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Genesys GCX-ARC Genesys Cloud CX: Architect Certification Exam Practice Test

Demo: 9 questions
Total 60 questions

Genesys Cloud CX: Architect Certification Questions and Answers

Question 1

Which speech recognition feature is enabled by default for new Inbound call flows?

Options:

A.

Enable speech recognition for the entire flow

B.

Company Directory speech recognition

C.

Complete match timeout

D.

Incomplete match timeout

Question 2

Which function returns a new instance of DateTime initialized with the specified values?

Options:

A.

MakeDateTime()

B.

MakeDuration()

C.

AddDuration()

D.

ToDateTime()

Question 3

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Options:

A.

Transfer

B.

Transfer to ACD Flow

C.

Transfer to Outbound Flow

D.

Transfer to Flow

E.

Hangup

F.

Transfer to Secure Flow

Question 4

Select the container that holds an audio message and/or text-to-speech pairings on a “per language”basis.

Options:

A.

Flow

B.

IVR

C.

Prompts

D.

DTMF

Question 5

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Options:

A.

Collect Input

B.

Set Screen Pop

C.

Call Data Action

D.

Set UUI Data

Question 6

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

Options:

A.

Media Capture

B.

IVR Capture

C.

QoS Capture

D.

Protocol Capture

Question 7

What is the maximum prompt file size you can upload?

Options:

A.

10 MB

B.

20 MB

C.

25 MB

D.

50 MB

Question 8

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

Options:

A.

Secure

B.

Inbound

C.

In-Queue

D.

Outbound

Question 9

Which of the following components can be configured to read and write data from a CRM?

Options:

A.

Set UUI Data

B.

Get Participant Data

C.

Call Data Action

D.

Set Participant Data

Demo: 9 questions
Total 60 questions