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Avaya 78201X Avaya IP Office Platform Support Certified Exam Exam Practice Test

Demo: 57 questions
Total 190 questions

Avaya IP Office Platform Support Certified Exam Questions and Answers

Question 1

Which configuration areas must be set up by all VoIP device users, agents, and hot desking users?

Options:

A.

Telephony-Supervisor Settings

B.

Services

C.

Mobility

D.

User Rights

E.

Extension

Question 2

You have changed the default port numbers for UDP, TCP, and TLS in the IP Office to support a SIP Remote worker. Which two other items need to be reconfigured to ensure secure connectivity? (Choose two.)

Options:

A.

SIP trunk settings

B.

Session border controller settings

C.

User access levels

D.

Network architecture design

E.

Client device drivers

Question 3

When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?

Options:

A.

H.323

B.

SIP

C.

SM

D.

Avaya IP Office™ Line (SCN)

Question 4

A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.

Where in the IP Office Manager can the technician configure these logins?

Options:

A.

IP Office Manager Security Settings

B.

IP Office Manager Network Configuration

C.

IP Office Softphone Application

D.

IP Office System Monitor Application

Question 5

What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?

Options:

A.

It disables email communication between IP Office and the SMTP server.

B.

It enables email communication between IP Office and the SMTP server without requiring login credentials.

C.

It encrypts email communication between IP Office and the SMTP server using SSL/TLS.

D.

It requires login credentials to be entered for email communication between IP Office and the SMTP server.

Question 6

A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15. Which of the following actions would be necessary to complete this increase?

Options:

A.

Add a Preferred license.

B.

Upgrade to Select Mode.

C.

Add five receptionist licenses.

D.

Upgrade to Server Edition.

Question 7

A customer wants all users to import their Outlook contacts into their one-X Portal personal directories. What is the recommended way for users to achieve this?

Options:

A.

Notify the customer that this is not a recommended practice.

B.

Use a .csv format to import the Outlook contacts.

C.

Add each Outlook contact individually to the personal directory.

D.

Copy and paste all contacts from Outlook into the personal directory.

Question 8

When reviewing the Alarms section of the System Status application, you notice alarms with different colors.

What does the red color indicate?

Options:

A.

The alarm has a warning severity level.

B.

The alarm has a critical severity level.

C.

The alarm is active.

D.

The alarm is no longer active.

Question 9

In an IP500 V2 system that has a combo card, what are the two types of Trunk cards that can be present in the control unit along with the combo card?

Options:

A.

T1 and E1

B.

E&M and BRI

C.

PRI and SIP

D.

SIP and H.323

E.

Analog and Digital

Question 10

A customer wants to have a Dual Active Voicemail Pro deployment with a primary and a secondary Voicemail Pro server.

To meet the client’s requirements, which level of deployment is required?

Options:

A.

the Avaya IP Office™ Preferred Edition

B.

the Avaya IP Office™ Server Edition Select

C.

the Avaya IP Office™ Server Edition

D.

a Dual Active Voicemail Pro license

Question 11

When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

Options:

A.

Web Services

B.

Voicemail Pro

C.

Avaya Contact Recorder

D.

one-X® Portal

E.

Call Detail Records

Question 12

There is a recommended order to powering up the Avaya IP Office™ 500V2.

Why is the first step to power up the expansion modules before powering up the control unit?

Options:

A.

It is easier to start with the expansion unit at the top and then work your way down.

B.

All expansion units need to be powered for the control unit to discover them.

C.

The configuration files from the expansion units SD cards need to be loaded before the control unit is started.

D.

The expansion units take longer to power up.

Question 13

In Server Edition Select mode, what method can be utilized to add new users?

Options:

A.

LDAP integration

B.

LMS import

C.

Outlook Plugin

D.

Manual user duplication

Question 14

Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?

Options:

A.

System Status Application

B.

Manager Application

C.

Monitor Application

D.

one-X® Portal

Question 15

The Avaya IP Office™ 500V2 can have a maximum of two Combination Cards installed at the same time.

What are the two versions of Avaya IP Office™ Combination Cards that are available? (Choose two.)

Options:

A.

PRI Trunk Version: 6 DS, 2 POTS, 4 PRI, and 10 VCM

B.

Analog Trunk Version: 6 DS, 2 POTS, 4 Analog trunks, and 10 VCM

C.

SIP Trunk Version: 6 DS, 2 POTS, 4 SIP trunks, and 10 VCM

D.

E&M Trunk Version: 6 DS, 2 POTS, 4 E&M, and 10 VCM

E.

BRI Trunk Version: 6 DS, 2 POTS, 4 BRI, and 10 VCM

Question 16

Avaya IP Phones to IP Office QoS monitoring can be performed by the IP Office. What are the two actions required to view QoS outcomes? (Choose two.)

Options:

A.

Choose "Enable Metric" on the Line form.

B.

Check "Enable RTCP Monitoring".

C.

Use DebugView to analyze latency, jitter, and delay.

D.

Trace lines or extensions in SSA.

