A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?
Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)
In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)
For IP Office/ACCS, which components have to be configured in system management to record calls?
Which two IP addresses/hostnames are needed by the Avaya Workforce Optimization Select installer? (Choose two.)
When are agent interactions not visible to a user?
To which module(s) does the Avaya Workforce Optimization Select default 'admin' user have access?
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)
When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?