blocked list restricts access across all sessions.

"To enforce web filtering policies during Managed Guest Sessions, add the URL to the blocked list in the Admin console under User & Browser Settings."

By configuring the blocked URL list, you enforce consistent access policies even when devices are used in guest mode.

Objectives:

Implement web filtering for Managed Guest Sessions.

Enforce consistent security policies across sessions.

To set upZero-Touch Enrollment (ZTE), an administrator must go toDevices > Chrome > Enrollwithin the Admin console. This is where they can generate the necessary enrollment tokens for automatic enrollment of devices when they first connect to the Internet.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Zero-Touch Enrollment Guide, which specifies the steps to generate enrollment tokens.

"To create Zero-Touch Enrollment tokens, go to Devices > Chrome > Enroll in the Admin console."

Zero-Touch Enrollment simplifies the setup process for educational institutions by automatically enrolling devices into management without manual intervention.

Objectives:

Automate device enrollment using Zero-Touch.

Simplify ChromeOS deployment in educational environments.

Within the "Chrome Remote Desktop" settings in the Google Admin console, the option "Remote access clients" allows you to restrict access to Chrome Remote Desktop based on the domain of the user accounts. By configuring this setting, you can ensure that only users with accounts on your specific domain can access Chrome Remote Desktop on the managed devices.

Why other options are incorrect:

A. Firewall traversal:This setting controls whether Chrome Remote Desktop can bypass firewalls to establish connections, but it does not restrict access based on domain.

B. URL Blocking:This setting controls which websites users can access but does not specifically apply to Chrome Remote Desktop access based on domain.

D. Chrome Remote Desktop review:This setting allows administrators to review Chrome Remote Desktop sessions but does not restrict access based on domain.

Device off hours: This setting allows you to specify times when the device cannot be used, effectively restricting access to certain hours.

Family Link accounts: Family Link is a parental control app that allows you to manage a child's account and device usage. By requiring Family Link accounts, you can enforce sign-in restrictions for younger users.

Other options are incorrect because:

A: Single sign-on (SSO) redirection simplifies sign-in for authorized users, but doesn't inherently restrict access.

C: User Data (Ephemeral) controls whether user data is saved locally, but doesn't restrict sign-in.

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.

Verified Boot is a security feature in ChromeOS that ensures the integrity of the operating system every time the device starts. It checks the OS for modifications or corruptions, preventing tampered systems from booting and automatically repairing them if necessary.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Security Guide, which highlights Verified Boot as a core feature for maintaining the OS's integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices have not been tampered with. If an anomaly is detected, the system reverts to a known good state."

This feature is crucial for protecting the system from malicious software or unauthorized changes, maintaining the device's security posture.

Objectives:

Enhance device security through integrity checks.

Understand ChromeOS boot protection mechanisms.

To deploy a Progressive Web Application (PWA) to managed users, the most efficient method is toforce-install the PWA URL via the Chrome Apps & Extensions settingsin the Admin console. This ensures that the PWA is automatically available on all managed accounts.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Application Deployment Guide, which specifies force-installation for PWAs via the Apps & Extensions page.

"To deploy a PWA to all managed users, use the Admin console to force-install the application via the Chrome Apps & Extensions settings."

Force-installing the PWA ensures consistent access across all managed users and devices without requiring manual installation.

Objectives:

Efficiently deploy PWAs across managed devices.

Use Chrome Admin Console for application management.

To ensure ChromeOS devices automatically connect to a specific wireless network upon initial power-on at a remote location, follow these steps in the Google Admin console:

Navigate toDevice Management>Chrome Management>Networks.

Add the Wi-Fi network credentials (SSID and password) to the list of networks.

Set the network configuration to applyBy Device. This ensures that the credentials are pushed to the device itself, not tied to a specific user.

When the devices are powered on at the remote location, they will automatically detect and connect to the configured Wi-Fi network without requiring any manual intervention from the user.

Option B (Zero-Touch Enrollment) simplifies the initial setup process but doesn't automatically configure Wi-Fi.

Options C and D are incorrect because applying network settings by user won't ensure automatic connection on first boot before any user logs in.

