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CIPS L3M4 Team Dynamics and Change Exam Practice Test

Demo: 45 questions
Total 150 questions

Team Dynamics and Change Questions and Answers

Question 1

A construction company wishes to place the contract for the building of a new hotel with a principal contractor using a model form contract. Which of these is an advantage of using a 'model form contract'?

Options:

A.

It avoids the requirement to create complex contracts each time but can be adapted to suit particular circumstances

B.

Incentive payment terms can be included to reward the supplier for attainment of cost savings

C.

Legal advice is still required if significant amendments or variations are to be made to the contract

D.

Formulae or indices can be included to assess any additional supplier's claims for contract price adjustment

Question 2

Which of these are elements of a contract being in existence?

    Confidentiality

    Written format

    Legal capacity

    Correct form

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

3 and 4 only

D.

1 and 4 only

Question 3

If the speed of change was incremental, and the extent of change was realignment, what single term might we use to describe this change?

Options:

A.

Evolution

B.

Adaptation

C.

Revolution

D.

Reconstruction

Question 4

Peter Kraljic first published his Portfolio Purchasing Model in a paper entitled ‘Purchasing Must Become Supply Management’ in the Harvard Business Review in September of which year?

Options:

A.

1943

B.

2013

C.

1983

D.

2003

Question 5

Which of the following departments would be both internal customers and internal suppliers of an organisational procurement function? Select all that apply.

Options:

A.

Accounting and finance

B.

Legal department

C.

Human resources

D.

Information and communications technology

Question 6

‘A person who cares for individuals and the team, a good listener, finds it hard to take difficult deci-sions’. From the ‘concern for people and feelings’ section of Belbin’s roles:

Options:

A.

Resource-investigator

B.

Co-ordinator

C.

Teamworker

Question 7

Conscious knowledge of one’s own character and feelings – a cornerstone of emotional intelligence – sometimes described as ‘know thyself’:

Options:

A.

Self-selection

B.

Self-development

C.

Self-awareness

D.

Self-interest

Question 8

A service contract for cleaning is due for expiry after a five-year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?

    Incumbent supplier

    Maintenance services

    Alternative suppliers

    Management information

Options:

A.

1, 2 and 3 only

B.

2, 3 and 4 only

C.

1, 3 and 4 only

D.

1, 2 and 4 only

Question 9

Contract terms are statements by the parties to the contract as to what they understand their rights and obligations to be under the contract. It is important from the outset that there is a genuine agreement between the parties as to what the contract terms are. After the contract has been made, it is too late for either party to alter its terms unilaterally. Which of the following is another role that negotiated contract terms might play?

Options:

A.

Defining conditions and contingencies that may alter the arrangement

B.

Ensuring any future contracts will be on the buyer's terms

C.

Providing a guarantee that the supplier will never fail to perform under any circumstances

D.

Identifying the type of contractual disputes in which the courts might decline to adjudicate

Question 10

Taiichi Ohno came up with the notion of the ‘wastes’. How many wastes?

Options:

A.

7

B.

5

C.

4

D.

6

Question 11

‘A person who solves difficult problems with original and creative ideas’. From the Belbin ‘problem solving / thinking’ section:

Options:

A.

Plant

B.

Monitor / evaluator

C.

Specialist

Question 12

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Options:

A.

Lenders, such as banks

B.

Shareholders

C.

Trade unions

D.

The media

Question 13

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:

Options:

A.

Transport operative

B.

Buyer

C.

Logistics manager

D.

Warehouse supervisor

Question 14

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.

From the list shown, select the one answer which represents the team leader, rather than the solo leader.

Options:

A.

Seeks conformity: expects all team members to be similar and act and think the same way.

B.

Sets objectives and separate tasks for individual team members

C.

Encourages diversity, and lets team members be themselves

D.

Plays an unlimited role in team activities

Question 15

An office manager buys some wallpaper based on samples, only to find the batch of paper delivered is of a slightly different colour than the sample provided. Is this an implied term covered under sale by description?

Options:

A.

