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Avaya 7492X Avaya Aura® Call Center Elite Support Exam Exam Practice Test

Demo: 12 questions
Total 83 questions
Get 7492X Full Access Download 7492X PDF

Avaya Aura® Call Center Elite Support Exam Questions and Answers

Question 1

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".

Which licensed feature must be activated to accomplish this?

Options:

A.

BSR Usage Allocation Enhancements

B.

ISDN/SIP Network Call Redirection

C.

VDN Return Destination

D.

BSR Local Treatment for IP and ISDN

Question 2

There are four main components of the Call Center Elite Multichannel configuration.

Which list contains all of the main components?

Options:

A.

Avaya Aura® System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

B.

Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

C.

Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Multichannel XML Server, Multichannel Desktop Client

D.

Avaya Aura® Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

Question 3

Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

Options:

A.

Integrated Data Server

B.

Application Management Server

C.

License Director Server

D.

XML Server

E.

Media Director

Question 4

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

Options:

A.

The vector is activated when the given remote server is the best available.

B.

The vector contacts the specified remote servers, and collects information from that remote server.

C.

The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

D.

The vector queues the call to the resource that is likely to provide the best service.

Question 5

Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?

Options:

A.

MOD10

B.

ADD

C.

CATR

D.

SEL

Question 6

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

Options:

A.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

B.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

C.

The log file includes the name of the processes, the system where the process is running, and the process ID

D.

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

Question 7

In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?

Options:

A.

On the System-parameter customer option form

B.

On the hunt group form

C.

On the BSR Application form

D.

On the Signaling group for BSR application

Question 8

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

Options:

A.

The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

B.

The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

C.

The agent’s idle time is always adjusted down by 20 seconds

D.

The agent’s idle time is always adjusted up by 20 seconds

Question 9

Which two vector variable types are strictly global in scope? (Choose two.)

Options:

A.

stepcnt

B.

dow

C.

value

D.

ani

E.

collect

Question 10

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.

Which three actions should you advise them to take? (Choose three.)

Options:

A.

Check the port numbers

B.

Check that SQL is installed on a separate machine

C.

Check the IP address of the SQL server

D.

Check the installation directory for SQL

E.

Check that TTrace logging is recording errors properly

Question 11

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled.

Question 12

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

Options:

A.

Reserve Agents

B.

Weighted Advance Time

C.

Dynamic Queue Position

D.

Greatest Need

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Demo: 12 questions
Total 83 questions
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