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  4. 78950X - Avaya Contact Center Select Implementation and Maintenance Exam

Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam Exam Practice Test

Demo: 9 questions
Total 65 questions
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Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Question 1

Which statement about the Avaya SIP Sleuth is true?

Options:

A.

It is a pre-installed application found under Contact Center Common Utilities.

B.

It is a separate downloadable application that runs on a local workstation PC.

C.

It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D.

It must be downloaded and run from the AMS element manager.

Question 2

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

Options:

A.

No agents are logged into any ACCS skillsets.

B.

The control directory number is not acquired.

C.

The master script is not activated.

D.

The IP Office Short Code is not configured under the IP Office Server node.

Question 3

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

Options:

A.

Connecting voice contacts to the ACCS contact router

B.

Directing email and web communication contacts to the contact router

C.

Synching agents with extensions on IP Office in ACCS

D.

Processing voice and music recordings for flow and scripts

Question 4

Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.

From the information in the exhibit, what is the root cause of this problem?

Options:

A.

The TAPI/DevLink3 is not checked in Security Settings.

B.

The service password in IP Office does not match in ACCS.

C.

The system password does not match between IP Office and WebLM.

D.

The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.

Question 5

How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

Options:

A.

1

B.

10

C.

25

D.

100

Question 6

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

Options:

A.

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

B.

The SIP extension type must be H.323.

C.

The SIP extension must be In the same number range as the agent telephone numbers.

D.

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Question 7

How can a reset assignment be identified?

Options:

A.

The reset assignment may be named by the user to distinguish it from the original.

B.

The name will appear in the reset folder.

C.

The name will have two underscores behind the original assignment name.

D.

The name will have a .res extension.

Question 8

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

Options:

A.

SIP user account

B.

IP Office user account

C.

Active Directory Domain account

D.

Windows user account

Question 9

Refer to the exhibit.

The SIP Gateway Manager Management Client is fluctuating between red and green.

From the information in the exhibit, what is the root cause of this problem?

Options:

A.

Third party telephone control has been lost.

B.

Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.

C.

No application flows or scripts have been properly activated.

D.

The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.

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Demo: 9 questions
Total 65 questions
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