Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
Which ACD routing method routes interaction to the next available agent?
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Where are Genesys Cloud call recordings stored?
Which dialing mode allows the agent to see customer information before dialing?
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?