To enable web filtering with TLS (or SSL) inspection on ChromeOS devices, configure ahostname allowlistand set up aTLS (or SSL) certificate. Verifying that TLS inspection is working ensures that HTTPS traffic can be inspected without causing certificate errors.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Configuration Guide, which advises configuring hostnames and certificates to enable secure web filtering.

"To perform SSL inspection on ChromeOS devices, configure a hostname allowlist and install the necessary SSL certificates. Verify that the inspection is functioning correctly."

Without proper configuration, SSL inspection can lead to certificate errors or blocked traffic. Setting up the allowlist and certificates correctly is crucial for maintaining secure and compliant web access.

Objectives:

Implement secure web filtering on ChromeOS.

Configure TLS inspection to prevent certificate issues.

The Chrome Enterprise Trusted Tester Program is designed for administrators who want early access to pre-release features and changes in the Google Admin console, including those related to ChromeOS device management. By joining this program, administrators can:

Test New Features: Get hands-on experience with upcoming features and changes before they are officially released.

Provide Feedback: Share feedback directly with Google's product teams, helping to shape the development and prioritization of new functionalities.

Stay Ahead: Be among the first to know about new capabilities and improvements in the Google Admin console.

How to Register:

Visit the Chrome Enterprise Trusted Tester Program website: https://inthecloud.withgoogle.com/trusted-testers/sign-up.html

Fill out the registration form with your organization's details.

Google will review your application and, if approved, provide you with access to pre-release features.

To allow seamless SSO across Chrome devices and SAML-enabled web applications, you shouldenable SAML-based Single Sign-On (SSO) for Chrome devicesand configureSingle Sign-On Cookie Behavior. This ensures that once users log in via SAML, they will not be prompted to re-authenticate when accessing SAML-integrated applications.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace SSO Configuration Guide, which explains how enabling SSO cookie behavior maintains authenticated sessions across multiple applications.

"Configure SAML-based SSO for Chrome devices and enable Single Sign-On Cookie Behavior to maintain authenticated sessions when accessing SAML-based applications."

This setup reduces the need for multiple logins, providing a seamless user experience while maintaining secure authentication.

Objectives:

Enable seamless SAML-based SSO on ChromeOS.

Reduce multiple login prompts for users.

Blocking all network traffic to Google services would prevent ChromeOS devices from communicating with Google servers. This would lead to several issues:

Login failures:ChromeOS devices require access to Google services for user authentication and login.

Sync failures:ChromeOS relies on Google services to sync user data, settings, and policies.

Policy updates not received:ChromeOS devices fetch policy updates from Google servers, so blocking access would prevent them from getting updates.

Why other options are less likely:

A. New devices enrolled:While enrolling new devices might cause some temporary network congestion, it wouldn't typically block all communication with Google services.

C. Root CA expiration:This would affect secure connections to websites, but not necessarily prevent all communication with Google services.

D. Expired licenses:Expired licenses would restrict access to some features but wouldn't prevent basic login and sync functionality.

To verify a domain in the Google Admin console, you mustadd a TXT recordto theDNS settingsat the domain registrar. This method confirms domain ownership by allowing Google to check for the specific TXT entry.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Setup Guide, which outlines the domain verification process via DNS TXT records.

"To verify your domain, sign in to your domain registrar and add a TXT record to the DNS settings. This confirms ownership for Google services."

Adding a TXT record is the standard method for proving domain ownership, which is essential when setting up Google services for a new domain.

Objectives:

Verify domain ownership for Google services.

Configure DNS settings appropriately.

Chromebooks have proven resilient against ransomware attacks for the following reasons:

All applications run in a sandbox:Each app operates in an isolated environment, preventing malicious code from affecting the system or other apps.

Devices go through a Verified Boot process:This feature ensures that the operating system has not been tampered with, reverting to a known safe version if a compromise is detected.

Verified Answer from Official Source:

The correct answers are verified from theGoogle ChromeOS Security Overview, which outlines sandboxing and Verified Boot as key security measures.

"ChromeOS leverages application sandboxing to isolate processes and uses Verified Boot to ensure system integrity, thereby protecting against malware and ransomware."

These security mechanisms prevent ransomware from embedding itself into the OS or spreading to other parts of the system, making Chromebooks inherently more secure.

