The manager of Company A has decided to upgrade the IT systems in 18 months time. Although the employees understand the need and benefits from the change there is still some resistance from fear of the unknown and a question mark over the security of their jobs.
Which TWO of the methods below for dealing with change are most appropriate under these circumstances?
Which type of culture, according to Charles Handy, is identified by an individual's tasks being clearly defined and their power coming from their position in the hierarchy?
A project team is engaged in a risk assessment process prior to the execution of a major project. One risk is assessed to be of low impact but medium likelihood (probability). In these circumstances the appropriate response is:
The task of C the project manager and his management team is to implement a new examination system. The success of the project depends on the expertise, skill and commitment of both C's project team and that of examiners contracted to produce examination material in a radically new format.
Which of the following leadership styles should C adopt in order to gain maximum commitment from both his project team and from the examiners contracted to produce the new examination material?
Porter's Diamond model suggests that there are four factors which determine national competitive advantage. The four are listed below. Which has the incorrect definition?
The means by which competitive advantage might be gained differs, depending on whether a resource based approach or a positioning approach is adopted.
Which of the following options characterises the resource based approach?
Select ALL that apply:
There are several techniques that can be used when planning a project. Which of the following best describes a Work Breakdown Structure?
According to Belbin, winning teams display which THREE of the following characteristics?
FF Ltd was established three years ago. Since then the company, which provides online financial advice, has experienced rapid growth and the management team has not really had the time to put management systems and procedures into place.
The organisation has asked you to look at the way in which the company deals with its disciplinary problems and procedures.
Choose from the following ALL that apply as recommended guidelines for drawing up a disciplinary procedure:
Which THREE of the following are determinants of national competitive advantage outlined in Porter's Diamond?
Bob is the Finance Director of a manufacturing business selling luggage sucn as suitcases. He decides to undertake a business process re-engineering of the credit control function in order to achieve dramatic
improvements.
What wouldn't be classed as the main improvements bob expects to deliver?
Select ALL that apply.
P is an experienced engineer and project manager that has just been appointed to manage a complex multi-million pound engineering project. It is the start-up stage of the project and nothing at all has been done so far except for the design work. No other team members have been appointed.
P decides to start by firstly decomposing the full scope of the project into a hierarchy of work packages.
Secondly P intends to create a structure showing the reporting relationships and communications channels for the entire project team.
Thirdly, P plans to embark on a systematic process of identifying all the individual elements that comprise the total cost of the project in order to calculate a bottom-up budget.
Select the structures that P will adopt in the correct order.
The scientific management theory of management suffers from a number of problems. Which THREE of the following apply?
Examine the network diagram shown and identify ALL of the statements below that are true.
Which TWO of the following are soft elements of culture highlighted in the McKinsey 7-S Model?
A leader of a new project at a marketing agency believes that good leadership requires focus on both the task needs and individual needs.
Based on Adair's action-centered leadership theory, which of the following skills is the leader less likely to have due to this?
Select ALL that apply.
According to Kotter's process of change, what is the purpose of building a guiding coalition?
The role of the project sponsor involves which THREE of the following?
From the following options, choose the appropriate ways of overcoming barriers in the communication process, from the perspective of the sender.
Select ALL that apply.
Which THREE of the following are advantages of empowerment?
A manager is introducing a new bonus scheme into the business that will affect ail employees.
Using Likert's model he follows a benevolent authoritative style of management.
Which of the following best describes the way he introduced the new bonus scheme?
Which of the following are examples of problems associated with group working?
(i) The Abilene paradox
(ii) Synergy
(iii) Risky Shift
(iv) Groupthink
(v) Conformity
According to Hofstede (1990) a company that values tradition, education and training is said to have which of the following cultural dimensions?
Which TWO of the planning tools listed below show the minimum completion time of a project?
Japanese team working based on the Japanese production model, and widely copied around the world, possesses which THREE of the following characteristics?
Which of the following best describes the resource based view of strategy?
Organisational change can be promoted by many different triggers. Which THREE of the following are external triggers of change?
A large multinational organisation, with financial processing centres in several countries in which it operates, has chosen to consolidate these activities on one site or, in other words, into a Shared Service Centre (SSC).
Which THREE of the following are drawbacks of an SSC?
P is a chartered management accountant working for a large project engineering company. P's functional superior is the Chief Management Accountant.
However for about two thirds of the time available, P is seconded to work with various project teams on a concurrent basis under a matrix organisation structure. This has turned out to be a demanding job role for P, with a number of disadvantages.
Select ALL the disadvantages that apply.
A publishing business prints thousands of books every week. The Managing Director employed Taylor's Principles of Scientific Management in order to run the business efficiently. Which of the following would not have
been initiatives he would have introduced into the business?
Select ALL that apply.
Max is a quiet member of staff who likes to receive all the details before making decisions in the workplace.
He is very satisfied with the way he works currently and is reluctant to change the way he works when you suggest implementing a new system to deal with enquiries. These changes form a major part of his work allocation.
Which would be the most appropriate methods to deal with any resistance to change you may experience from Max?
Select ALL that apply.