Special Summer Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 70percent

Apple Apple-Device-Support Apple Device Support Exam (SUP-2025) Exam Practice Test

Apple Device Support Exam (SUP-2025) Questions and Answers

Question 1

At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

Options:

A.

-50 dBm

B.

-100 dBm

C.

-70 dBm

D.

-80 dBm

Question 2

ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices.

Select two responses.

Which two authentication methods can they use to lock a note in the Notes app?

Options:

A.

PIN code

B.

Apple ID password

C.

Device passcode

D.

Secure token

E.

Notes password

Question 3

Which service should you use to grant access to your Apple account to others after your death?

Options:

A.

Apple ID Proxy

B.

Legacy Contact

C.

Account Successor

D.

Forever Apple ID

Question 4

Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Options:

Question 5

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

Options:

A.

Display Zoom

B.

True Tone

C.

ColorSync

D.

Reference Mode

Question 6

What should you do if an app on your iPhone stops responding?

Options:

A.

Delete the app, then redownload from the App Store.

B.

Reset all settings.

C.

Restart the device.

D.

Force the app to close and reopen the app.

Question 7

Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

Options:

A.

APFS (Encrypted)

B.

Mac OS Extended (Encrypted)

C.

APFS

D.

MacOS Extended

Question 8

What's required to use Migration Assistant with two installed?

Options:

A.

Wi-Fi must be on and the Mac computers

B.

Must be placed near each other

C.

Mac computers with the same version of macOS

Question 9

Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

Options:

A.

Recovery diagnostics

B.

Recovery log

C.

Share disk

D.

Startup Security Utility

Question 10

How should you schedule an email to send in Mail on iPhone?

Options:

A.

Tap Settings > Mail > Schedule and configure the send date and time.

B.

Touch and hold the mail body and configure the send date and time.

C.

Touch and hold the send button and set the send date and time.

D.

Tap the calendar icon in the mail menu bar and configure the send date and time.

Question 11

Scenario:

Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.

Where in Settings should you go to manually check for carrier settings updates on iPhone?

Options:

Question 12

Use this image to answer the question.

How do you get to this screen on iPhone?

Options:

A.

Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

B.

Press the side button then one of the volume buttons. The Emergency Call slider appears.

C.

Rapidly press the volume up button five times. The Emergency Call slider appears.

D.

Press and hold the side button, then drag the Emergency Call slider to call emergency services.

Question 13

How many times will Face ID attempt to recognize your face before asking for your passcode?

Options:

A.

Seven

B.

Ten

C.

Five

D.

Three

Question 14

You're experiencing odd behavior with a Custom App on your iPad.

How should you gather information about the app issue?

Options:

A.

Turn on debug logging.

B.

Open Apple Configurator for iPhone and run diagnostics.

C.

Turn on advanced analytics.

D.

Gather a sysdiagnose.

Question 15

Which feature allows you to share your screen during a FaceTime Call?

Options:

A.

Stage Manager

B.

SideCar

C.

SharePlay

D.

AirPlay Receiver

Question 16

Where are sysdiagnose log files located on iPhone?

Options:

A.

Settings > Privacy & Security > Analytics & Improvements > Analytics Data

B.

Settings > Privacy > Tracking

C.

Settings > Privacy > Analytics & Improvements > Share With App Developers

Question 17

Which macOS and iPadOS feature lets you use your iPad to extend or mirror the display on your Mac?

Options:

A.

Universal Control

B.

Screen Sharing

C.

Sidecar

D.

Stage Manager

Question 18

What's the first action you should try when an app is unresponsive?

Options:

A.

Contact the developer

B.

Force the app to quit and reopen it

C.

Update iOS or iPadOS

Question 19

How many days do you have to recover deleted files from iCIoud Drive?

Options:

A.

15

B.

45

C.

60

D.

30

Question 20

Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

Options:

A.

Restore

B.

Revive

C.

Update

D.

Erase all Content and Settings

Question 21

Scenario

Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.

Select three responses.

What does he need to do for Handoff to work on both devices?

Options:

A.

Turn on Wr-Fi.

B.

Turn on Bluetooth.

C.

Turn on iCIoud Drive.

D.

Sign in with the same Apple ID.

E.

Turn on AirPlay.

Question 22

What does your Mac use to broadcast its location information after you turn on Find My when it's offline or in sleep mode?

Options:

A.

Ultra Wideband (UWB)

B.

Emergency SOS

C.

Wi-Fi

D.

Bluetooth

Question 23

You've forgotten your login password or it's locked from too many failed attempts to log in.

What's the alternative method to unlock FileVault and reset your password?

Options:

A.

Create a new local recovery key.

B.

Use iCIoud Account Recovery.

C.

Call AppleCare to create a new account recovery key.

Question 24

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

Options:

A.

Preferred Networks

B.

Auto Locations

C.

Instant Hotspot

D.

Carrier Services

Question 25

Which two types of Activation Lock are available to organizations?

Options:

A.

Individual-linked

B.

Device-linked

C.

User-linked

D.

Personal

E.