No, it is sale by sample. The bulk does not correspond with the sample

B.

Yes, it is sale by description. The wallpaper is not the correct colour

C.

No, it is not of satisfactory quality. The wallpaper is not fit for purpose intended

D.

Yes, it is sale by description. The wallpaper does not conform to the description

Question 16

A local hospital has had to use a number of substitute cardiac pacemaker devices, due to poor delivery performance from its regular contracted cardiac equipment supplier. Which key performance indicators would be suitable to monitor the performance of the supplier in this area to help prevent the issue from reoccurring? Select TWO that apply.

Options:

A.

The results from a patient complaints survey

B.

The minimum speed of response relating to invoice queries

C.

The average lead time from order placed to receipt of devices

D.

The percentage of on-time in-full orders received per month

E.

The number of orders placed in the previous accounting period minus orders placed in the current period

Question 17

A process by which a person’s abilities are gradually developed – a lifelong process – could be de-scribed as:

Options:

A.

Self-development

B.

Self-awareness

C.

Self-interest

D.

Self-service

Question 18

The Mendelow matrix deals with:

Options:

A.

Products and markets (new or established)

B.

Level of profit and market risk

C.

Market share and market growth

D.

Power and interest of stakeholders

Question 19

Goals should be either / or (choose two):

Options:

A.

SMARTIES

B.

SMARTA

C.

SMART

D.

SMARTLY

Question 20

Which of the following would be included in a contract to ensure satisfactory outcomes are delivered?

Options:

A.

Modern slavery declaration

B.

Key performance indicators

C.

Purchase order

D.

Letter of intent

Question 21

A performance specification has several features that make it different from a conformance specification. Which of the following are features of a performance specification? Select TWO that apply.

Options:

A.

It includes quality levels (including relevant quality standards) required

B.

It includes key functionality, attributes, or capabilities to be achieved

C.

It describes to the supplier exactly what the buyer requires

D.

It will need to relate to a brand name and model name

E.

It requires compliance with a recognised standard (e.g. British Standards)

Question 22

In what way might a contract clause be used to stop the supplier from making unwarranted price increases during the term of the contract?

Options:

A.

The buyer inserts a price adjustment clause in the contract

B.

The buyer deletes any contract clauses that may refer to stage payments

C.

The buyer inserts a contract clause that stipulates the invoice payment dates

D.

The buyer deletes any contract clauses that may refer to price increases

Question 23

Northern Province Authority (NPA) seeks to use market dialogue to improve the contract specification for a new procurement tender of a domestic waste collection contract. Which of the following topics would be appropriate for dialogue with potential suppliers?

Options:

A.

Service innovation

B.

Pricing proposals

C.

Contract terms

D.

Human resourcing

Question 24

Which two of the following are personality traits?

Options:

A.

Experience in the military

B.

Social skills

C.

Clean current driving licence

D.

Honesty

Question 25

‘I have my doubts about that’.

Options:

A.

‘I’m not so sure’.

B.

A realist

C.

A fellow traveller

D.

A skeptic

E.

A cynic

Question 26

'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.

Which one Belbin's team roles is being described here?

Options:

A.

Resource-investigator

B.

Co-ordinator

C.

Plant

D.

Monitor / evaluator

Question 27

Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.

Options:

A.

Preparing purchase orders

B.

Establishing long-term partnership relations with key suppliers

C.

Expediting

D.

Preparing specifications

Question 28

Which of the following would be most suitable for a one-off purchase agreement?

Options:

A.

New desk fans for a sales office

B.

Copy paper for a printing supplier

C.

Installation of and support for new HR software

D.

Supply of vegetables for an office canteen

Question 29

'XXX theories of leadership are now largely discredited as a means of identifying team leaders'.

This quotation comes from the Profex Publishing textbook for this subject. Which word has XXX replaced?

Options:

A.

Trait

B.

Tres

C.

Tait

D.

Tray

Question 30

'A team has a common XXXX and YYYY'.

Select the one which fits best.

Options:

A.

Captain and uniform

B.