Objectives:

Understand ChromeOS security architecture.

Recognize the role of sandboxing and verified boot in preventing attacks.

In regular user mode on a ChromeOS device, pressingCtrl + Alt + topens the crosh shell (Chrome OS developer shell), a command-line interface. From there, you can execute various commands, includingpingto test network connectivity.

Other options are incorrectbecause they either have no assigned function or trigger different actions in ChromeOS.

Creating a recovery image for ChromeOS involves using theChrome Recovery Utility, which is available in theChrome Web Store. This tool allows users to create a recovery USB drive by downloading the necessary OS image and writing it to the USB stick.

Verified Answer from Official Source:

The correct answers are verified from theChromeOS Recovery Guide, which specifies the use of the Chrome Recovery Utility from the Chrome Web Store.

"To create a ChromeOS recovery image, download the Chrome Recovery Utility from the Chrome Web Store. Follow the on-screen instructions to create a recovery USB stick."

The Recovery Utility is the recommended method for creating a USB recovery device, ensuring compatibility and correctness of the OS image.

Objectives:

Perform system recovery for ChromeOS devices.

Utilize official recovery tools.

Setting upSingle Sign-On (SSO)significantly reduces identity risks by centralizing authentication through a secure, verified identity provider (IdP). This method helps ensure consistent password policies, multi-factor authentication (MFA), and robust security practices. It also minimizes the risk of password reuse and phishing.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Security Guide, which recommends implementing SSO to manage authentication securely.

"Single Sign-On (SSO) allows users to access multiple applications with a single set of credentials, reducing the risk of identity breaches by centralizing authentication."

SSO enhances security by integrating with trusted IdPs, implementing MFA, and reducing credential exposure across multiple applications.

Objectives:

Strengthen identity and access management (IAM).

Implement secure authentication practices with SSO.

ChromeOS offers different release channels with varying levels of stability and feature availability:

Stable:The most stable and widely used channel, suitable for general deployment.

Beta:Contains newer features and improvements, but with some potential for instability. Ideal for testing in a controlled environment.

Dev:More frequent updates with experimental features, less stable than Beta.

Canary:The least stable channel, updated daily with bleeding-edge features.

To test new features while maintaining reasonable stability, the Beta channel is the recommended choice.

ChromeOS maintains two copies of the operating system on the device: thecurrent versionand abackup version. This dual-system setup ensures that if an update fails or becomes corrupted, the device can fall back to the previous working version.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Update Management Guide, where it clearly states that ChromeOS devices store two versions to facilitate seamless updates and quick rollbacks if needed.

"ChromeOS devices store two versions of the OS. During an update, the new version is applied to the inactive slot while the current version remains active."

This redundancy allows ChromeOS to switch between versions without requiring a full system reinstall, maintaining uptime and stability.

Objectives:

Understand OS redundancy for stability.

Implement update management effectively.

The error message "Unable to sign in to Google" in the context of 3rd party IdP login typically points towards an issue with the SAML (Security Assertion Markup Language) connection. SAML is the standard protocol used for authentication between ChromeOS devices and external identity providers.

Here's a breakdown of troubleshooting steps:

Verify SAML Compliance: The most critical step is to ensure that the 3rd party IdP is configured correctly to use SAML 2.0 and is adhering to the required SAML attributes and formatting.

Check IdP Configuration: Review the SAML configuration settings in both the Google Admin console (under Security > Set up single sign-on (SSO) with a third party IdP) and the 3rd party IdP's administration portal. Ensure that the entity IDs, SSO URLs, and certificate information match exactly.

Test SAML Connection: Use a SAML testing tool (e.g., SAML Tracer) to simulate the login process and inspect the SAML assertions. This can help pinpoint any errors or inconsistencies in the SAML response.

Google Admin Console Logs: Check the Google Admin console logs for any relevant error messages related to the SAML authentication process.

Contact IdP Support: If the issue persists, reach out to the support team of your 3rd party IdP for further assistance. They may have specific troubleshooting steps or logs to help diagnose the problem.

Disabling a ChromeOS device in the Admin console prevents it from booting up or being used, effectively rendering it inoperable. However, it retains the device's association with the organization, allowing administrators to track its location and manage it remotely if recovered.

