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  4. 33810X - Avaya Aura Contact Center Solution Design Exam

Avaya 33810X Avaya Aura Contact Center Solution Design Exam Exam Practice Test

Demo: 7 questions
Total 48 questions
Get 33810X Full Access Download 33810X PDF

Avaya Aura Contact Center Solution Design Exam Questions and Answers

Question 1

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

Options:

A.

Voice Mail

B.

Instant Messaging

C.

Short Message Service

D.

Web Communication

Question 2

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

Options:

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In

Question 3

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

Options:

A.

Agent Greeting

B.

Instant Message

C.

Resilience

D.

Geographic Node

Question 4

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

Options:

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.

Question 5

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

Options:

A.

It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

B.

As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

C.

It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

D.

It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

Question 6

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

Options:

A.

MAC Address

B.

Host ID

C.

IP Address

D.

Customer name

Question 7

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

Which application programming interface type is used to publish the CCT functions?

Options:

A.

Microsoft .NET

B.

Open Database Connectivity (ODBC)

C.

Open Computing Language (OpenGL)

D.

Simple Direct Media Layer

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Demo: 7 questions
Total 48 questions
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