Organization

Question 26

Match the startup icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Options:

Question 27

Which three peripherals can you share between iPad and Mac when using Universal Control?

Options:

A.

Trackpad

B.

Apple Pencil

C.

Keyboard

D.

Touch ID

E.

Mouse

Question 28

You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.

Which iPhone feature can you use to help you see and operate Apple Watch more easily?

Options:

A.

Apple Watch Mirroring

B.

Ask Siri

C.

Voice Over

D.

Audio Descriptions

Question 29

Which three things happen to web browsing when Lockdown Mode is turned on for iPhone?

Options:

A.

Only Apple approved websites can be viewed.

B.

Web fonts might not be displayed.

C.

Certain complex web technologies are blocked.

D.

Images might be replaced with a missing image icon.

E.

Safari is removed from the Home Screen.

Question 30

How should you force your Mac to reinitialize a peripheral device's connection and reload any peripheral-specific drivers?

Options:

A.

Connect the peripheral to a USB hub.

B.

Unplug and reconnect the peripheral.

C.

Unplug other devices on the same bus.

D.

Connect the peripheral to another Mac.

Question 31

You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

Options:

A.

System Information > Hardware

B.

System Information > Devices

C.

System Settings > Printers & Devices

D.

System Settings > Hardware

Question 32

What other sharing settings may prevent Screen Sharing from being turned on?

Options:

A.

Remote Login

B.

Media Sharing

C.

Remote Management

D.

Remote Apple Events

Question 33

A user’s personal Mac updated to the latest version of macOS last week. Their work Mac doesn’t show the update as available. Why isn’t the update available on the user’s work Mac?

Options:

A.

The organization’s MDM solution deployed a bootstrap token to the Mac.

B.

The organization’s MDM solution is deferring updates.

C.

The user is signed in with a personal Apple Account.

D.

The user doesn’t have an Administrator account on the Mac.

Question 34

A user’s Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn’t connect. Which method should the user try next to solve the issue?

Options:

A.

Go to General > Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.

B.

Go to Personal Hotspot, and set “Allow Others to Join”.

C.

Go to Cellular > Cellular Data Options, then turn on Data Roaming.

D.

Go to Cellular > Cellular Data Options, then set Data Mode to Allow More Data on 5G.

Question 35

Which of these isn’t included with an iCloud backup?

Options:

A.

App settings

B.

Home configuration

C.

Apple Watch backups

D.

Face ID settings

Question 36

A supervised iPad is reported missing. The user was signed into their Managed Apple Account. What should you do to secure organizational data?

Options:

A.

Ask the MDM administrator to enable Managed Activation Lock on the iPad.

B.

Ask the MDM administrator to enable Managed Lost Mode on the iPad.

C.

Ask the MDM administrator to enable Find My and mark the iPad as lost.

D.

Ask the user to sign into Find My on iCloud and mark the iPad as lost.

Question 37

You are signed into a Mac using an administrator account. How do you reset a user password?

Options:

A.

Reset the password in System Settings > Users & Groups.

B.

Use your administrator password to log in to the user’s account, and follow the prompts to change their password.

C.

Reset the password using Keychain Access.

D.

Reset the password using Passwords.

Question 38

What must you do to start Apple Diagnostics? (Image of macOS startup options)

Options:

A.

Press and hold Option-D.

B.

Press and hold Command-Option-D.

C.

Press and hold Command-D.

D.

Press and hold Shift-D.

Question 39

Which Console report details events while macOS is being used?

Options:

A.

Crash Reports

B.

Diagnostic Reports

C.

Spin Reports

D.

system.log file

Question 40

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Options:

A.

MDM is managing software updates and upgrades.

B.

Lockdown Mode is turned on.

C.

There isn’t enough local storage for the upgrade.

D.

The Wi-Fi network was configured by MDM.

Question 41

Your organization enabled MAC address filtering on its network. Which setting would prevent iPhone from connecting to the network?

Options:

A.

Limit IP Address Tracking is turned on.

B.

Private Wi-Fi Address is turned on.

C.

Low Data Mode is turned on.

D.

Location Services is turned on.

Question 42

What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Options:

A.

Fully charge the device and turn on iCloud Backup in General > iPhone Storage.

B.

Connect to Wi-Fi and lock the screen.

C.

Connect to Wi-Fi and unlock the screen.

D.

Fully charge the device and turn on iCloud in General > Backup.

Question 43

You have two compatible Apple devices in close proximity and want to use Instant Hot-spot. Which two are additional requirements to use Instant Hot-spot? (Select two.)

Options:

A.

Each device is signed in with the same Apple Account.

B.

Each device has Wi-Fi and Bluetooth turned on.

C.

Both devices must be connected to the same mobile network provider.

D.

Each device has IPv6 turned on.

E.

Each device must be signed in to a different Apple Account.

Question 44

A user wants to use AirDrop to send items. What is a reason a user can’t use AirDrop?

Options:

A.

They turned off Bluetooth.

B.

They didn’t install AirDrop.

C.

They turned on Handoff.

D.

They turned off Personal Hot-spot.

