Apple Apple-Device-Support Apple Device Support Exam (SUP-2024) Exam Practice Test

 FileVault is a feature that encrypts the data on your Mac’s startup disk, making it more secure. To unlock your Mac, you need to enter your account password or a recovery key. A recovery key is a 28-character code that is generated when you turn on FileVault. You can choose to store it in iCloud or write it down and keep it in a safe place. An iCloud account and password can also be used to reset your FileVault password, if you enabled this option when you turned on FileVault. The other options, authenticator app, using a trusted device, and SMS verification code, are not valid ways to reset a FileVault password on a Mac. References: 1 Use FileVault to encrypt the startup disk on your Mac - Apple Support 2 Reset a macOS User Password - Kandji 3 How to unlock your Mac with its Recovery Key and FileVault active - Macworld

According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:

• You have just turned on or restarted your device by force restart or automatically after an OTA software update1.
• Your device has failed to match a face for 5 times1.
• You haven’t unlocked your device for more than 48 hours1.

The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct condition for option C is that the passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

 Universal Control is a feature that allows you to use a single keyboard, mouse, or trackpad to control up to two other nearby Mac or iPad devices, and work seamlessly between them1. When using Universal Control, you can share the following peripherals between iPad and Mac:

• Trackpad: You can use the trackpad of your Mac or iPad to move the pointer across the screens of both devices. You can also use gestures to scroll, zoom, or switch between apps2.
• Keyboard: You can use the keyboard of your Mac or iPad to type on both devices. You can also use keyboard shortcuts to perform actions or access menus3.
• Mouse: You can use the mouse of your Mac to move the pointer across the screens of both devices. You can also use the mouse buttons to click or right-click4.

You cannot share the following peripherals between iPad and Mac when using Universal Control:

• Apple Pencil: You can only use the Apple Pencil on your iPad, not on your Mac. The Apple Pencil is designed to work with the touch screen of the iPad, not with the display of the Mac5.
• Touch ID: You can only use Touch ID on the device that has the Touch ID sensor, not on the other device. Touch ID is a biometric security feature that requires your fingerprint to unlock your device, make purchases, or use Apple Pay. References: = Universal Control: Use a single keyboard and mouse between Mac and iPad, Use gestures on your Mac trackpad, Mac keyboard shortcuts, Use a Bluetooth mouse or trackpad with your iPad, Use Apple Pencil with your iPad or iPad Pro, [Use Touch ID on your Mac]

 iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you’ve forgotten your login password or it’s locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select “I forgot my password” and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.

Network settings is the macOS resource that displays the status of network interfaces in a dynamic list. You can access Network settings from System Preferences > Network, or by clicking the network icon in the menu bar and choosing Open Network Preferences. Network settings shows you the available network interfaces, such as Wi-Fi, Ethernet, Bluetooth, etc., and their connection status, IP address, DNS server, and other information. You can also use Network settings to configure, enable, disable, or troubleshoot your network connections. References: = Apple Device Support Exam Prep Guide, page 11; Apple - Support - Manuals, macOS User Guide, Network preferences.

Face ID will attempt to recognize your face three times before asking for your passcode. This is to prevent unauthorized access to your device by someone who looks similar to you or has a photo of you. If Face ID fails to match your face after three attempts, you can either enter your passcode or swipe up from the bottom of the screen to try Face ID again. You can also adjust the settings for Face ID to make it more or less sensitive to variations in your appearance, such as wearing glasses, a hat, or a mask. References: Use Face ID on your iPhone or iPad Pro - Apple Support, iOS 12: How to retry Face ID after a failed attempt - 9to5Mac

Emergency SOS is a feature on your iPhone that lets you quickly and easily call for help and alert your emergency contacts. To access Emergency SOS on your iPhone, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears on the screen. You can then drag the slider to call emergency services, or continue holding the buttons to start a countdown and an alert sound. If you release the buttons after the countdown, your iPhone automatically calls emergency services. Emergency SOS works differently depending on your iPhone model and region. For example, in India, you need to press the side button three times rapidly to call emergency services. You can also customize the settings for Emergency SOS, such as adding emergency contacts, enabling auto call, and turning off the countdown sound. References: Use Emergency SOS on your iPhone - Apple Support, How to trigger Emergency SOS on your iPhone (and shut it off)

