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CA Technologies CAT-200 CA Service Desk Manager r12 Administrator Exam Exam Practice Test

Demo: 6 questions
Total 40 questions
Get CAT-200 Full Access Download CAT-200 PDF

CA Service Desk Manager r12 Administrator Exam Questions and Answers

Question 1

Which component connects web browsers to the CA Service Desk Object Manager?

Options:

A.

domsrvr

B.

Web Engine

C.

Web Screen Painter (WSP)

D.

WSP Schema Designer

Question 2

You are using a classic workflow. To cancel a Change Order, you must:

Options:

A.

Set the Change Order status to canceled

B.

Cancel all tasks, then close the Change Order

C.

Complete all tasks, then close the Change Order

D.

Run pdm_extract and pdm_load-r to remove the Change Order

Question 3

On which tab can you find Incidents related to a Problem?

Options:

A.

Event Log tab

B.

Knowledge tab

C.

Attachments tab

D.

Attached Incidents tab

Question 4

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

Options:

A.

ACTTVE_PREV

B.

INNITIATE_PREV

C.

DERIVED_PREV

D.

PRIORITY_PREV

E.

URGENCY_PREV

Question 5

Which features characterize CA Workflow? (Choose three)

Options:

A.

It includes inherent security.

B.

It is only used for manual tasks.

C.

It is external to CA Service Desk.

D.

It is used for well defined processes.

E.

Users need to be Analysts in CA Service Desk.

Question 6

On which items can you use templates to set values? (Choose three)

Options:

A.

Log

B.

Task

C.

Incident

D.

Request

E.

Change Order

Load More CAT-200 Questions
Demo: 6 questions
Total 40 questions
Get CAT-200 Full Access Download CAT-200 PDF