The other options are not as suitable:

Tagging as stolen:Doesn't prevent device usage.

Powerwash:Removes all data and enrollment, making management impossible.

Deprovision:Removes device association, making management impossible.

This is the most efficient and scalable way to automatically configure Android VPN clients on ChromeOS devices with the correct hostname:

Obtain Configuration: Get the required VPN configuration details (hostname, authentication methods, etc.) from the VPN provider or your organization's network administrator. This configuration is typically in JSON format.

Create Managed Configuration: In the Google Admin console, navigate to Devices > Chrome > Settings > Android Apps > Managed Configurations.

Select the VPN App: Choose the specific Android VPN app you want to configure.

Add JSON Configuration: Paste the JSON configuration into the provided field. Ensure the configuration is valid and accurate.

Save and Deploy: Save the managed configuration and apply it to the desired organizational units (OUs) containing the ChromeOS devices.

This method allows you to centrally manage VPN configurations for Android apps on ChromeOS devices, ensuring consistency and reducing the manual effort required from users.

TheChromeOS Flex upgrade transfer programallows organizations to reuse Chrome Education or Enterprise Upgrades within1 yearof deprovisioning or transferring the device. This policy is designed to ensure that licenses can be reused efficiently when upgrading or replacing devices.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Upgrade Transfer Policy, which states that licenses can be reused within a 1-year period following device deprovisioning.

"The ChromeOS Flex upgrade transfer program permits reuse of licenses within one year of the device being deprovisioned or transferred."

This policy helps organizations maintain cost efficiency when transitioning from older ChromeOS devices to ChromeOS Flex devices.

Objectives:

Efficient license management during device transitions.

Maximize the use of Chrome Education/Enterprise Upgrades.

To prevent a ChromeOS device from shutting down while idling on the sign-in screen, you need to adjust the power management settings. This can be done through the following steps:

Go to the Google Admin console.

Navigate toDevice Management>Chrome Management>Device Settings.

Find thePower managementsection and locate the setting that controls idle behavior on the sign-in screen.

Adjust the setting to prevent shutdown during idle periods.

Option A is incorrect because idle settings primarily control screen dimming and sleep behavior.

Option B is incorrect because user experience settings generally focus on visual and interaction aspects, not power management.

Option C is incorrect because there isn't a specific "Allow shutdown" setting in ChromeOS device settings.

ThePassword Managerfeature in the Google Admin console allows administrators to manage whether users can save and auto-fill passwords on ChromeOS devices. Disabling Password Manager prevents Chrome from remembering passwords, thus enhancing security by requiring users to enter credentials manually.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Password Policy Guide, which outlines how to manage password saving and auto-fill settings.

"Admins can disable the Chrome Password Manager through the Admin console to ensure that user passwords are not saved locally on the device."

This setting is crucial in high-security environments where saving passwords locally might pose a risk. Disabling Password Manager helps maintain stricter security protocols.

Objectives:

Enforce secure password management on ChromeOS devices.

Disable auto-fill and password saving.

To view the number and type of ChromeOS upgrades purchased and in use, administrators should check the "Subscriptions" section in the billing area of the Google Admin console. This section provides a clear overview of the organization's ChromeOS upgrade subscriptions and usage.

Other options are incorrectbecause they don't directly provide information about ChromeOS upgrade subscriptions:

Option A (Verify upgrades on devices page):Shows upgrades on individual devices, not the overall purchase and usage.

Option C (Contact partner to verify):Unnecessary if the information is readily available in the Admin console.

Option D (Check reports page for upgrades):Might provide some usage data, but not the purchase details.

When setting up an online trial for ChromeOS or related Google services, it is essential to use anorganization email address. This ensures that the trial is associated with the correct domain and is managed centrally. Using personal or temporary addresses can result in configuration issues or lack of proper administrative control.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Setup Guide, which advises using an official organizational email when registering for trials.

"To begin a ChromeOS trial, sign up using your organization's email address to ensure the trial is associated with your business domain."

Using an organization email address ensures the trial setup aligns with enterprise management and integrates correctly with existing Google Workspace configurations.

Objectives:

Properly initiate ChromeOS trials for enterprise use.

Maintain organizational control over trial configurations.