 Some universal apps (apps that don’t need Rosetta) include the setting “Open using Rosetta.” This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven’t been updated to support Apple silicon. If a universal app doesn’t recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app’s Get Info window and check the box labeled “Open using Rosetta”. References: If you need to install Rosetta on your Mac - Apple Support, How to force universal Mac apps to run under Rosetta emulation, How to Launch the Intel Version of a Universal Apple Silicon App

 Focus filter is a feature in iPadOS that allows you to customize your notifications and home screen based on what you want to focus on. You can create different focus modes for different scenarios, such as work, personal, sleep, or gaming. When you enable a focus mode, you can choose which apps and people can notify you, and which home screen pages you want to see. You can also use Hide My Email with a focus mode to keep your personal email address private in the Mail app. Hide My Email lets you create unique, random email addresses that forward to your real email account, so you can send and receive emails without revealing your real email address. To use Hide My Email with a focus mode, you need to do the following:

• Create a focus mode for work in Settings > Focus. Tap the plus icon and choose Work, then customize the settings as you like. You can also set a schedule or location for your focus mode to turn on automatically.
• Subscribe to iCloud+ and enable Hide My Email in Settings > Apple ID > iCloud > Hide My Email. Tap Create New Address to generate a random email address, and choose a label and a forwarding address for it. You can also create more addresses as needed.
• Open the Mail app and tap the Compose button. Tap the From field and select Hide My Email. Choose the random email address you created for work. Type your email as normal and send it. The recipient will see the random email address instead of your real one.
• When you receive an email to your random email address, you can reply using the same address. The Mail app will automatically use Hide My Email when you reply to an email that was sent to a random email address.
• To manage your random email addresses, go to Settings > Apple ID > iCloud > Hide My Email. You can deactivate, reactivate, or delete any address you created. You can also change the label, the forwarding address, or the signature for each address.

References: = Use Hide My Email in Mail on iPad; Use Focus on iPad; Apple Device Support Exam Prep Guide, page 9.

Instant Hotspot is a wireless feature that allows you to use your iPhone to provide wireless internet access to your Mac without a password. It is one of the Continuity features that Apple provides for its devices. Instant Hotspot uses Wi-Fi, Bluetooth, and iCloud to automatically connect your Mac to your iPhone’s cellular internet when Wi-Fi is not available. You just need to click the Wi-Fi icon on your Mac and choose your iPhone from the list of available networks. You don’t need to enter a password or set up a Wi-Fi hotspot manually. Instant Hotspot requires a Mac running OS X Yosemite or later and an iPhone with iOS 8.1 or later and a cellular data plan. Both devices must be signed in with the same Apple ID and have Bluetooth and Wi-Fi turned on. References: Share your internet connection from iPhone - Apple Support, How To Tether iPhone Data To A Mac When There’s No Wi-Fi Or Internet

Screen Sharing is a feature that allows you to view and control the screen of another Mac on your network. However, Screen Sharing cannot be turned on if Remote Management is already enabled on your Mac. Remote Management is a more advanced feature that allows you to remotely manage Mac computers in a commercial or business environment. Remote Management and Screen Sharing are compatible with Virtual Network Computing (VNC), but they cannot be used at the same time. To turn on Screen Sharing, you need to turn off Remote Management first in the Sharing settings of System Settings12. The other sharing settings, such as Remote Login, Media Sharing, and Remote Apple Events, do not affect Screen Sharing and can be turned on or off independently. References: Turn Mac screen sharing on or off - Apple Support, Share the screen of another Mac - Apple Support

For Handoff to work on both devices, Guillermo needs to turn on Wi-Fi, Bluetooth, and sign in with the same Apple ID on his Mac and iPad. Handoff is a feature that allows users to start something on one device and then complete it on another. For example, Guillermo can start working on a Keynote presentation on his Mac and then continue annotating it on his iPad. To use Handoff, both devices must be on the same Wi-Fi network, have Bluetooth turned on, and be signed in with the same iCloud account. These are the prerequisites for Handoff to work. Turning on iCloud Drive or AirPlay is not necessary for Handoff. iCloud Drive is a cloud storage service that syncs files across devices, but it is not required for Handoff. AirPlay is a feature that streams audio and video from one device to another, but it is not related to Handoff. References: Use Handoff to transfer Keynote presentations - Apple Support, How to Set Up and Use Handoff on Your iPhone and iPad - How-To Geek

