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  4. 7392X - Avaya Aura Call Center Elite Implementation Exam

Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Exam Practice Test

Demo: 9 questions
Total 63 questions
Get 7392X Full Access Download 7392X PDF

Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Question 1

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

Options:

A.

VDNs ensure that agents can originate and terminate calls.

B.

VDNs interpret the skills an agent has.

C.

VDNs route calls by pointing to a vector.

D.

VDNs define the call flow through the call center.

E.

VDNs pass parameters to the vector for processing.

Question 2

Which component handles the featured of Avaya Aura® Call Center Elite?

Options:

A.

Presence Services

B.

Media Server

C.

Session Manager

D.

Communication Manager

Question 3

What is an abbreviated dialing list that is defined for the entire organization?

Options:

A.

Entire

B.

Personal

C.

System

D.

Group

Question 4

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

Options:

A.

Class of Restriction (COR)

B.

Class of Service (COS)

C.

skill-level

D.

ead-mla

Question 5

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Options:

A.

Assigned Skill on the Hunt Group form

B.

Call Handling Preference on the Hunt Group form

C.

Timed ACW field on the VDN or Hunt Group form

D.

Direct Agent Call First on the Agent Handling form

Question 6

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

Question 7

Which vector object can replace the Time of Day (TOD) global Vector variable?

Options:

A.

Vector Routing Table

B.

Business Schedule Table

C.

Service Hours Table

D.

Policy Routing Table

Question 8

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.

Which command would you use to do this?

Options:

A.

List trace trunk

B.

Monitor bcms hunt group

C.

List trace vdn

D.

Monitor bcms trunk

Question 9

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

Options:

A.

Agents should log in manually to each split.

B.

Agents could be logged in to 20 splits maximum.

C.

Splits could be measured by Basic Call Management System (BCMS).

D.

After an ACD-call, an agent will automatically change its state to AUX.

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Demo: 9 questions
Total 63 questions
Get 7392X Full Access Download 7392X PDF