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Genesys GE0-806 Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test

Demo: 12 questions
Total 85 questions
Get GE0-806 Full Access Download GE0-806 PDF

Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Question 1

What is the maximum number of Exceptions which can be created per site?

Options:

A.

10

B.

30

C.

100

D.

1000

E.

No Limit

Question 2

What is the maximum number of contracts which can be created and used in WFM?

Options:

A.

30

B.

100

C.

500

D.

No Limit

Question 3

Using which application can you backup the WFM Database?

Options:

A.

Genesys Administrator

B.

WFM Database Utility

C.

WFM Backup Utility

D.

WFM Configuration Utility

E.

WFM Web

Question 4

How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required attendees' field?

Options:

A.

The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents

B.

The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting

C.

The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees

D.

The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

Question 5

When using Schedule Bidding where several Agents may prefer the same schedule, what are the possible Agent criteria which may be configured to prioritize amongst the Agents?

Choose 2 answers

Options:

A.

Skill

B.

Rank

C.

Access Rights

D.

Seniority

E.

Team Preference

Question 6

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

Options:

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder .

D.

WFM Synchroserver

Question 7

What is the maximum possible number of assigned Rotating Patterns to an Agent?

Options:

A.

0

B.

1

C.

2

D.

100

Question 8

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

Options:

A.

Yes, up Co 10 Activities

B.

Yes, up to 100 Activities

C.

Yes, up to 500 Activities

D.

No, there is no limit

Question 9

Where in WFM Configuration Utility do you define business hours for a contact center?

Options:

A.

Organization

B.

Activity Policies

C.

Contract Site Rules

D.

Contract Availability

E.

Rotating Patterns

Question 10

When does WFM web place a trade "in review"?

Options:

A.

The agent schedules have different trade rules

B.

The agent schedules have the same trade rules

C.

Either agent is trading days off for working days

D.

Either agent has a scheduled exception with the delete rule enabled

Question 11

What is the relations between Agents and contracts?

Options:

A.

Agents only need a Contract if they are Multi-Skilled

B.

Only one Contract can be assigned to an Agent at a time

C.

Contracts determine the types of calls that can be routed to an Agent

D.

Agents are automatically assigned a Termination Date if they do not have a Contract

Question 12

Where would you configure Time-Off Types in WFM 8.1?

Options:

A.

WFM Configuration Utility

B.

WFM Web for Supervisors

C.

WFM Web for Agents

D.

WFM Daemon

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Demo: 12 questions
Total 85 questions
Get GE0-806 Full Access Download GE0-806 PDF