According to Apple, the security setting defines the type of authentication and encryption used by your router, and the level of privacy protection for data transmitted over its network. WPA3 Personal is the newest, most secure protocol currently available for Wi-Fi devices. It works with all devices that support Wi-Fi 6 (802.11ax), and some older devices. WPA2/WPA3 Transitional is a mixed mode that uses WPA3 Personal with devices that support that protocol, while allowing older devices to use WPA2 Personal (AES) instead. This mode offers better security and compatibility than WPA2 Personal (AES) alone, and avoids the weak security and performance of WEP and WPA/WPA2 modes. References: Recommended settings for Wi-Fi routers and access points - Apple Support

 Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity. References: = View activities in Console on Mac; Apple Device Support Exam Prep Guide, page 11.

 When you use Migration Assistant to transfer content from one Mac to another Mac, and the account names are the same on both computers, you have two options: rename or replace. Rename means that the account on your old Mac will appear as an additional user on your new Mac, with a separate login and home folder. Replace means that the account on your old Mac will replace the identically named account on your new Mac. This option will overwrite any existing data on the new Mac account. You can choose the option that suits your needs best. References: Transfer to a new Mac with Migration Assistant - Apple Support, Migration Assistant and User Names - Apple Community

 To limit AirPlay Receiver to devices signed in to your Apple ID, you need to go to System Settings, then select Apple ID. In the Apple ID settings, you will see a section called Sharing. There, you can enable or disable AirPlay Receiver, and choose who can use it. You can select Current User, Everyone, or Specific Users. If you select Current User, only devices signed in to your Apple ID can use AirPlay Receiver. This option helps you prevent unauthorized access to your Mac from other devices on the same network1. References: Apple Device Support Exam Prep Guide, page 11.

Turn on firewall protection

On your Mac, choose Apple menu > System Settings, click Network in the sidebar, then click Firewall. (You may need to scroll down.) Turn on Firewall. https://support.apple.com/en-in/guide/mac-help/mh34041/mac#:~:text=Turn%20on%20firewall%20protection,may%20need%20to%20scroll%20down.) &text=Turn%20on%20Firewall.

To determine if Melody’s printers were configured manually or by an MDM solution, you should go to Privacy & Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support

 Face ID is a biometric authentication feature that allows users to unlock their device with a facial scan. Face ID attempts to match the user’s face with the stored data every time the device is woken up. However, there are situations where Face ID is not permitted or fails to recognize the user. In those cases, the user must enter their passcode or password to unlock the device. One of those situations is when there are five unsuccessful attempts to match a face. After five failed scans, Face ID is disabled and the user is prompted to enter their passcode or password. This is a security measure to prevent unauthorized access to the device by someone who does not look like the user. References: Face ID, Touch ID, passcodes, and passwords - Apple Support, What Is Face ID? - How-To Geek

These are the correct answers because these are the two authentication methods that users can use to lock a note in the Notes app on their iPad devices. Users can choose to use their device passcode or a custom password for each Notes account. If they use their device passcode, they can also use Face ID or Touch ID to access their locked notes. If they use a custom password, they have to enter it on all devices where they are signed in with the same Apple ID. Users can also switch between the two methods in the Settings app. To lock or unlock a note, users have to tap the three-dotted More button and choose the Lock option, or tap the Lock icon in the top toolbar. References: Lock your notes on iPhone - Apple Support (CA), How to lock individual Apple Notes using your iPhone’s passcode - Inverse

 SharePlay is a feature that lets you share your screen, watch videos, listen to music, or work out together with others in a FaceTime call. You can use SharePlay to bring apps, webpages, and more into the conversation. To share your screen in a FaceTime call, you need to tap the Share Content button and then tap Share My Screen. Everyone in the call can see what’s on your screen until you stop sharing, but they can’t control anything on your device. If you get any notifications while sharing your screen, others won’t be able to see them. SharePlay requires iOS or iPadOS 15.1 or later on your iPhone or iPad, or macOS Monterey or later on your Mac. References:

• Apple Device Support Exam Prep Guide, page 6
• Share your screen in FaceTime on your iPhone or iPad
• Share your screen in a FaceTime call on iPhone

Rosetta 2 is the translation layer that enables a Mac with Apple silicon to use apps and other software that were written for Intel-based Mac computers in macOS. Rosetta 2 automatically translates the x86_64 code to run on the arm64 architecture at the first launch of the app, and optimizes the translation over time. Rosetta 2 also supports the translation of code that must run at the time of installation, such as installer packages, kernel extensions, and virtual machine software. Rosetta 2 is transparent to the user and does not require any configuration or intervention. References: = About the Rosetta Translation Environment, Porting Your macOS Apps to Apple Silicon, How to Launch the Intel Version of a Universal Apple Silicon App, Running X86_64 apps on Apple silicon processors

 The Apple Pencil (2nd gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (2nd gen) has a flat edge that attaches magnetically to the side of your iPad for pairing, charging, and storage. It also supports double-tap gestures to switch tools or modes in compatible apps. The Apple Pencil (2nd gen) is compatible with any iPad that has a USB-C port and a flat edge for magnetic attachment. According to the Apple Device Support Reference Materials1, these iPad models are:

• iPad Pro 12.9-inch (3rd gen and later)
• iPad Pro 11-inch (all generations)
• iPad mini (6th gen)
• iPad Air (4th gen and later)

Therefore, the correct answer is A, B, D, and E.

References:

• Apple Pencil compatibility - Apple Support.

Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don’t have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap “A different Apple ID”, enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References:

• Apple Support on the App Store
• If you forgot your Apple ID password - Apple Support

The Apple program that you should join if you’re in charge of testing your organization’s infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software1.

The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software2. Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization’s infrastructure3. Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software4.

References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3: Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program - Apple Developer.

If an app on your iPhone stops responding, closes unexpectedly, or won’t open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.

• Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.
• Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.
• Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:
• Apple Device Support Exam Prep Guide, page 9
• If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Two-factor authentication is an extra layer of security for your Apple ID, designed to make sure that you’re the only one who can access your account—even if someone else knows your password1. When you sign in with your Apple ID for the first time on a new device or on the web, you need both your password and the six-digit verification code that’s automatically displayed on your trusted devices1. A trusted device is a device that you’ve already signed in to with your Apple ID and that can receive verification codes1. You can also add or remove trusted devices and phone numbers from your Apple ID account page1. Two features of two-factor authentication for a personal Apple ID are:

• It ensures that only the account’s owner can access the account. This is because you need to verify your identity with both your password and a verification code that is sent to a device or phone number that only you have access to1. This prevents unauthorized access to your account even if your password is compromised or stolen1.
• It can be accessed on trusted devices. This means that you can sign in to your Apple ID account on devices that you’ve already verified with two-factor authentication without needing to enter a verification code again1. This makes it easier and faster to access your account on devices that you use frequently and trust1.

References: 1: Two-factor authentication for Apple ID - Apple Support.

Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:

• Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals. APFS is optimized for the Flash/SSD storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive), and APFS (Case-sensitive, Encrypted).
• Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case-sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled, Encrypted).
• ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16 EB, and larger volumes, up to 128 PB. ExFAT does not support journaling, encryption, or case sensitivity.
• MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16 and FAT32. FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.

Therefore, the correct answer is A, C, D, and F.

References:

• File system formats available in Disk Utility on Mac.

 To quit out of a man page in Terminal Mac, you need to press the q key on your keyboard. A man page is a manual page that shows the usage and syntax of a command or a program. The man command uses a pager program to display the man page on the screen. A pager program is a program that lets you view a text file one page at a time, or scroll up and down. The default pager program for the man command is less, which is a more advanced version of the more program. The q key is the command to quit the less program and return to the shell prompt. The other options, less, clear, and esc, are not valid ways to quit out of a man page in Terminal Mac. Less is the name of the pager program, not a command. Clear is a command to clear the screen, not to quit the pager program. Esc is a key to escape from certain modes or commands, not to quit the pager program. References: 1 How to Exit the MAN Command and Quit Man Pages Properly - OS X Daily 2 How to escape out of the MAN screen or page in UNIX? - Stack Overflow 3 How to use the command manual in Terminal | Macworld 4 How to Quit the MAN Command and Exit Man Pages Properly - Bollyinside