E.

Allow force authentication on IP telephones.

Question 17

During an installation of Server Edition, the main Avaya IP Office™ service as well as Voicemail Pro and one-X® Portal are installed. After the installation these services should be running.

Which two are used to check that these services are running? (Choose two.)

Options:

A.

Manager Application

B.

Web Control: https:// :7071/

C.

Security Administrator

D.

Web Manager: https:// :7070/

Question 18

A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed. What could be the reason for this issue?

Options:

A.

The Unit/Broadcast address is set to 255.255.255.255.

B.

No SCN users are available.

C.

The remote sites are undergoing a reboot.

D.

Your login credentials are incorrect.

Question 19

When logging in to IP Office Security Settings for the first time using the Manager Application, the default user name is “security”.

What is the default password?

Options:

A.

security

B.

administrator

C.

default

D.

securitypwd

Question 20

What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

Options:

A.

the ADI licenses that are installed locally on the Avaya IP Office™ system

B.

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

C.

the PLDS license file that is installed locally on the Avaya IP Office™ system

D.

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

Question 21

Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?

Options:

A.

System Status Application

B.

Historical Reporting Application

C.

Advanced Summary Reporter

D.

Call Detail Reporter

Question 22

When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

Options:

A.

SSA Snapshot

B.

Debug View with default filters

C.

Debug Manager on DTE port

D.

System Monitor with enabled ISDN L3 filter options.

Question 23

What is the exact default short code used to toggle the modem function on the analog trunk card, which can be modified for custom requirements?

Options:

A.

9000

B.

#9000*

C.

*9000#

D.

#9000#

Question 24

What is the approach for updating the voice prompts on the Embedded Voicemail?

Options:

A.

Using the Embedded File Management option in the Manager Application

B.

Leveraging the External File Management feature in the System Status Application

C.

Utilizing the Voice Wizard capability in the Manager Application

D.

Adopting the Embedded Monitoring Management tool

Question 25

Which of the following statements about Manager used in conjunction with Server Edition is NOT correct?

Options:

A.

Manager is not compatible with Server Edition and you must use Web Manager to configure the system.

B.

Manager is the only application you can use to configure User on the Server Edition.

C.

Manager can only be installed from the Admin DVD.

D.

Manager can be installed from either the admin DVD or Web Management.

Question 26

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

Options:

A.

HTML

B.

XMPP

C.

HTTP

D.

TLS

Question 27

Which Avaya IP Office application is used to access the Security Settings for the system?

Options:

A.

Avaya IP Office Monitor application

B.

Avaya IP Office Web Self Administration application

C.

Avaya Aura System Manager

D.

Avaya IP Office Manager application

Question 28

A customer requires that all users be blocked from making international calls. Which method can be used to efficiently apply this restriction to the IP Office Platform's short codes?

Options:

A.

Adding the short code to the ARS table.

B.

Assigning the short code to a user permission.

C.

Assigning the short code to all external lines.

D.

Configuring the short code for each user individually.

Question 29

What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

Options:

A.

Hunt group "Data" and Voicemail

B.

RAS access "Dialin" and Voicemail

C.

Extension "Modern" and Auto-attendant

D.

Hunt group "Main" and Auto-attendant

Question 30

A customer requires a Hunt Group to be created for their main incoming number. The Hunt Group should have four members and use longest wait logic. The user’s extension should ring for 10 seconds before trying the next available person. Which timer should be configured with a value of 10 seconds to achieve this requirement?

Options:

A.

No answer time for the Hunt group

B.

No answer time for the User

C.

Fall-back timer

D.

The Hunt Group overflow timer

Question 31

Which application will enable users to access their own recordings from within Media Manager?

Options:

A.

Web Client

B.

Voice Recording Client

C.

Workplace Client

D.

User Portal

Question 32

A Server Edition customer has a capacity of registering five consoles simultaneously and wants to increase it to seven. What action should be taken to achieve this?

Options:

A.

Add a Preferred Edition license.

B.

Upgrade to Select Mode.

C.

Add five Receptionist licenses.

D.

Upgrade to the latest software version.

Question 33

Where can password policies and password complexity requirements be configured for Users?

Options:

A.

Web Self Administration application

B.

Avaya Cloud management console

C.

Avaya Aura Security Manager

D.

Avaya IP Office Manager

Question 34

Which of the following licenses provides a device with the ability to use screenpops, control several telephone devices, make third-party calls, and monitor hunt group queues?

Options:

A.

One-X® Portal License

B.

Third-Party Endpoint License

C.

TAPILink Pro License

D.

SIPTrunking License

E.

Server Edition License

Question 35

Where should the firmware files (.bin) for an IP telephone be placed on the system SD card?

Options:

A.

/backup

B.

/primary

C.

/dynamic

D.

/lvmail

E.

/temp

Question 36

Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?

Options:

A.

the Combination card

B.

the VCM Card

C.

the TCM8 Card

D.

the Base Carrier Card

Question 37

During the installation of a Server Edition, the New Hardware screen detects the presence of a second hard drive. For which application is this additional hard drive typically used?

