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Avaya 3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Exam Practice Test

Demo: 9 questions
Total 63 questions

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Question 1

You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

Options:

A.

Click on Aliases

B.

Click on Connect to

C.

Click on AACC-DATABASE-CCMS

D .Click on Startup

Question 2

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

Options:

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace ControlUtility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

Question 3

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

Options:

A.

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

B.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

C.

Contact Center Manager Administration (CCMA) supplies license keys as required.

D.

WebLM is configured on the AAMS to provide the required license keys.

Question 4

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)

Options:

A.

Severity

B.

Event Session

C.

Event ID

D.

Event Class

Question 5

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.

Which three types of report output does Avaya Grep generate? (Choose three.)

Options:

A.

Sip Sequence Report

B.

Summary Report

C.

Call Properties Report

D.

Summary Log file

E.

Event Report

Question 6

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

Options:

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager

Question 7

Which Avaya Aura® Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

Options:

A.

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration

B.

Avaya Aura® Contact Center Overview and Specification

C.

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Solution Description

D.

Avaya Aura® Contact Center commissioning for Avaya Aura® Unified Communications

Question 8

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

Options:

A.

CSTA/TR87 Call ID

B.

AACC CDN

C.

C.Avaya Aura Media server (AAMS) addresses

D.

Customer telephone number

Question 9

While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.

Which file contains the most recent TFE logs?

Options:

A.

D:\Avaya\l_ogs\CCMS\CCMS_TFE_1

B.

D:\Avaya\Logs\CCMS_TFE_5

C.

D:\Avaya\Logs\CCMS\TFE_1

D.

D:\Avaya\Logs\CCMS\CCMS_TFE_5

Demo: 9 questions
Total 63 questions