Question 45

Which type of information can you review in System Information?

Options:

A.

Analytics data that was sent to Apple

B.

Results after running System Diagnostics

C.

Results after running Apple Diagnostics

D.

Results from Crash Reports

Question 46

Where can you view the amount of memory that apps are using?

Options:

A.

Console

B.

Apple Diagnostics

C.

System Information

D.

Activity Monitor

Question 47

Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

Options:

A.

Two-factor authentication

B.

Contact Key Verification

C.

Safari turned on in the iCloud section of Apple Account settings

D.

Devices with the same Sign-In & Security settings

E.

Devices signed in using the same Apple Account

Question 48

Which two data types can be included only when you create an encrypted iPhone backup to a Mac? (Select two.)

Options:

A.

Device passcode

B.

Face ID

C.

Health data

D.

Saved passwords

E.

Wallet

Question 49

A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

Options:

A.

Their iPhone has a restriction that prevents the user from erasing it.

B.

Their iPhone is experiencing a software issue and must be restored.

C.

Their iPhone is running a previous iOS version and must be updated first.

D.

Their iPhone doesn’t support the feature.

Question 50

Two active network interfaces are on your Mac. You want to use Safari to browse the internet. Which network interface will your Mac use?

Options:

A.

The one that’s first in the service order.

B.

The one with the lowest MTU.

C.

The one with the fastest bandwidth.

D.

The one with the highest security.

Question 51

How do you access Wireless Diagnostics and view additional network information from the menu bar?

Options:

A.

Press and hold the Option key, then click the Wi-Fi icon.

B.

Click the Wi-Fi icon.

C.

Right-click the Wi-Fi icon, then click the network SSID.

D.

Press and hold the Command key, then click the Wi-Fi icon.

Question 52

Which feature isn’t available with a Managed Apple Account?

Options:

A.

iCloud Keychain

B.

iCloud Drive

C.

News

D.

Health

Question 53

What does the screen with a folder and question mark indicate?

Options:

A.

The Mac doesn’t contain a working version of macOS.

B.

Apple servers can’t verify the macOS version.

C.

The Mac couldn’t start up from macOS Recovery over the internet.

D.

The startup disk is encrypted.

Question 54

What would cause you to need to use recovery mode to restore your iPhone?

Options:

A.

The secure network connection with Apple is lost.

B.

You want to start in single-user mode.

C.

Your screen is stuck on the Apple logo for several minutes with no progress bar.

D.

An App Store update times out.

Question 55

Which two Continuity features work when a user is signed in with different Apple Accounts on two devices? (Select two.)

Options:

A.

Handoff

B.

AirDrop

C.

AirPlay to Mac

D.

Sidecar

E.

Auto Unlock

Question 56

Which wireless authentication method allows a Mac to use digital certificates to authenticate to secure wireless networks?

Options:

A.

WPA3 Enterprise

B.

WPA Personal

C.

WPA3 Personal

D.

WPA3 Transitional

Question 57

A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can’t restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

Options:

A.

Use the Reset All Settings option in Settings.

B.

Create a new encrypted backup on a different Mac.

C.

Use the Reset Network Settings option in Settings.

D.

Restart their iPhone and reconnect it to the Mac.

Question 58

How does a private Wi-Fi address help keep your privacy?

Options:

A.

It requires that applications request access before being allowed to send traffic on the network.

B.

It generates a new MAC address for each network you connect to.

C.

It prohibits non-App Store applications from providing location-based suggestions.

D.

It restricts MAC addresses to prevent unauthorized devices from connecting to your network.

Question 59

A managed iPhone doesn’t offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

Options:

A.

Apple is no longer signing the version of iOS installed on their iPhone.

B.

VPN or proxy connections are preventing the iPhone from contacting the update servers.

C.

A time-based deferral is set on the iPhone.

D.

They must back up their iPhone before they can upgrade it.

E.

Their iPhone isn’t fully charged.

Question 60

A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Options:

A.

Console

B.

Network Utility

C.

Wireless Diagnostics

D.

Wi-Fi Utility

Question 61

An app stopped responding. How can you use the Dock to force the app to quit?

Options:

A.

Shift-click the app icon, then choose Force Quit from the shortcut menu.

B.

Control-click the app icon, then choose Force Quit from the shortcut menu.

C.

Fn (Function)-click the app icon, then choose Force Quit from the shortcut menu.

D.

Esc (Escape)-click the app icon, then choose Force Quit from the shortcut menu.

Question 62

Which accessibility feature enlarges text on the screen when you move the pointer over it?

Options:

A.

VoiceOver

B.

Zoom

C.

Pointer Control

D.

Hover Text

Question 63

Where in Recovery app > Recovery Log can you set the view to display only error messages?

Options:

A.

Message Type

B.

Detail Level

C.

Log Type

D.

Filter Level

Question 64

A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete?

Options:

A.

Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.

B.

Go to General > AirPlay & Continuity, then turn on Handoff.

C.

Go to General > AirDrop, then turn on Bringing Devices Together.

D.

Go to VPN > Disconnect, then restart the transfer.