The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share your medical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. The log file name starts with “sysdiagnose” and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

You can use your Apple Watch to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps, without having to enter a password. This feature is called Auto Unlock and Approve with Apple Watch, and it requires that you have an Apple Watch with watchOS 6 or later, a Mac with macOS Catalina or later, and that both devices are signed in with the same Apple ID using two-factor authentication. To turn on this feature, you need to go to System Preferences > Touch ID & Password > Apple Watch and enable the option next to the name of your watch. Then, whenever you wake your Mac from its idle state or an app requires authentication, you can double-click the side button of your Apple Watch to unlock or approve the task. References:

• Unlock your Mac and approve requests with Apple Watch - Apple Support
• Authentication Services | Apple Developer Documentation
• Approve App Authentication Requests with Your Apple Watch in Catalina

This is the correct setting to check if an iPhone is managed by an organization, such as ACME. A profile is a file that contains settings and policies that can be installed on an iPhone to control its features and behavior. A profile can be installed by an organization to manage the device remotely, or by the user to customize the device. A profile can also indicate that the device is supervised, which means that the organization has more control over the device and can apply extra restrictions. To see if an iPhone has a profile installed, go to Settings > General > Profile & Device Management. If there is no profile, this section will not appear. If there is a profile, tap on it to see what type of changes are made. To learn more about the features changed for your specific organization, ask your administrator whether these settings are enforced. References: Delete unknown configuration profiles from your iPhone or iPad, Get started with a supervised iPhone or iPad, See who has access to your iPhone or iPad, How to check if an iPhone is locked or unlocked

If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again. The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:

• Make sure that your iPhone is not connected to your computer, then turn it off completely.
• Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
• Keep holding the button until you see the recovery mode screen on your iPhone, then release the button. The recovery mode screen shows a cable and a computer icon.
• On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
• Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
• After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.

References: = If you forgot your iPhone passcode; Apple Device Support Exam Prep Guide, page 8.

Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support, iPhone Quick Start Not Working? Here Are Fixes - iMobie, Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily

To view Apple Configurator activity, such as when Apple Configurator connects to the internet to obtain specific information, you should choose Window > Activity from the menu bar. This will open a separate window that shows the current and recent activities, such as restoring a backup, preparing a device, or downloading software updates. You can resize the window to the size you want and close it when you are done. The other menu options are not related to viewing activity in Apple Configurator.

• View > Activity is not a valid menu option in Apple Configurator.
• View > Show Status Bar toggles the visibility of the status bar at the bottom of the Apple Configurator window, which shows the number of connected devices and the available disk space. It does not show the activity of Apple Configurator.
• Actions > Open Activity is not a valid menu option in Apple Configurator. References:
• Apple Device Support Exam Prep Guide, page 9
• View log messages and activity in Apple Configurator
• Apple Configurator User Guide for Mac

The terminal command defaults write com.apple.finder ShowMountedServersOnDesktop true sets the Finder preference to show mounted servers on the desktop. This is equivalent to checking the box for “Connected Servers” in the Finder settings under the General tab. The other commands are either invalid or do not change the preference value.

• defaults read com.apple.finder ShowMountedServersOnDesktop true reads the current value of the preference, but does not modify it.
• defaults cat com.apple.finder ShowMountedServersOnDesktop true is not a valid command, as cat is not a valid subcommand for defaults.
• defaults append ShowMountedServersOnDesktop com.apple.finder true appends the value true to the preference key ShowMountedServersOnDesktop, which is not a valid operation, as the preference value should be a boolean, not a list. References:
• Apple Device Support Exam Prep Guide, page 11
• Change Finder settings on Mac
• How to show Hard Disk icon on Desktop via Terminal?

Connection Doctor is a built-in tool in Mail that helps you diagnose and fix problems with your email accounts and connections. It shows the status of each account, whether it is online or offline, and any errors that occurred. It also lets you test the connection to the incoming and outgoing mail servers, and view the details of the connection attempt. Connection Doctor is the first tool you should use when you encounter Mail connectivity issues in macOS, as it can help you identify the source and nature of the problem quickly and easily. References: = Apple Device Support Exam Prep Guide, page 11; [Mail User Guide for Mac], section “Check the status of your email accounts”.