What is the maximum limit for creating performance dashboards for private users?
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)
After Call Work for callback interactions is always.
How many days does the report exist after you run it?
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
How can we monitor the real-time statistics for all queues?
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?