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Avaya 6210 Avaya Aura ContactCenter Implementation Exam Exam Practice Test

Demo: 9 questions
Total 124 questions
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Avaya Aura ContactCenter Implementation Exam Questions and Answers

Question 1

Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

Options:

A.

Voice and Multimedia Contact Server with Avaya Aura® Media Server

B.

Multimedia Contact Server Only

C.

Voice and Multimedia Contact Server without Avaya Aura® Media Server

D.

Voice Contact Server Only

Question 2

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

Options:

A.

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B.

From Windows > Apps > Multimedia Dashboard > Web Statistics

C.

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

D.

From Windows > Administrative Tools > Services > Web Statistics

Question 3

Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities.

When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

Options:

A.

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

B.

Select the Master Content Store check box for only one media server.

C.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

D.

Select the Master Content Store check box for each media server.

Question 4

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

Options:

A.

CCMS SDP_Service, the Statistical Data Propagator Service

B.

CCMS RSM_Service, the Real-Time Statistical Manager Service

C.

CCMS RDC_Service, the Real-Time Data Calculator Service

D.

CCMS IS_Service, the Intrinsic Service

Question 5

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

Options:

A.

Create a shared directory on a networked logical drive to store the database backup.

B.

Shutdown the Avaya Aura® Contact Center (AACC) server.

C.

Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

D.

Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

Question 6

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

Options:

A.

OD application steps can include call treatments, such as music or ringback.

B.

OD allows you to view real-time statistics for each skillset.

C.

OD applications can provide call routing, such as skill-based routing.

D.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

Question 7

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Options:

A.

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

B.

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

C.

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

D.

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

Question 8

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

Options:

A.

Primary Server

B.

Primary and Backup Servers

C.

Active and Standby Servers

D.

Active Server

Question 9

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.

In which default location should the engineer look to determine the success of the backup?

Options:

A.

C:\Contact Center\Logs\Common Components\DBMaintenance.log

B.

D:\Logs\Common Components\DBMaintenance.log

C.

D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log

D.

D:\Avaya\Logs\Common Components\CC_DBMaintenance

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Demo: 9 questions
Total 124 questions
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