Options:

A.

One-X® Portal

B.

Call Detail Records

C.

Avaya Contact Recorder

D.

Voicemail Pro

E.

Web Services

Question 38

What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?

Options:

A.

It is simpler to start with the expansion unit at the top and then work your way down.

B.

All expansion units must be powered for the control unit to detect them.

C.

The control unit may not always detect the expansion units if powered up last.

D.

The expansion units require more time to power up than the control unit.

Question 39

A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?

Options:

A.

POP3

B.

MAP

C.

HTTP

D.

MAPI

Question 40

When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?

Options:

A.

PC based Avaya IP Office™ servers

B.

Avaya IP Office™ 500V2 control unit

C.

UCM

D.

Virtualized Avaya IP Office™ servers

Question 41

For trunks with a combo card, which two types of interfaces could be present for connecting to Analog or Digital trunk lines? (Choose two.)

Options:

A.

BRI

B.

E&M

C.

SIP

D.

Analog

E.

PRI

Question 42

Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)

Options:

A.

The extension, user, and group numbering on each system must be unique to avoid conflicts.

B.

The user and group names on each system must be unique for easy identification.

C.

Combo Cards are required in all systems to ensure compatibility.

D.

The underlying network must be configured as a flat layer 2 subnet for optimal performance.

E.

The total number of users within the Small Community Network must not exceed 500 for efficient management.

Question 43

Which requirement is needed to allow a user to use the Softconsole application?

Options:

A.

Enable Receptionist on the users profile options.

B.

Enable the Softconsole in the users profile options.

C.

Verify that enough Power User licenses are available.

D.

Enable the Softconsole for the hunt group that the user is a member of.

Question 44

Refer to the Exhibit.

Before simulating an error condition in relation to voicemail logs, a Business Partner has set the Voicemail Settings to a debug level of Verbose.

When setting the level to Verbose, what is the equivalent level number shown in the audit logs?

Options:

A.

9

B.

7

C.

5

D.

3

Question 45

On an Avaya IP Office™ 500V2 system, which application can be used to display the size of the configuration that is currently loaded into the Control Unit?

Options:

A.

Web Manager Application

B.

System Monitor Application

C.

System Status Application

D.

WebLM Application

Question 46

A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the speaker and the listener.

Which two statements describe what you would do to determine the cause of the delay? (Choose two.)

A Examine the IP Telephone VoIP settings

B. Use debug view.

C. Enable RTCP monitoring.

D. Check the PSTN Connection.

E. Use SSA.

Options:

Question 47

Which three licenses can support the Avaya Equinox® client without the additional need for a softphone? (Select three.)

Options:

A.

Basic User

B.

Teleworker

C.

Power User

D.

Remote Worker

E.

Office Worker

F.

Receptionist

Question 48

On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?

Options:

A.

6

B.

3

C.

4

D.

8

Question 49

A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

Options:

A.

SNTP

B.

Local

C.

Voicemail Pro/Manager

D.

Network Time Protocol

E.

Simple Network Time Protocol

Question 50

A customer’s main number is routed to the destination VM: Main in the incoming call route menu.

Where should you now look to see the routing of these calls?

Options:

A.

Users

B.

Hunt Groups

C.

Auto Attendant menu

D.

Voicemail Pro modules

Question 51

A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.

Which Voicemail Pro feature can the technician suggest?

Options:

A.

Voicemail Collect

B.

Campaign

C.

Looped Announcement

D.

Avaya Contact Recorder

E.

Auto Attendant

Question 52

After the first start-up of an IP Office™ system, some default security Rights Groups are available.

Which Rights Group allows access to the diagnostic application that provides real time status, historic utilization, alarm information, and more?

Options:

A.

TCPA Group

B.

Manager Group

C.

Operator Group

D.

System Status Group

Question 53

What is the required feature of the web browser to access Web Voicemail, which poses potential security risks due to its ability to execute arbitrary code?

Options:

A.

ActiveX

B.

VoiceMail Plug-In enabled

C.

Adobe Reader installed

D.

JavaScript disabled

Question 54

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

Options:

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

Question 55

A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.

Where should this function be enabled?

Options:

A.

on the User Telephony configuration

B.

on the Short Code configuration

C.

on the ARS table configuration

D.

on the System Telephony configuration

Question 56

Refer to the exhibit.

Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through. Given the exhibit, which configuration setting is responsible for the problem?

Options:

A.

The system is misconfigured to ignore refresh messages.

B.

Caller ID is not passed by some carriers.

C.

Calls are being referred incorrectly.

D.

The timer should be set to 2 minutes.

Question 57

Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)

Options:

A.

The browser must have Java enabled.

B.

The password must be edited and customer network settings configured.

C.

The Ignition process must be set to Server mode.

D.

It must be installed from the USB that comes with the server or the install image on the DVD.

E.

The Initial Configuration Utility must be used to set up detailed Midmarket Server operation.

Demo: 57 questions
Total 190 questions