Language and culture

C.

Employer and hobbies

D.

Purpose and goals

Question 31

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

Options:

A.

Longer holidays / higher pay / more sunshine

B.

Never-ending debates / time-wasting / indecision

C.

Overcoming of resistance to change / increased co-operation and productivity

D.

Industrial stoppages / strikes / sabotage

Question 32

Which of the following are examples of express terms in a contract? Select TWO that apply.

Options:

A.

A retention of title term

B.

Term inserted by the Sale of Goods Act 1979

C.

A liquidated damages term

D.

Term inserted through business efficacy test

E.

Term inserted through the custom of the trade

Question 33

Workers are naturally lazy. They lack ambition. They must be controlled.

Options:

A.

Theory X

B.

Theory Y

Question 34

Which two of the following are ‘soft’ factors, within the framework of the ‘McKinsey 7S’ model?

Options:

A.

Strategy

B.

Systems

C.

Style

D.

Shared values

Question 35

As a result of a global pandemic, a local hospital is facing significant patient capacity pressures and would like the construction of a new 50-bed ward to be prioritised and fully operational at the earliest opportunity. Which of the following pricing arrangements would support this aspiration?

Options:

A.

Penetration contract pricing

B.

Time and materials arrangement pricing

C.

Fixed price economic adjustment pricing

D.

Incentivised contract pricing

Question 36

Which of these describes 'consideration' within a contract?

Options:

A.

The communication of an unconditional agreement

B.

Both parties exchange something of value

C.

The desire of both parties to enter into a contract

D.

The ability of both parties to be able to enter into a contract

Question 37

Which one of the following is very commonly seen as being the primary role of the procurement function (especially by those outside the procurement function)?

Options:

A.

And yet on many occasions, it should not be the primary focus.

B.

Cost reduction

C.

Sourcing new materials for products under development

D.

Developing deep relationships with long-term suppliers of key goods and services

E.

Participating in international procurement conferences and developing staff

Question 38

According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.

Options:

A.

Shareholders

B.

Suppliers

C.

Customers

D.

Trade unions

Question 39

As part of a tender, which of the following are advantages that a purchasing organisation would expect to achieve by specifying that suppliers hold certification to an international environmental management standard, such as ISO 14001?

    It provides assurance that bidders have achieved a common standard of practice

    It provides a guarantee that any polluting suppliers will be unable to tender

    The standard is recognisable to local and international bidders

    It removes the need to conduct internal environmental training

Options:

A.

3 and 4 only

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 4 only

Question 40

People are inherently happy at work.

Workers seek responsibility.

Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

Options:

A.

important.

B.

Theory X

C.

Theory Y

Question 41

Thinking of the cultural web, which of the following refers to events or routines which take place, and really matter to the people involved?

Options:

A.

Rituals

B.

Stories

C.

Control systems

D.

Symbols

Question 42

Within the overall philosophy of just-in-time production, a signalling system to indicate when the next stage of the production process needs output from the previous stage, is called:

Options:

A.

Heijunka

B.

Kaizen

C.

Kanban

D.

Lankan

Question 43

According to CIPS, procurement and supply management for CIPS members is a(n) (choose best fit):

Options:

A.

Academic subject

B.

Skill

C.

Harmless activity

D.

Profession

Question 44

Thinking about the STEP / PESTEL / STEEPLE model, into which two categories would taxation most suitably fall?

Options:

A.

Socio-cultural

B.

Political

C.

Technological

D.

Economic

Question 45

Which of the following might be considered as advantages, to the supplier, of key performance indicators (KPIs)? Select TWO that apply.

Options:

A.

They help the supplier to focus on specific critical success factors and maximise effectiveness

B.

They help the supplier to achieve higher productivity by cutting down on other aspects like quality

C.

They help the supplier to avoid confusion arising from unclear expectations from buyers

D.

They help the supplier to share their best cost-saving systems with their competitors

E.

They help the supplier to ensure that they do not exceed the target performance levels

Demo: 45 questions
Total 150 questions