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  4. 3314 - Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

Avaya 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Exam Practice Test

Demo: 9 questions
Total 62 questions
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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers

Question 1

Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?

Options:

A.

Data Report

B.

Application Detail Report

C.

Contact Detail Report

D.

Session Detail Report

Question 2

In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)

Options:

A.

You can monitor inbound traffic based on the skill defined on a Call Center Elite system and adjust the rate of attempts using the given thresholds.

B.

You can use the monitored parameters to generate more inbound calls via Avaya Aura(R) Contact Center or CM Elite.

C.

You can monitor based on call volumes within skills in either the Avaya Aura(R) Contact Center or Call Center Elite.

D.

If you disable the skill for pacing, while the skill-based campaign is running, the changes take effect immediately on the running campaign.

Question 3

Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

Options:

A.

Campaign Director

B.

Campaign Manager

C.

POM Monitor

D.

POM Pacing

Question 4

Which two statements about Infinite Campaign are true? (Choose two.)

Options:

A.

An Infinite Campaign does not terminate by itself after processing all contacts.

B.

An Infinite Campaign is designated by Campaign Type 0.

C.

An Infinite Campaign terminates only when all agents log off from the campaign.

D.

An Infinite Campaign is terminated by manual intervention.

E.

An Infinite Campaign terminates automatically after processing all contacts.

Question 5

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

Options:

A.

Auxiliary Session Manager

B.

Auxiliary Experience Portal Manager

C.

Secondary Media Processing Platform

D.

Auxiliary Media Processing Platform

Question 6

Trace item in the Avaya Aura® Orchestration Designer application is being used to debug an application in the Tomcat runtime environment.

In which directory is the Trace item log file located in an Avaya Aura® Experience Portal (AAEP) runtime environment?

Options:

A.

\data\log

B.

$CATALINA_HOME/webapps/data/log

C.

\\data\log

D.

$CATALINA_HOME/webapps//data/log

Question 7

When performing a backup of the Avaya Aur3® Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two.)

Options:

A.

IBM AIX

B.

Unix

C.

Oracle Solaris

D.

Red Hat Enterprise Linux

E.

Microsoft Windows

Question 8

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

Options:

A.

Failure Reason

B.

Abandon Reason

C.

Exit Reason

D.

Re-queue Reason

Question 9

Which two statements about the priority of a Proactive Outreach Manager (POM) campaign are true? (Choose two.)

Options:

A.

The priority of the campaign determines the number of licenses POM allocates to a particular campaign during execution.

B.

Campaign priority determines the media channnels used by a campaign.

C.

Available priorities are 1–10.

D.

Available priorities are Critical, Major, Minor.

E.

The priority of the campaign determines when the campaign will start.

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Demo: 9 questions
Total 62 questions
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